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Allergy Test Ireland
Reviews:

174 reviews in the last 12 months296 total reviews  

3.80
Good

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Top positive review

Feb 8, 2024
 Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Top negative review

Aug 15, 2023
 Verified review
The outcome has been quite different from initial expectations. I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever. This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
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Reviews for Allergy Test Ireland

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Latest first
Jul 2, 2023
 Verified review

Response in Seconds

I had lost my email with the instructions of what to do, queried it through facebook and was sorted within seconds. Very rapid response. Thank you. I haven't actually done the test yet but will later today.
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Answer by Allergy Test Ireland
Jul 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 30, 2023
 Verified review
I would prefer more accurate results. The result is very vague, the color coding doesnt really give me confidence in the actual amounts.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Jun 17, 2023
 Verified review
Fast shipping, great service.
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Answer by Allergy Test Ireland
Jun 28, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 13, 2023
 Verified review
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Answer by Allergy Test Ireland
Jun 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 30, 2023
 Verified review

Excellent Communication

I sent a message this morning about the status of my order and was immediately engaged with
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Answer by Allergy Test Ireland
Jun 5, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com Thanks again for the great review! Donna, Customer Service Manager
May 27, 2023
 Verified review
Didn't receive my order, difficult to contact
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Answer by Allergy Test Ireland
May 30, 2023
Thank you for your review. I am very sorry to hear your test kit did not arrive. Our team arranged for a free replacement kit to be dispatched immediately after assisting you on our 24/7 website LiveChat. While mail delays and incidents are out of our control, we do understand these can be frustrating. We are very sorry for any inconvenience caused. We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
May 23, 2023
 Verified review
Great customer service
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Answer by Allergy Test Ireland
May 24, 2023
Thank you so much for reaching out and giving us five stars, Emma! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our customer service team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 23, 2023
 Verified review
fast and informative results
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Answer by Allergy Test Ireland
May 24, 2023
Hi Alana, thank you so much for the 5-star review! ⭐️⭐️⭐️⭐️⭐️ We are very happy that you found the testing quick and informative! We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 21, 2023
 Verified review
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Answer by Allergy Test Ireland
May 22, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. I can see you reached out to our team via email on Sunday evening and our team responded within 22 minutes to your query requesting more information to best assist you. Unfortunately, we have not yet received a response to our email. If you have any further queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
May 18, 2023
 Verified review

Results faster than promised

I received my results faster than they said it would take
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Answer by Allergy Test Ireland
May 19, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 18, 2023
 Verified review
My test never arrived. I sent a message to customer service and they never replied
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Answer by Allergy Test Ireland
May 18, 2023
Thank you for your review, Dave. I am very sorry to hear your test kit did not arrive. The tracking shows it experienced some delays at customs and has been labelled as return to sender. Please do reach out to our customer service team at info@allergytest.co and our team can arrange a resend and priority testing for you. While these types of delays are out of our control, we understand they can be frustrating and we are very sorry for the delay in your test kit reaching you. Donna, Customer Service Manager
May 17, 2023
 Verified review
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Answer by Allergy Test Ireland
May 19, 2023
Thank you so much for reaching out and giving us 5-stars, Adriana! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 12, 2023
 Verified review

Great service and customer service 24/7

Great customer service 24/7, i was missing 1 out of 4 results and they sent it to me while on chat instantly. Very happy customer, recommending the test everywhere i go.
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Answer by Allergy Test Ireland
May 12, 2023
Thank you so much for reaching out and giving us five stars, Maria! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 11, 2023
 Verified review
I had a small chat with Sam, one of the customer service advisor. He was very diligent and kind. Very helpful and well mannered.
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Answer by Allergy Test Ireland
May 11, 2023
Hi Anna, thank you so much for reaching out and giving us five stars! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Sam straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager