Review summary
Customers consistently praise the high quality, durability, and fit of the products, with many highlighting the excellent fitment to specific bikes and parts. The wide range of accessories is another appreciated aspect, as are the clear and comprehensive installation instructions provided with most orders. Fast and reliable delivery is frequently mentioned as a positive experience, and customer service is widely regarded as helpful, responsive, and professional. Some customers also feel the higher pricing is justified by the superior quality. However, there are reports of rare product mismatches, occasional misalignments or compatibility problems, and instances where installation instructions are found to be vague or generic. Negative feedback is common regarding third-party couriers, especially UPS and DHL, with complaints about missed deliveries, poor communication, and inflexible service. Some customers have experienced delivery delays, damaged packaging, or issues with courier partners in general. While many find the customer service team responsive, others report lack of response or insufficient problem resolution. Pricing is seen by some as overpriced relative to competitors, and there are requests for a greater selection of parts for less common models and increased diversity in the accessory range.
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Verified
Hi,
I am very happy about all i bought. Only for my carbon noise you can see al little difence between.the alingment on.both side. It is not that big but can see it because i installed it. Other people if the pay attention.
For the side pannels that i had to put wit double tape. I had to pu extra on in multiple layer because some did not attache very wel in certain places. I hope with rainy weather they dont fall of now. But very happy how my bike looks now. Thank you. Also very great services and delevery very fast.
Kr
Joachim
Reply from wunderlich.de/en
Dear Joachim,
thank you very much for your detailed 5-star review and for sharing your experience with us!
We are delighted to hear that you are happy with your purchases and that you like the new look of your bike. Your kind words about our service and fast delivery mean a lot to our team.
We also appreciate your honest feedback regarding the carbon parts alignment and the side panels. As these components are often installed by hand and on different bike models, slight variations can sometimes occur. We are sorry to hear that you needed to add extra tape in some areas. If you experience any issues in the future, especially after riding in rainy conditions, please do not hesitate to contact us. We will be happy to assist you.
Thank you again for your trust and support. We wish you many enjoyable rides with your upgraded bike!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent support and amazing product upgrade!
I have been a Wunderlich customer for some time now and, after this experience, I will definitely continue to be. Their after-sales service is simply fantastic and I loved how I was treated! They were exemplary in resolving a technical incompatibility issue with the Garmin zūmo XT2, making a fantastic exception for my case.
As for this new version of the adapter, it is absolutely brilliant! It mimics the official Garmin handlebar control perfectly, allowing full customization of the BMW Wonder Wheel inside the GPS menus (Zoom, Play/Pause music, trip info, and even locking the touchscreen for rainy days).
Highly recommended product and a 5-star brand!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your wonderful review and for taking the time to share your experience!
We are delighted to hear that our after-sales service met your expectations and that we were able to find a satisfactory solution for your Garmin zūmo XT2 compatibility issue. Customer satisfaction is our top priority, and feedback like yours motivates our entire team every day.
It's also great to know that you are enjoying the new adapter and its seamless integration with the BMW Wonder Wheel. We designed it to provide riders with maximum functionality and convenience, so hearing that it delivers exactly that is especially rewarding.
Thank you for your continued trust in Wunderlich and for your recommendation. We look forward to supporting you on many more adventures to come!
Ride safe and enjoy every mile!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Wunderlich adapter for garmin
Very helpful enquiry team prior to purchase. I needed to know that this particular adapter would work with my particular motorcycle. I was sent a video of the adapter fitted to my model motorcycle confirming the compatibility. I felt this went the extra mile.
Communication throughout the purchase was excellent.
I would have rated 5 stars but unfortunately when the adapter arrived there was a slight problem with the unit which I must say after a quick email this was sorted immediately.
Very satisfied with the whole buying experience with Wunderlich.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and honest feedback. We’re delighted to hear that our team was able to support you before your purchase and provide the reassurance you needed regarding compatibility with your motorcycle. Going the extra mile for our customers is very important to us.
We also appreciate your understanding regarding the issue with the adapter on arrival. While we regret the inconvenience, we’re pleased that our team could resolve it quickly and to your satisfaction.
Thank you again for choosing Wunderlich and for sharing your positive experience. We hope you continue to enjoy your rides and look forward to supporting you again in the future.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Cool but need enhancement
Wunderlich is known for being the top manufacture for bmw accessories, however, it’s very hard to be found. That why it’s not seen a lot. Despite that, the process to purchase an item is extremely complicated and you look like you don’t care. The shipping process and options is also surprisingly expensive and unthoughtful. Worst option on the market with unbelievable prices. I need some stuff currently from you, but I just don’t want to go through the process again. Market is filled with option that help. Any way I don’t think your products look very appealing and useful. I’m still waiting for to test the product. I have purchased lots of items from shops in Germany Italy and holland
Reply from wunderlich.de/en
Dear customer,
Thank you for your feedback.
We are sorry that the ordering and shipping process did not meet your expectations.
In your case, we combined and coordinated your three separate orders in order to save shipping costs, as one of our colleagues noticed that several orders were intended for you. You were also informed about this separately.
Shipping to Saudi Arabia is not one of our standard daily shipments and must be calculated individually depending on weight and volume. We apologize for the inconvenience caused.
For future orders, ordering through our importer Oldtimers may be easier for you.
Should you have any further questions, please feel free to contact us at export@wunderlich.de.
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
I had a generally good experience with wuderlich but always had problem with delivery chain in Malta.
I had a generally good experience with Wunderlich. The ordering process is clear, and the overall service meets expectations.
My main concern is the delivery chain. After dispatch, the parcel is handed to DHL, and then DHL passes it to Malta Post. This creates problems at the final step.
Malta Post often does not deliver the parcel to the door. Instead, they leave a collection slip. This means I have to travel to the post office, wait in a queue, and arrange transport again to bring the item home. This process is inconvenient and adds extra time and cost.
It would be much better if the parcel was delivered directly to the recipient’s hands. Improving this part of the service would make the overall experience much stronger.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and positive review!
We’re glad to hear that you were satisfied with the ordering process and our overall service. At the same time, we truly appreciate your important feedback regarding the delivery process.
We completely understand that the handover to Malta Post and the need to collect the parcel from the post office can be inconvenient and time-consuming. This is certainly not the level of comfort we aim to provide.
Unfortunately, we have limited control over the final delivery step in the destination country. However, we take your feedback seriously and will pass it on to our shipping partners. We are also continuously reviewing ways to improve our logistics processes.
Thank you again for your feedback and for placing your trust in Wunderlich!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent Quality and Service
I purchased some engine bars and other accessories for my R1300RT. Delivery to the UK was within the quoted timeframe and payment of import duties was simple. All items were beautifully packaged and the quality of manufacturing and finish of the engine bars was outstanding. Not the cheapest option, but the quality was immediately evident.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your fantastic review! We’re delighted to hear that your order arrived in the UK within the expected timeframe and that the import process was straightforward.
It’s especially rewarding to know that the packaging, manufacturing quality, and finish of the engine bars met your expectations. We put a great deal of care into both the design and production of our products, so your feedback means a lot to us.
Thank you again for your trust and support — we wish you many enjoyable and safe miles on your R1300RT!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
No problem ordering, kept informed, however the delivery company UPS is a disaster, been informed of delivery on 2 seperate days, made sure someone stayed in all day on both days only to be delayed again. No delivery window given it just says "delivered by end of day" tomorrow will be the third promised delivery day with no time given.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your positive review and your honest feedback!
We are delighted to hear that the ordering process and our communication went smoothly for you. At the same time, we are very sorry to learn that you experienced multiple delays and inconveniences regarding the delivery by UPS. Naturally, this does not reflect the level of service we strive to provide for our customers.
Unfortunately, we have only limited influence over the specific operational procedures of the shipping carrier; nevertheless, we take your feedback very seriously and will pass it on to UPS in an effort to prevent such situations in the future.
We are keeping our fingers crossed that your delivery reaches you quickly and reliably now. Thank you for your patience and understanding!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
My experience with wunderlich was great up to the point of shipping
UPS that wunderlich uses as primary shipping service is very bad when it comes to customer service
My packages were not delivered on time due to the absence of a door bell name even though there was a phone number with the package
No one informed me about the problem and I have to call them to find it out and go my self to pick up partial pieces of my order
Another package they told me is on the return route .
Very disappointed and because of that I dont think I will try again to buy something if you continue to ship it with this company
My thanks to Mr René who tried to help but was not enough.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed feedback.
We are sorry to hear about the issues you experienced with UPS delivery. We will of course pass your comments on to UPS in order to help prevent such situations in the future.
At the same time, we are pleased that you are satisfied with our products and wish you continued enjoyment with them.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
Ajánlom mindenképp !
+ Nagyon jó minőségű árukat kaptam prémium csomagolásban . Teljesen elégedett vagyok ! 👌 - A szállító cég kommunikációja és szállítási értesítései pontatlanok , a vásárlót bosszanthatják legtöbbször !!! ( UPS , Magyarország )
Reply from wunderlich.de/en
Tisztelt Wunderlich Ügyfél,
köszönjük szépen részletes visszajelzését és ajánlását.
Örömmel halljuk, hogy elégedett termékeink minőségével és a csomagolással – ez pontosan az a színvonal, amelyre törekszünk.
Köszönjük azt is, hogy jelezte az UPS kommunikációjával és értesítéseivel kapcsolatos tapasztalatait. Megértjük, hogy a pontatlan információk bosszúságot okozhatnak, és ezt a visszajelzést komolyan vesszük. Sajnos a szállítmányozó működésére csak korlátozott befolyásunk van, de észrevételeit továbbítjuk.
Javasoljuk, hogy regisztráljon az UPS My Choice szolgáltatásra, hogy közvetlen kapcsolatba léphessen az UPS-szel, nyomon követhesse csomagját, értesítéseket kapjon, illetve módosíthassa a kézbesítési opciókat:
https://www.ups.com/mychoice
Ha további kérdései lennének, sok információt talál a www.wunderlich.de
oldalon. Kérdés esetén ügyfélszolgálatunk szívesen áll rendelkezésére: support@wunderlich.de
Üdvözlettel Grafschaftból,
Az Ön Wunderlich csapata
Verified
Correct handling and delivery of the goods, with the necessary instructions!
What could be improved:
The metal adhesive that was added had dried out, also the spray for applying the tank protector.
Perhaps check this before sending.
Now I'm still looking for the spray to apply my tank protector.
I've already purchased the threadlocker for the screws.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your feedback.
Regarding the included bottle, we would like to inform you that it is filled at the factory with a dried sliding agent. This only needs to be mixed with water to be ready for use again.
Concerning the sticker or accessory you mentioned, we kindly ask you to contact our support team directly at support@wunderlich.de so they can assist you as quickly as possible.
Thank you for your understanding. If you have any further questions, please do not hesitate to contact us.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
the best quality and ergonomics!!! Worth it.
the best quality!!!
keep up the great work.
Maybe start thinking to supply EZ hex devices and more options for lights. Microflooters are great but LR and Denali are much more powerful and more control options.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you so much for your fantastic 5-star review and your valuable feedback!
We're thrilled to hear that you're happy with the quality. Your suggestions are greatly appreciated. Customer feedback like yours helps us prioritize future product development.
Thanks again for your support and for taking the time to share your ideas!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
High recommended!
Wunderlich really completes the motorcycle with its high-quality accessories. I have purchased several Wunderlich products, and they clearly take the bike to the next level. The higher windscreen, the headlight guard, and the turn signals fit perfectly and are both functional and stylish.
The panniers are also very well finished: the inside is neatly completed with a practical storage net, while the outside is equipped with an additional frame/rack. This not only adds a rugged look but is also very practical in daily use. Everything feels solid and clearly designed with great attention to detail.
The only small downside is that the radiator guard is only available in black. Personally, I would prefer it in aluminum, as this would match the triple black and the new color scheme even better and really make the bike stand out.
Overall, I am very satisfied with the quality, fit, and appearance of Wunderlich’s products. Highly recommended!
Greetz Thomas
Reply from wunderlich.de/en
Dear Thomas,
thank you very much for your detailed and very positive review! We are incredibly pleased to hear that our products meet your expectations and enhance your motorcycle both functionally and visually. It's particularly nice to read that you appreciate the attention to detail and the quality of our accessories.
Thank you also for your comment about the Radiator Guard - we take the feedback very seriously and are happy to pass it on to our product development team.
It's great to have customers like you who share our passion for motorcycle accessories. We look forward to supporting you with your next projects!
Kind regards
Your Wunderlich team
Verified
Seat aktivconfort bmw r1300gsa
I bought the Wunderlich Aktivkomfort seat for my BMW R1300GSA, but after about 200 km, it’s giving me severe back pain. It seems I’d now have to invest in handlebar risers as well to reduce the back issues I never had with the stock seat.
(I’m 1.86 m tall). I’ve switched back to the original seat because I don’t like how the bike looks with risers... It wasn’t a very smart investment; I should have done more research beforehand. Other than that, the quality seems excellent, but clearly, it’s just not right for me. 😐
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your honest feedback and for taking the time to share your experience.
We are sorry to hear that the Active Comfort seat did not provide the desired ergonomics for you and that you even experienced back pain. Seating comfort is a very individual matter and depends heavily on height, posture, and personal preferences – especially at a height of 1.86 m (6'1"), changes in seating position can be quite noticeable.
However, we are pleased that you highlighted the positive aspects of the workmanship. At the same time, we regret that the seat is not the optimal solution for you. In many cases, ergonomic adjustments – such as different seat heights, handlebar positions, or individual settings – can be coordinated, but we completely understand that this is not always desirable.
Thank you again for your open feedback – it helps us to continuously improve our products and advice.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I ordered the toolbox for a BMW R1250gsa with the codable lock cilinder.
Toolbox is very robust and there is a good description delivered with it.
The lock cilinder was code with the BMW keys quickly.
The only thing is that it is very hard to lock the lid onto the box. In the end I had to bent the metal plate on the backside of the lock in order to close it without using that much force that the key would break off.
There is also a small steal cable from the kid to the box preventing the lid to fall down. The screw delivered with that cable to connect it to the box is impossible to put in. It simply doesn't fit and you cannot fasten it. It would also be nice if a tool would be enclosed for this screw (torx). For now I removed that cable entirely.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you very much for your detailed feedback and for the positive comments regarding the quality of our toolbox.
Regarding the stiffness when closing the lid, we would like to point out that, according to the installation instructions, the lid should remain closed for at least 24 hours so that the seal can settle properly. After this period, the lid usually closes and locks much more easily.
We are happy to take on board your comment regarding the missing suitable tool (Torx) for installing the safety cable and will pass this suggestion on internally. Thank you for this constructive input.
If you have any further questions or concerns, our customer service team will be glad to assist you.
best regards
Team Wunderlich
Verified
Don't use UPS
It would be greatly appreciated if you could use a courier other than UPS for deliveries to Finland. The service level of UPS has been very poor, and there is a risk that parcels may not be delivered at all. DHL, on the other hand, operates very well in Finland.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your feedback.
We understand your concerns regarding UPS deliveries and are sorry to hear about your negative experience in Finland. Reliable shipping is very important to us, and we take your comments seriously.
Currently, we ship with UPS as our standard carrier due to generally good performance and tracking options. Unfortunately, we are not able to offer a selection of different shipping providers at this time. However, we will gladly pass your feedback on internally.
We also recommend registering for UPS My Choice to have direct contact with UPS, track your shipment, receive updates, and adjust delivery options if needed:
https://www.ups.com/mychoice
If you have any further questions or concerns, please feel free to contact our support team at support@wunderlich.de
or find more information on www.wunderlich.de
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
A loyal customer for many years
Until recently, I would have given 5 stars without hesitation. I've bought a lot of products and use them on my motorcycles and I love them. However, I was very disappointed with the cases, which were of poor quality, and the company didn't take any stance. As a loyal customer, this was very disappointing. Other than that, everything was fine.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for taking the time to share your experience with us and for your long-standing trust in our products.
We are very pleased to hear that you are satisfied with most of our products and enjoy using them on your motorcycles. All the more we regret that you were disappointed with the quality of the cases and, in particular, that you felt we did not take an appropriate stance on the matter.
We take your feedback very seriously. Quality and customer satisfaction are our top priorities, and we will review your comments internally. We would appreciate the opportunity to look into your specific case in more detail and work together with you to find a satisfactory solution. Please feel free to contact our support team at support@wunderlich.de
.
Thank you again for your honest feedback – it helps us to continuously improve our products and services.
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
Good Customer service
I had ordered a mounting kit for the fog lights. There was one part missing from the box. After contacting customer service, they promptly sent me that part. Great service!!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service. We strive to maintain this standard in the future as well.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Products are a bit expensive, could get most cheaper elsewhere. However I valuate prompt and reliable delivery.
In the selection of products would I like to see more actual spareparts,
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your 5-star review!
We truly appreciate your positive feedback,it motivates us every day. We're glad to know you're satisfied!
Best regards from Grafschaft
Your Wunderlich Team
Verified
I did not receive any of the ordered products until now.
Due to very bad organisation of the delivery, they said that the authorization of the payment expired and wanted to pay the order by bank transfer that will cost extra bank fees.
I sent mail two days ago with questions and asked for confirmation and still waiting for answer.
The communication is very bad, I ask something, they answer something else.
The first mail I received as an answer to my question was intended to someone else, as the name and the product they answered were not the ones I ordered.
From the mails I received I could not understand what was the issue and where the problems comes from. Is it a problem of the bank or a problem of the company, as the card payment was authorized, money blocked and they are still not in my account. Now I am making checks with my bank.
I still don't know if I will receive something or not even if I pay by bank transfer, having in mind this bad communication. How to trust the company as I have to wait for answer several days ...
If I receive a mail, I am not sure if the answer will be what I ask, as it happened before ....
Finally maybe the whole order must be cancelled and to hope to be able to receive the payed money back.
I still don't know how this case will end.
Verified
Pannier protection pads R 1300RT
perfect fit of the pannier protection pads. Very strong tape on the inside of the pads, so you need to position them correctly on the first try.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
we would like to sincerely thank you for your positive review. We are delighted to hear that you are satisfied with our service and products. We are fully committed to maintaining this standard in the future.
Best regards from the Grafschaft,
Your Wunderlich Team