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Reviews:

Dear Wunderlich Customer, Thank you very much for your order and your feedback. We reviewed your case and can summarize it as follows. We received your order and packed it right away on 11.04.2024. Your mail regarding the cancellation was received on 12.04.2024 16:49 o’clock. Unfortunately, your order was already handed to the forwarder at that time which made it impossible to cancel it anymore. We are very sorry for the inconvenience. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you very much for your order and feedback. We are sincerely sorry to hear that you were dissatisfied with the shipping service. Your satisfaction is of utmost importance to us, and we apologize sincerely for any inconvenience caused by this issue. We understand that reliable and efficient delivery is a crucial part of our service, and it is regrettable that it did not meet our usual standards. While we cannot directly influence the operations of the shipping service provider, we assure you that we will take all necessary steps to ensure that your future experiences with our service are smooth. We are constantly striving to improve our service and take your feedback very seriously. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure that your needs are always met to the best of our ability. Once again, we sincerely apologize for the inconvenience and thank you for your understanding. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, We regret to inform you that we are unable to provide a return label for Denmark. Return costs will only be refunded in the case of a complaint/warranty claim. For returns due to failing your expectations, you will need to cover the costs yourself. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Thank you for your review and of course for your order. We have taken a closer look at your process and can understand your anger. We apologise for any inconvenience caused. For privacy reasons we would like to get in touch with you via separated e-mail and take the opportunity to explain the situation from our point of view and to find a solution. Best regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich customer, the dispatch to this country of delivery takes 8 to 10 days in the best case, but since there can always be a disruption at the shipping service provider, it can sometimes take 1 to 3 days longer Kind regards from Grafschaft, Your Wunderlich Team

Dear Wunderlich Customer, Your feedback has reached us, and we would like to express our heartfelt gratitude. We remain at your service. Best regards from Grafschaft, Your Wunderlich Team

Dear Customer, Thank you for your feedback, although it is regrettable to hear that you are not satisfied with our shipping service. We apologize for any inconvenience caused by the perceived high shipping costs. We take your concerns very seriously and will internally review this matter to ensure that improvements can be made. Your feedback regarding packaging and shipping costs will be forwarded to the relevant departments to avoid any future inconveniences. We apologize for any inconvenience and appreciate your feedback as it helps us enhance our service. If you have any further questions or concerns, please do not hesitate to contact us. With kind regards, Team Wunderlich

Dear Mr Dimech, We apologise for the inconvenience with your order. Unfortunately, it happens that a parcel service provider, as in your case, subjects the parcel to a security check (e.g. aviation security/dangerous goods). These measures happen and we have to accept them. It is very unusual that this measure takes so much time. We would like to apologise for this. Your order will now be delivered to you in a timely manner. With kind regards Team Wunderlich