Allergy Test IrelandReviews:
174 reviews in the last 12 months294 total reviews
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Top positive review
Feb 8, 2024
Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Top negative review
Aug 15, 2023
Verified review
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
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Reviews for Allergy Test Ireland
May 21, 2023
Verified review
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Answer by Allergy Test Ireland
May 22, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see you reached out to our team via email on Sunday evening and our team responded within 22 minutes to your query requesting more information to best assist you.
Unfortunately, we have not yet received a response to our email.
If you have any further queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
May 18, 2023
Verified review
My test never arrived.
I sent a message to customer service and they never replied
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Answer by Allergy Test Ireland
May 18, 2023
Thank you for your review, Dave.
I am very sorry to hear your test kit did not arrive.
The tracking shows it experienced some delays at customs and has been labelled as return to sender.
Please do reach out to our customer service team at info@allergytest.co and our team can arrange a resend and priority testing for you.
While these types of delays are out of our control, we understand they can be frustrating and we are very sorry for the delay in your test kit reaching you.
Donna,
Customer Service Manager
May 3, 2023
Verified review
Disappointed and out of pocket.
I was disappointed with the allergy and intolerance test - my lifelong allergies did not show up (dust mite and grass pollen), both came back as negative. Because of this I have no confidence in the rest of the report. Your customer support rep was very responsive and helpful, she let me know that an allergy may not show up if there are no antibodies present at the time, and that skin allergy tests are more sensitive. I would not have spent over 100 EUR on an allergy test that may or may not show up allergies/intolerances if I had been aware of this beforehand. I requested a refund and was refused as this information is apparently available on the website. Advice to others - save your money, go to your doctor instead.
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Answer by Allergy Test Ireland
May 22, 2023
Thank you for your review.
I am very sorry you are not completely satisfied with your test results.
There are a number of reasons a known allergy may not show on a test report, including previous testing methodology, how long ago previous testing was completed, medications, and more.
You have mentioned completing skin patch testing previously. These cannot be compared to the blood IgE testing we completed as these are different testing methodologies, testing for different times, and are completed on separate occasions.
We recommend contacting our team at info@allergytest.co who will be more than happy to help and advise.
Donna,
Customer Service Manager