Allergy Test IrelandReviews:
174 reviews in the last 12 months296 total reviews
Good
TrustmarkValid
Top positive review
Feb 8, 2024
Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Top negative review
Aug 15, 2023
Verified review
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
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Reviews for Allergy Test Ireland
Jan 11, 2024
Verified review
Never received a receipt or an email from them with any sort of directions no address to send samples to so no service paid and never contacted
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Jan 30, 2024
Verified review
I did not receive my results
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Jan 5, 2024
Verified review
More transparency
I think it should be more obvious on the website that even though you order the test on a .ie website, that the same and testing is actually done in the UK.
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Answer by Allergy Test Ireland
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Aug 29, 2023
Verified review
The customer care attention was horrible. It took me almost weeks to get my tracking information, then, once the package was here they sent a number. THey kept saying only someone had that information, gave me a really bad sensation of scam.
I got the results and stopped eating what it said and my allergies did not change at all.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Oct 24, 2023
Verified review
The general test is ok in red pack.
The green pack the instructions in the box could be improved. Not simple to follow at all or have a QR code for a link to a video you have online. The tests are expensive and to not get it right is such a waste of money
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Answer by Allergy Test Ireland
Oct 30, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service. We are happy to guide you through the process.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Lucie
Customer Service
Aug 19, 2023
Verified review
I just question some of the findings in my test. For example I had no reaction whatsoever to grass or pollen and I suffer from hay fever.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 30, 2023
Verified review
Great idea, one of the tests worked but unfortunately the second one didn't so I was none the wiser
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Answer by Allergy Test Ireland
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Jul 6, 2023
Verified review
Finally got my results.
Finally got my results after over a month. I would not recommend Allergy Test "Ireland".
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Answer by Allergy Test Ireland
Jul 12, 2023
Hi David, thank you for your review.
I can see your previous review edit from 6th July stated you did not receive the product.
Once the tracking was supplied to Trusted Shops on 10th July to confirm your test kit was delivered successfully on 2nd June, you updated your review less than 2 days later to state you have not yet received your test results.
Our team has resent your test results to you again this morning.
If you have any further queries, please do not hesitate to contact our team at info@allergytest.co and our expert and friendly team will be more than happy to assist.
Donna
Customer Service Manager
Jul 14, 2023
Verified review
Good and fast customer services.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Aug 29, 2023
Verified review
Blood sampling difficult
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Aug 15, 2023
Verified review
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
Report review
Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Dec 5, 2023
Verified review
Firstly the Lance for cutting my finger was awful! Cut was very painful for days .. even badly bruised my finger. Actually it's still a bit tender weeks later! Secondly results took far too long even though I paid extra for faster turn around. I had to email to ask where my results were, which were immediately sent to me almost like someone forgot to send them! 3rd... I do have symptoms of different food intolerance but your test says I don't other than two minor sensitivity to a hazel tree which I don't come in contact with! Waste of money as far as I'm concerned! I leaned nothing and still avoiding trigger foods! I wonder was my sample tested at all!?
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Answer by Allergy Test Ireland
Dec 11, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
Our lancets are made to a high quality and have been quality tested. Feel free to email us with more detail on how the lancets were used and if you would like more information regrading the test results.
Our email address to contact us is info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Usman
Customer Services
Jul 13, 2023
Verified review
3/10 caution recommended
How to start..... I got my results..eventually!! I was waiting nearly 7 weeks for my results which wouldn't have bothered me so much but for the utter incompetents of the 'get in touch' with us option!! To say it was poor would be an understatement!!! I was onto them for 3 weeks for an update and kept getting the same answer...'we have your sample,your results will be emailed to you in 3-5 days'... so frustrating and made me angry and stressed that it might be a scam!! This seriously needs to be addressed!!! If I was just told it would take the time it had I wouldn't have minded!! Such poor communication!! Would I recommend the service......yes,but with a heavy caution that you will be waiting a long time!!! I knew I had a few intolerances and the test confirmed it so for that I'm happy. It also brought some others to light. Overall the experience was OK... A 3/10 I'd say...
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 16, 2023
Verified review
I think the results are flawed.
The foods listed as ‘severe’ allergies, I’ve been eating for years and they have absolutely no impact on my system. I think the test is a sham and simply goes with current trends. Ie gluten allergy, wheat allergy etc.
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Aug 8, 2023
Verified review
30+ days and no results, poor communication - ridiculously poor service
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Sep 17, 2023
Verified review
For the home kit, it lacks better and easier instructions on how to take the test and interpreting the results, there's no video or examples of how to do it. Even the help desk support wasn't able to help me with any questions regarding the same issues.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 8, 2023
Verified review
Shocking service! No communication and it took a month to get results only due to the fact I put in a complaint to PayPal for a refund of my money. Would never recommend this to anyone
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Answer by Allergy Test Ireland
Jul 10, 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I have looked into this for you and I can see your testing was completed and test results emailed 15th June, and the report was resent 3rd and 4th July.
If you have any questions or queries, please do not hesitate to contact our team at info@allergytest.co and our friendly and expert team will be more than happy to help.
Donna
Customer Service Manager
Sep 27, 2023
Verified review
Poor instructions in inflammation test. States take blood sample but doesn't say hiw to use needle. Ended up broken and tested unusable.
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Answer by Allergy Test Ireland
Oct 9, 2023
Thank you for your review.
I am very sorry to hear you experienced difficulty using the finger prick lancet and were unable to complete the testing.
Please contact our team at info@allergytest.co with a photograph of your lancet and kit and our team will be more thna happy to provide a replacement.
Donna
Customer Service Manager
Jun 30, 2023
Verified review
I would prefer more accurate results. The result is very vague, the color coding doesnt really give me confidence in the actual amounts.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Dec 10, 2023
Verified review
Found that most of the foods that they found I either don’t eat and ones that I do have trouble with like wheat were supposedly fine.
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Answer by Allergy Test Ireland
Dec 11, 2023
Thank you for your review. Your review is really important to us and any feedback given is taken seriously.
Regarding our testing each testing method is used for different purpose, it tests different sample and detects different markers.
Our ELISA testing method allows for a measurement of the reaction between antibodies in the individual blood sample and the receptors on the test strip. When the sample is exposed to the testing strip reactions will only occur where it reacts with the specialised receptors and therefore produce a result. Where there is no reaction there are no antibodies present at that time. These reactions can then be measured in order to produce results which are presented in our reports.
We understand that this result has not come back as you hoped, and we would advise never to go against the advice of a medical professional. Our testing is for raised IgE and IgG antibodies only, which is only one part of allergy and intolerance diagnosis. Patient history and clinical symptoms always take precedence over raised IgE and IgG as raised levels are not always indicative of symptoms. Allergies and intolerances can also be non-IgE or IgG mediated meaning that symptoms may present in the absence of raised levels.
All information provided in reports produced is intended to support nutritional advice to optimize your diet. We do not claim or attempt to claim to diagnose medical conditions, or cure or treat medical conditions.
If you wish to discuss your results further, you can send us an email. We can also arrange a 30 minutes phone session with one of our qualified nutritionists, however this is paid service.
Kind Regards,
Usman
Customer Service Manager