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certified since: Oct 25, 2018
updated on: Mar 28, 2023
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Reviews for sportspar.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Mar 29, 2022
It was the first time that I have used SportsSpar, and was not sure about it, but it excelled my expectations. I had a problem with my address and they sorted it out immediately and the parcel arrived a lot quicker than expected.
I will definitely be using the again, the quality of the products are excellent and all original which is what I want and at a great price.
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the most relevant critical review
Sep 1, 2022
Kurzfassung:
Weiß man nicht die exakte Größe bzw. muss mehrere probieren, dann hier NICHT kaufen. Die Retoure bleibt an euch hängen. Rechtlich völlig in Ordnung, jedoch muss der Kunde vor Kauf korrekt informiert werden, was nicht passiert.
Erklärung:
Die Webseite hat einen groben Fehler bei der Verlinkung zu den AGBs und der Widerrufsbelehrung. Man wird auf beides im Bestellprozess hingewiesen aber die Links funktionieren schlicht nicht. (siehe Bild = wenn man Link anklickt.)
Daher ist es nicht einfach ersichtlich, dass man für die Retourkosten aufkommen soll.
Der Support reagiert entweder mit nicht hilfreichen bzw. Themenfremden Standardtexten oder antwortet mit "man weist auf die AGBs und Widerrufsbelehrungen hin" und "sie sind einsehbar" ... sind komplett unterschiedliche Sachen und hat mit dem Problem nichts zutun aber sei es drum.
Sie scheinen damit ja erfolgreich zu sein.
Die Preise scheinen zu passen und der Versand ist zügig. Hier also alles in Ordnung. Kundenservice / Support reagiert schnell allerdings nicht kundenorientiert.
gesetzliche Pflichten werden ignoriert und daraus entstehende Forderungen sitzt man gekonnt aus.
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Reviews for sportspar.com
Verified review
Feb 11, 2023
My order never arrived to my door step and it was returned back. I have pay for second delivery. I can’t received my order.
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Verified review
Jan 27, 2023
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Verified review
Dec 23, 2022
Charged over £120 for customs charge which I wasn’t told of when placing the order
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Verified review
Oct 8, 2022
Item arrived with no lavel
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Answer by sportspar.com
Nov 3, 2022
Hello! We apologize for the delay in our reply.
We are sorry to hear that you are not satisfied with your purchase. We assured you by e-mail that the item you received was original and new, even though it did not have a label. Sometimes we buy in large quantities and the products are loose.
Whenever you are not satisfied with a product you can return it and we will refund the purchase price, but our returns policy states that the customer must bear the costs: https://www.sportspar.com/returns Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.
Best regards,
SportSpar
Verified review
Sep 17, 2022
Shipping and communication about undelivered merchandise
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Answer by sportspar.com
Sep 19, 2022
Hi, please let us know where you see room for improvement.
Thank you very much.
The SportSpar.com team
Verified review
Aug 17, 2022
They never leave packages at home
In addition that point is far away, since the ones that were nearby stop taking packages because of the problems it gives them, since everyone complains about my
When the company is told, they don't care.
They don't do anything, sometimes they don't even respond
A shame
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Answer by sportspar.com
Aug 18, 2022
Hello Rafael,
Thank you for your feedback. We are very sorry that you are not satisfied with the delivery of your order. We are in close contact with DHL to discuss those problems.
If you click on the tracking link, there are several options where you would like to have your parcel to be delivered to. Unfortunately, DHL doesn’t offer a telephone service to inform you in advance about delivery times. However, if you allow us to give your data do DHL (check out at our shop – simply check the respective box), they’ll keep you up to date with a tracking link.
Nevertheless, it’s common DHL practice to leave parcels in nearby DHL shops if customers are not at home or cannot be reached – in your case due to an inoperative door bell.
We apologize for the inconvenience.
Best regards,
Your SportSpar team
Verified review
Aug 2, 2022
DHL ne livre pas bien les colis.iI abandonne les colis à l'entrée des immeubles ou bien il remet les colis dans les mains des voisins malsains .
Je suis vraiment déçu de cette société de livraison.
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Answer by sportspar.com
Aug 3, 2022
Bonjour,
Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience avec la livraison de votre colis. DHL dépose généralement les colis chez un voisin ou dans une filiale lorsque le client n'est pas chez lui.
Nous espérons que votre prochain achat vous donnera entière satisfaction. Au nom de DHL, nous nous excusons pour ce désagrément.
Cordialement,
L’équipe de Sport-Outlet
Verified review
Aug 1, 2022
i dont need your mark of every things
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Answer by sportspar.com
Aug 1, 2022
Good morning, we are sorry to hear that you are not happy with your purchase. We see in our system that you placed an order containing only SportSpar.de products. On the photos, in the title and in the description of the products it is specified that the company brand is printed on the product. We are sorry if you did not see this before placing your order.
You can return unwanted products by following these steps: https://www.sportspar.com/returns Best regards, SportSpar
Verified review
Jun 23, 2022
Glasses of 200 and 300 euros came to me in plastic bags of cheap value!!!
I spoke with the customer service and they told me they do not have the original ports while in the description they wrote that they send them in their original cases!!!
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Answer by sportspar.com
Jun 28, 2022
Hello,
Thanks for your feedback. We are very sorry that your are not satisfied with your order at SportSpar. We only sell original items and we denounce retailers trading faked products. We are very proud to be able to offer such low prices over a long period of time. Unlike other retailers we do without too many middlemen, too long transportation routes and too high profit margins. Most of our products are from last year’s collections of popular sports brands. Often, our unbeatable low SportSpar prices are only a fraction of the original prices recommended by the manufacturers themselves.
Best regards,
Your SportSpar team
Verified review
Jun 3, 2022
I haven't received my product yet.
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Answer by sportspar.com
Jun 3, 2022
Hello! We are sorry to hear that there were problems with the delivery of your package. We have already contacted DHL and are awaiting a response. We hope to be able to provide you with information as soon as possible. We apologise for the inconvenience. Best regards, SportSpar
Verified review
May 9, 2022
My package has not been delivered yet, the maximum due date on the site was 14 days. i cant contact sportspar, they poorly answer emails and there is no telephone number. very disapointed!
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Answer by sportspar.com
May 10, 2022
Hello! We are terribly sorry to hear that you had problems with the delivery of your orders. We received word from DHL today regarding your order CT953243508DE. The package is at the customs office of your country (we have sent you an email with further information).
We opened an enquiry last week to find out where the packages are, but DHL sometimes takes up to 3 weeks to give us an answer. As soon as we get information, we will write to you via email. We apologise for the inconvenience.
Best regards, your SportSpar team
Verified review
Apr 13, 2022
I didnt receive the packet 15 days ago
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Answer by sportspar.com
Apr 13, 2022
Hello,
Thank you very much for your feedback. We are very sorry for the delays. We will contact DHL immediately to find out what the problem is. We will keep you up to date via e-mail.
We apologise for the inconvenience.
Best regards,
Your SportSpar team
Verified review
Mar 31, 2022
carton arrived opened and not respecting proper weight and the local post need to repack
this is not first time I looked photos and sent to sport spars
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Answer by sportspar.com
Apr 5, 2022
Hello! We’re terribly sorry that you received your packages in bad condition. We already had contact with you via e-mail. We assure you that we’ll do everything in our power to avoid that this happens again in the future. Thank you for your orders and we apologize for any inconvenience. Best regards, your SportSpar team
Verified review
Mar 31, 2022
carton arrived opened and not respecting proper weight and the local post need to repack
this is not first time I looked photos and sent to sport spars
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Answer by sportspar.com
Apr 5, 2022
Hello! We’re terribly sorry that you received your packages in bad condition. We already had contact with you via e-mail. We assure you that we’ll do everything in our power to avoid that this happens again in the future. Thank you for your orders and we apologize for any inconvenience. Best regards, your SportSpar team