Allergy Test IrelandReviews:
175 reviews in the last 12 months299 total reviews
Good
TrustmarkValid
Top positive review
Feb 8, 2024
Verified review
You could have informed me initially the test would go to the U.K. and supplied the appropriate envelope. Also the slip where I was supposed to fill in my contact details was missing.
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Top negative review
Aug 15, 2023
Verified review
The outcome has been quite different from initial expectations.
I have engaged in multiple interactions with the customer service team, seeking clarifications regarding the outcomes. Regrettably, I have yet to receive definitive steps to address my concerns. Presently, following my refund request, there has been no communication whatsoever.
This situation is disheartening, particularly considering that individuals are shaping their dietary choices based on these results, relying on the credibility of Allergy Test. It has been nearly six weeks since my initial inquiry, and unfortunately, the confidence I initially placed in the company has been eroded. Given the circumstances, I find it challenging to endorse this company with any confidence.
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Reviews for Allergy Test Ireland
Jul 6, 2023
Verified review
inaccurate results with no help with after
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Answer by Allergy Test Ireland
Jul 10, 2023
Hi Mark, thank you for your review.
I am very sorry to hear you're not completely satisfied with your test results.
I have looked into your query and I can see you have not yet contacted our team regarding your questions related to your results.
In your test report, we supply an email address if you have any questions about your test results, but we have not yet received any correspondence from you.
If you have any questions or queries, please do not hesitate to contact us at info@allergytest.co and our expert team will be more than happy to help.
Donna
Customer Service Manager
Jul 2, 2023
Verified review
Grand
Delivery took longer than it was meant to. They rang me to see how I was getting on with it the day I received it which would have been good if I’d even had a chance to look at it at that point! Details of what I had issues with were clear except for one thing which I had to Google
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 30, 2023
Verified review
I would prefer more accurate results. The result is very vague, the color coding doesnt really give me confidence in the actual amounts.
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Answer by Allergy Test Ireland
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
May 27, 2023
Verified review
Didn't receive my order, difficult to contact
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Answer by Allergy Test Ireland
May 30, 2023
Thank you for your review.
I am very sorry to hear your test kit did not arrive.
Our team arranged for a free replacement kit to be dispatched immediately after assisting you on our 24/7 website LiveChat.
While mail delays and incidents are out of our control, we do understand these can be frustrating. We are very sorry for any inconvenience caused.
We are always trying to improve our service, and your feedback helps!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 21, 2023
Verified review
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Answer by Allergy Test Ireland
May 22, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see you reached out to our team via email on Sunday evening and our team responded within 22 minutes to your query requesting more information to best assist you.
Unfortunately, we have not yet received a response to our email.
If you have any further queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
May 18, 2023
Verified review
My test never arrived.
I sent a message to customer service and they never replied
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Answer by Allergy Test Ireland
May 18, 2023
Thank you for your review, Dave.
I am very sorry to hear your test kit did not arrive.
The tracking shows it experienced some delays at customs and has been labelled as return to sender.
Please do reach out to our customer service team at info@allergytest.co and our team can arrange a resend and priority testing for you.
While these types of delays are out of our control, we understand they can be frustrating and we are very sorry for the delay in your test kit reaching you.
Donna,
Customer Service Manager