wunderlich.de/en

Reviews:

Dear Wunderlich customer, Thank you for your feedback and for sharing your perspective! We would like to clarify what happened with your order: Your order was placed on July 3rd with an open/unconfirmed payment status, which did not change until August 5th. On that date, it appears you noticed the pending payment status and completed the payment. However, after one month, our automated systems no longer recognized the order as active. We would have appreciated the opportunity to speak with you directly before you posted a negative review on TrustedShops. Additionally, the comment regarding our inability to deliver to your country is inaccurate—if we were unable to deliver to your location, we wouldn’t have accepted the order. We have now manually reactivated your order, and you will receive your delivery soon. Feel free to contact us any time ( +49 2641 3082240 or export@wunderlich.de) and have a nice day ahead, Your Wunderlich Team

Dear Wunderlich Customer, Thank you very much for your review! We greatly appreciate you taking the time to share your experiences with us. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich customer, please do not hesitate to contact us at info@wunderlich.de so that we can resolve your concerns. We will endeavour to respond to you as soon as possible and ensure that your concerns are taken seriously. Thank you again for your feedback and your trust in our services. We look forward to hearing from you and providing you with a satisfactory solution. Kind regards from the county, your Wunderlich team

Dear Customer, We apologize for the inconvenience caused by the shipping provider. We have reviewed the situation and found that the shipping provider was unable to successfully deliver your order. As a result, we have already refunded the full invoice amount to you. Please note that we do not have direct control over the work of our shipping providers. However, we will document incidents like this and address them with the shipping provider at the appropriate time to prevent such issues as much as possible. If you have any further questions or if there is anything else we can do for you, please do not hesitate to contact us. We strive to make your shopping experience with us as pleasant as possible. Once again, thank you for your understanding and patience. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you very much for your order and your feedback. We would like to apologise for the delay in delivery and provide you with an explanation. Your order was processed promptly after receipt and prepared for dispatch. Unfortunately, the shipment to the United Kingdom was unexpectedly delayed due to customs clearance and the associated processes. We understand that this is very frustrating for you and regret that the delivery was delayed by almost two weeks as a result. We are aware that you may have received a request for feedback on your order during this time. This message is sent automatically and unfortunately does not take into account whether the goods have already arrived with you. We apologise for any inconvenience this may have caused. We are working closely with our shipping partners to ensure that such delays are minimised in the future. However, customs procedures can sometimes be difficult to predict, especially with international shipments. We hope that the order has now safely arrived with you and that you are satisfied with the product. Once again, thank you for your patience and your trust in us. If you have any further questions or concerns, please do not hesitate to contact us. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your order and feedback. Your order was dispatched on 09/07/2024. Unfortunately, due to an incorrectly specified zip code, the shipping service provider was unable to deliver the parcel to the desired address. According to the shipment tracking link, the parcel has been at the delivery depot since 23/07/2024 and is being prepared for delivery. Based on experience, it is likely that the parcel will not be forwarded to the delivery address and will be returned to us. Our customer service team will resend the ordered items to the correct address details you have provided. We apologize for any inconvenience this may have caused! Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your review. As you have already mentioned, tastes are all somewhat different, which is a good thing, otherwise we would all be wearing the same thing and driving the same vehicle in the same colour. It's also true that it's difficult to decide whether an item is right for you or not, especially when it comes to ergonomics. Each of us is built differently and feels wind pressure or wind noise differently. For this reason, we offer a 60-day return policy on these items. For this purpose, you received an invoice and a form which you can use to request a return. For the return shipment, please note that the article must not show any damage or traces of excessive use. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your Feedback and the detailed description. As we were not aware of such a case before and we have never noticed it ourselves during assembly in our workshop, we took a closer look at your order. We noticed that you ordered the tank ring 49103-102, which is unfortunately not for the R 1300 GS. The matching tank ring for an R 1300GS is item number 49103-802. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your feedback and we apologize for any inconvenience caused. Unfortunately, we had delivery delays with the item you ordered, but we can inform you that you can expect delivery in the next week. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your Feedback, and we are sorry about the fitment issues you experienced. The installation issue you described never came up so far. In generell we like to assist with installation issues and exchange a faulty item if necessary. In cases like yours we only need you the send us some meaningful pictures to locate the cause or issue, as otherwise we cannot help for understandable reasons. We even assisted you how to send us these pictures, but never heard back from you so far to get this solved. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your feedback and your order dated 22/05/2024. The item 24720-102 Fuel Friend canister 1.5 litre was on backorder at this time and was sent to you on 31/05/2024. We had packed the available items on 24/05/2024 and prepared them for dispatch to you. An error occurred in our shipping department and the parcel ended up in the wrong shipping trolley and therefore could not be delivered to you. Thanks to your enquiry about the order you had not yet received, our customer service department was able to send you a subsequent delivery immediately. According to the current shipment tracking, the parcel was handed over to DHL today, Tue 11/06/2024, as an international shipment. We apologise for this inconvenience! Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you very much for your feedback, we will forward your information to our product management to improve our products. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for taking the time to give us your feedback on your new carbon mudguard for your motorbike. Unfortunately, the noise level can change due to the installation of additional components, especially in the area of the wheels. Best regards from Grafschaft, Your Wunderlich Team

Dear customer, We would like to sincerely apologise for the inconvenience caused by seasonal delivery delays. Unfortunately, the high demand during this time has caused delays that are not to our liking. Please be assured that we are working hard to minimise these delays and improve our service so that your orders arrive on time in the future. Thank you for your understanding and patience.

Dear Wunderlich customer, please do not hesitate to contact us at info@wunderlich.de so that we can resolve your concerns. We will endeavour to respond to you as soon as possible and ensure that your concerns are taken seriously. Thank you again for your feedback and your trust in our services. We look forward to hearing from you and providing you with a satisfactory solution. Kind regards from the county, your Wunderlich team

Dear Wunderlich Customer, Thank you very much for your order and your feedback. We reviewed your case and can summarize it as follows. We received your order and packed it right away on 11.04.2024. Your mail regarding the cancellation was received on 12.04.2024 16:49 o’clock. Unfortunately, your order was already handed to the forwarder at that time which made it impossible to cancel it anymore. We are very sorry for the inconvenience. Best regards from Grafschaft, Your Wunderlich Team

Dear Customer, Thank you for your feedback, although it is regrettable to hear that you are not satisfied with our shipping service. We apologize for any inconvenience caused by the perceived high shipping costs. We take your concerns very seriously and will internally review this matter to ensure that improvements can be made. Your feedback regarding packaging and shipping costs will be forwarded to the relevant departments to avoid any future inconveniences. We apologize for any inconvenience and appreciate your feedback as it helps us enhance our service. If you have any further questions or concerns, please do not hesitate to contact us. With kind regards, Team Wunderlich

Dear Wunderlich Customer, Thank you very much for your order and feedback. We are sincerely sorry to hear that you were dissatisfied with the shipping service. Your satisfaction is of utmost importance to us, and we apologize sincerely for any inconvenience caused by this issue. We understand that reliable and efficient delivery is a crucial part of our service, and it is regrettable that it did not meet our usual standards. While we cannot directly influence the operations of the shipping service provider, we assure you that we will take all necessary steps to ensure that your future experiences with our service are smooth. We are constantly striving to improve our service and take your feedback very seriously. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure that your needs are always met to the best of our ability. Once again, we sincerely apologize for the inconvenience and thank you for your understanding. Best regards from Grafschaft, Your Wunderlich Team

Dear Mr Dimech, We apologise for the inconvenience with your order. Unfortunately, it happens that a parcel service provider, as in your case, subjects the parcel to a security check (e.g. aviation security/dangerous goods). These measures happen and we have to accept them. It is very unusual that this measure takes so much time. We would like to apologise for this. Your order will now be delivered to you in a timely manner. With kind regards Team Wunderlich