eibabo.com/en- Logo - reviews

eibabo.com/en
Reviews:

159 reviews in the last 12 months706 total reviews  

4.87
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jan 25, 2019
The Trustmark indicates trustworthy online retailers.
eibabo.com/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jun 11, 2023
 Verified review
Ordered a door latch that is unavailable in Canada. Shipping to Canada was immediate and I was constantly kept apprised of the shipping status. Item arrived a couple days early, exactly as described in the catalog, in perfect condition. Excellent company to purchase from.

Top negative review

Apr 18, 2023
 Verified review
Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available. We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months! Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for eibabo.com/en

Filter
 Sort by  
Relevance
(4)
(0)
Reset
Nov 20, 2023
 Verified review

Quick response from the customer center.

Quick response from the customer center. No English user manual and difficult or impossible to find it in WEB.
Report review
Apr 18, 2023
 Verified review

Room for improvement

Despite eibabo's lengthy order preparation time of 20-22 days, we were relieved to see that a part we were having difficulty sourcing was seemingly available. We waited the full 22 days for the order to be prepared, at which time we were informed that our part was actually not in stock at all. Instead it was on back order with a lead time of 3 additional months! Waiting nearly a month to receive this information is ridiculous. Your customers should be advised within at least 24 hours of placing an order whether it can be fulfilled or not. Ideally, they should be advised before placing an order like most other suppliers. Please improve this!
Report review
Answer by eibabo.com/en
Apr 20, 2023
Thank you for the feedback. Only items that are not in stock were ordered and were therefore shown with a longer delivery time. Unfortunately, the manufacturer was not able to deliver all products as stated when the order was received. We were also informed of the delay in delivery due to a lack of subsequent production only after the delivery period had expired. We kindly ask for your understanding.
Oct 10, 2023
 Verified review
I had need to speak to a eibabo representative, and found it was extremely difficult to speak to anyone by phone :-(
Report review
Answer by eibabo.com/en
Oct 11, 2023
Thank you very much for your feedback. We have reached our capacity limit in telephone support due to massive enquiries and kindly ask for your understanding. Please contact us by email. This is the fastest and safest way for queries. Your messages will be answered within the shortest possible time, if possible on the same day.
Oct 12, 2023
 Verified review
We ordered 13 batteries. 5 did not work. I have emailed them but no response.
Report review
Answer by eibabo.com/en
Oct 13, 2023
There is no email/complaint registered for this order. If you have any questions about an order or a complaint, please always quote the relevant store order number. Only then we can assign your message to the correct transaction. We kindly ask for your understanding.