Review summary
Many customers praise the high quality and craftsmanship of the products, highlighting their durability, precise fitment to specific motorcycle models, and attention to detail. Fast shipping and reliable delivery are commonly appreciated, and customer service is described as friendly, helpful, and responsive by most. Some users also find the instructions and manuals clear and easy to follow, and there are those who feel the quality justifies the price. However, several customers experience courier-related issues, particularly with UPS and DHL, citing problems with delivery handling, tracking, and communication, as well as occasional delays. A few reviewers report unsatisfactory or slow customer support when resolving problems. Opinions on pricing are mixed, with some finding the products expensive for what is offered. There are also remarks about instructions being generic or lacking in detail, and occasional compatibility or installation issues with certain motorcycle models.
This text was automatically created by an AI system from user reviews.
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Verified
Excellent support and amazing product upgrade!
I have been a Wunderlich customer for some time now and, after this experience, I will definitely continue to be. Their after-sales service is simply fantastic and I loved how I was treated! They were exemplary in resolving a technical incompatibility issue with the Garmin zūmo XT2, making a fantastic exception for my case.
As for this new version of the adapter, it is absolutely brilliant! It mimics the official Garmin handlebar control perfectly, allowing full customization of the BMW Wonder Wheel inside the GPS menus (Zoom, Play/Pause music, trip info, and even locking the touchscreen for rainy days).
Highly recommended product and a 5-star brand!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your wonderful review and for taking the time to share your experience!
We are delighted to hear that our after-sales service met your expectations and that we were able to find a satisfactory solution for your Garmin zūmo XT2 compatibility issue. Customer satisfaction is our top priority, and feedback like yours motivates our entire team every day.
It's also great to know that you are enjoying the new adapter and its seamless integration with the BMW Wonder Wheel. We designed it to provide riders with maximum functionality and convenience, so hearing that it delivers exactly that is especially rewarding.
Thank you for your continued trust in Wunderlich and for your recommendation. We look forward to supporting you on many more adventures to come!
Ride safe and enjoy every mile!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Wunderlich adapter for garmin
Very helpful enquiry team prior to purchase. I needed to know that this particular adapter would work with my particular motorcycle. I was sent a video of the adapter fitted to my model motorcycle confirming the compatibility. I felt this went the extra mile.
Communication throughout the purchase was excellent.
I would have rated 5 stars but unfortunately when the adapter arrived there was a slight problem with the unit which I must say after a quick email this was sorted immediately.
Very satisfied with the whole buying experience with Wunderlich.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and honest feedback. We’re delighted to hear that our team was able to support you before your purchase and provide the reassurance you needed regarding compatibility with your motorcycle. Going the extra mile for our customers is very important to us.
We also appreciate your understanding regarding the issue with the adapter on arrival. While we regret the inconvenience, we’re pleased that our team could resolve it quickly and to your satisfaction.
Thank you again for choosing Wunderlich and for sharing your positive experience. We hope you continue to enjoy your rides and look forward to supporting you again in the future.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Cool but need enhancement
Wunderlich is known for being the top manufacture for bmw accessories, however, it’s very hard to be found. That why it’s not seen a lot. Despite that, the process to purchase an item is extremely complicated and you look like you don’t care. The shipping process and options is also surprisingly expensive and unthoughtful. Worst option on the market with unbelievable prices. I need some stuff currently from you, but I just don’t want to go through the process again. Market is filled with option that help. Any way I don’t think your products look very appealing and useful. I’m still waiting for to test the product. I have purchased lots of items from shops in Germany Italy and holland
Verified
I had a generally good experience with wuderlich but always had problem with delivery chain in Malta.
I had a generally good experience with Wunderlich. The ordering process is clear, and the overall service meets expectations.
My main concern is the delivery chain. After dispatch, the parcel is handed to DHL, and then DHL passes it to Malta Post. This creates problems at the final step.
Malta Post often does not deliver the parcel to the door. Instead, they leave a collection slip. This means I have to travel to the post office, wait in a queue, and arrange transport again to bring the item home. This process is inconvenient and adds extra time and cost.
It would be much better if the parcel was delivered directly to the recipient’s hands. Improving this part of the service would make the overall experience much stronger.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and positive review!
We’re glad to hear that you were satisfied with the ordering process and our overall service. At the same time, we truly appreciate your important feedback regarding the delivery process.
We completely understand that the handover to Malta Post and the need to collect the parcel from the post office can be inconvenient and time-consuming. This is certainly not the level of comfort we aim to provide.
Unfortunately, we have limited control over the final delivery step in the destination country. However, we take your feedback seriously and will pass it on to our shipping partners. We are also continuously reviewing ways to improve our logistics processes.
Thank you again for your feedback and for placing your trust in Wunderlich!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent Quality and Service
I purchased some engine bars and other accessories for my R1300RT. Delivery to the UK was within the quoted timeframe and payment of import duties was simple. All items were beautifully packaged and the quality of manufacturing and finish of the engine bars was outstanding. Not the cheapest option, but the quality was immediately evident.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your fantastic review! We’re delighted to hear that your order arrived in the UK within the expected timeframe and that the import process was straightforward.
It’s especially rewarding to know that the packaging, manufacturing quality, and finish of the engine bars met your expectations. We put a great deal of care into both the design and production of our products, so your feedback means a lot to us.
Thank you again for your trust and support — we wish you many enjoyable and safe miles on your R1300RT!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
No problem ordering, kept informed, however the delivery company UPS is a disaster, been informed of delivery on 2 seperate days, made sure someone stayed in all day on both days only to be delayed again. No delivery window given it just says "delivered by end of day" tomorrow will be the third promised delivery day with no time given.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your positive review and your honest feedback!
We are delighted to hear that the ordering process and our communication went smoothly for you. At the same time, we are very sorry to learn that you experienced multiple delays and inconveniences regarding the delivery by UPS. Naturally, this does not reflect the level of service we strive to provide for our customers.
Unfortunately, we have only limited influence over the specific operational procedures of the shipping carrier; nevertheless, we take your feedback very seriously and will pass it on to UPS in an effort to prevent such situations in the future.
We are keeping our fingers crossed that your delivery reaches you quickly and reliably now. Thank you for your patience and understanding!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
My experience with wunderlich was great up to the point of shipping
UPS that wunderlich uses as primary shipping service is very bad when it comes to customer service
My packages were not delivered on time due to the absence of a door bell name even though there was a phone number with the package
No one informed me about the problem and I have to call them to find it out and go my self to pick up partial pieces of my order
Another package they told me is on the return route .
Very disappointed and because of that I dont think I will try again to buy something if you continue to ship it with this company
My thanks to Mr René who tried to help but was not enough.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed feedback.
We are sorry to hear about the issues you experienced with UPS delivery. We will of course pass your comments on to UPS in order to help prevent such situations in the future.
At the same time, we are pleased that you are satisfied with our products and wish you continued enjoyment with them.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
Ajánlom mindenképp !
+ Nagyon jó minőségű árukat kaptam prémium csomagolásban . Teljesen elégedett vagyok ! 👌 - A szállító cég kommunikációja és szállítási értesítései pontatlanok , a vásárlót bosszanthatják legtöbbször !!! ( UPS , Magyarország )
Reply from wunderlich.de/en
Tisztelt Wunderlich Ügyfél,
köszönjük szépen részletes visszajelzését és ajánlását.
Örömmel halljuk, hogy elégedett termékeink minőségével és a csomagolással – ez pontosan az a színvonal, amelyre törekszünk.
Köszönjük azt is, hogy jelezte az UPS kommunikációjával és értesítéseivel kapcsolatos tapasztalatait. Megértjük, hogy a pontatlan információk bosszúságot okozhatnak, és ezt a visszajelzést komolyan vesszük. Sajnos a szállítmányozó működésére csak korlátozott befolyásunk van, de észrevételeit továbbítjuk.
Javasoljuk, hogy regisztráljon az UPS My Choice szolgáltatásra, hogy közvetlen kapcsolatba léphessen az UPS-szel, nyomon követhesse csomagját, értesítéseket kapjon, illetve módosíthassa a kézbesítési opciókat:
https://www.ups.com/mychoice
Ha további kérdései lennének, sok információt talál a www.wunderlich.de
oldalon. Kérdés esetén ügyfélszolgálatunk szívesen áll rendelkezésére: support@wunderlich.de
Üdvözlettel Grafschaftból,
Az Ön Wunderlich csapata
Verified
Correct handling and delivery of the goods, with the necessary instructions!
What could be improved:
The metal adhesive that was added had dried out, also the spray for applying the tank protector.
Perhaps check this before sending.
Now I'm still looking for the spray to apply my tank protector.
I've already purchased the threadlocker for the screws.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your feedback.
Regarding the included bottle, we would like to inform you that it is filled at the factory with a dried sliding agent. This only needs to be mixed with water to be ready for use again.
Concerning the sticker or accessory you mentioned, we kindly ask you to contact our support team directly at support@wunderlich.de so they can assist you as quickly as possible.
Thank you for your understanding. If you have any further questions, please do not hesitate to contact us.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
High recommended!
Wunderlich really completes the motorcycle with its high-quality accessories. I have purchased several Wunderlich products, and they clearly take the bike to the next level. The higher windscreen, the headlight guard, and the turn signals fit perfectly and are both functional and stylish.
The panniers are also very well finished: the inside is neatly completed with a practical storage net, while the outside is equipped with an additional frame/rack. This not only adds a rugged look but is also very practical in daily use. Everything feels solid and clearly designed with great attention to detail.
The only small downside is that the radiator guard is only available in black. Personally, I would prefer it in aluminum, as this would match the triple black and the new color scheme even better and really make the bike stand out.
Overall, I am very satisfied with the quality, fit, and appearance of Wunderlich’s products. Highly recommended!
Greetz Thomas
Reply from wunderlich.de/en
Dear Thomas,
thank you very much for your detailed and very positive review! We are incredibly pleased to hear that our products meet your expectations and enhance your motorcycle both functionally and visually. It's particularly nice to read that you appreciate the attention to detail and the quality of our accessories.
Thank you also for your comment about the Radiator Guard - we take the feedback very seriously and are happy to pass it on to our product development team.
It's great to have customers like you who share our passion for motorcycle accessories. We look forward to supporting you with your next projects!
Kind regards
Your Wunderlich team
Verified
Seat aktivconfort bmw r1300gsa
I bought the Wunderlich Aktivkomfort seat for my BMW R1300GSA, but after about 200 km, it’s giving me severe back pain. It seems I’d now have to invest in handlebar risers as well to reduce the back issues I never had with the stock seat.
(I’m 1.86 m tall). I’ve switched back to the original seat because I don’t like how the bike looks with risers... It wasn’t a very smart investment; I should have done more research beforehand. Other than that, the quality seems excellent, but clearly, it’s just not right for me. 😐
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your honest feedback and for taking the time to share your experience.
We are sorry to hear that the Active Comfort seat did not provide the desired ergonomics for you and that you even experienced back pain. Seating comfort is a very individual matter and depends heavily on height, posture, and personal preferences – especially at a height of 1.86 m (6'1"), changes in seating position can be quite noticeable.
However, we are pleased that you highlighted the positive aspects of the workmanship. At the same time, we regret that the seat is not the optimal solution for you. In many cases, ergonomic adjustments – such as different seat heights, handlebar positions, or individual settings – can be coordinated, but we completely understand that this is not always desirable.
Thank you again for your open feedback – it helps us to continuously improve our products and advice.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I ordered the toolbox for a BMW R1250gsa with the codable lock cilinder.
Toolbox is very robust and there is a good description delivered with it.
The lock cilinder was code with the BMW keys quickly.
The only thing is that it is very hard to lock the lid onto the box. In the end I had to bent the metal plate on the backside of the lock in order to close it without using that much force that the key would break off.
There is also a small steal cable from the kid to the box preventing the lid to fall down. The screw delivered with that cable to connect it to the box is impossible to put in. It simply doesn't fit and you cannot fasten it. It would also be nice if a tool would be enclosed for this screw (torx). For now I removed that cable entirely.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you very much for your detailed feedback and for the positive comments regarding the quality of our toolbox.
Regarding the stiffness when closing the lid, we would like to point out that, according to the installation instructions, the lid should remain closed for at least 24 hours so that the seal can settle properly. After this period, the lid usually closes and locks much more easily.
We are happy to take on board your comment regarding the missing suitable tool (Torx) for installing the safety cable and will pass this suggestion on internally. Thank you for this constructive input.
If you have any further questions or concerns, our customer service team will be glad to assist you.
best regards
Team Wunderlich
Verified
Don't use UPS
It would be greatly appreciated if you could use a courier other than UPS for deliveries to Finland. The service level of UPS has been very poor, and there is a risk that parcels may not be delivered at all. DHL, on the other hand, operates very well in Finland.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your feedback.
We understand your concerns regarding UPS deliveries and are sorry to hear about your negative experience in Finland. Reliable shipping is very important to us, and we take your comments seriously.
Currently, we ship with UPS as our standard carrier due to generally good performance and tracking options. Unfortunately, we are not able to offer a selection of different shipping providers at this time. However, we will gladly pass your feedback on internally.
We also recommend registering for UPS My Choice to have direct contact with UPS, track your shipment, receive updates, and adjust delivery options if needed:
https://www.ups.com/mychoice
If you have any further questions or concerns, please feel free to contact our support team at support@wunderlich.de
or find more information on www.wunderlich.de
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
A loyal customer for many years
Until recently, I would have given 5 stars without hesitation. I've bought a lot of products and use them on my motorcycles and I love them. However, I was very disappointed with the cases, which were of poor quality, and the company didn't take any stance. As a loyal customer, this was very disappointing. Other than that, everything was fine.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for taking the time to share your experience with us and for your long-standing trust in our products.
We are very pleased to hear that you are satisfied with most of our products and enjoy using them on your motorcycles. All the more we regret that you were disappointed with the quality of the cases and, in particular, that you felt we did not take an appropriate stance on the matter.
We take your feedback very seriously. Quality and customer satisfaction are our top priorities, and we will review your comments internally. We would appreciate the opportunity to look into your specific case in more detail and work together with you to find a satisfactory solution. Please feel free to contact our support team at support@wunderlich.de
.
Thank you again for your honest feedback – it helps us to continuously improve our products and services.
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
Product with high quality. Only the assembly instructions could be better. They are not intuitive and I needed to search for a YouTube video to figure out the proper way to install my handguards.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your 5-star review! We’re very happy to hear that you’re satisfied with the product quality. We also appreciate your honest feedback regarding the assembly instructions. We understand that clear and intuitive installation guidance is important, and we’ll pass your comments on to our team to help improve the instructions in the future. We’re glad you were able to complete the installation successfully, and thank you again for your support!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Sadarbība ar Wunderlich man ļoti patīk
I really like working with Wunderlich. Everything happens quickly, correctly and without hesitation. If there are any problems with the product or its warranty, it is also resolved very quickly.
Only occasionally do problems arise with DHL services. For reasons that I do not understand, the delivery address is changed to the legal one, which complicates delivery times.
The recommendation and request is to strictly adhere to the agreed delivery address, it is unchanged.
Thank you and to the equally successful cooperation in the future.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your excellent 5-star review and your kind words about working with Wunderlich. We are delighted to hear that you appreciate our fast, reliable processes and our prompt handling of product and warranty matters.
Thank you also for your honest feedback regarding the DHL delivery issue. We take this point very seriously and will review the matter internally to ensure that the agreed delivery address is followed consistently in the future, as smooth delivery is very important to us.
We truly value your recommendation and look forward to continuing our successful cooperation. Thank you for your trust!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I love the way you can code the lock to the key of your bike.
You would probably need to update your installation videos of the tool box (EDC)
Lone rider videos are very informative.
You don’t want to be losing business.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your positive feedback! We're glad to hear that you appreciate the ability to code the lock to your bike key and that you've found our videos informative.
We also appreciate your suggestion regarding the EDC Toolbox installation videos. Customer feedback like yours helps us identify areas where we can improve, and we'll certainly pass this on to our team for review.
Thank you for your support and for taking the time to share your experience with us. Ride safe and enjoy your adventures!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
The damage in the photos corresponds to the goods that were delivered, which is perfect.
Delivery via UPS is not supported in any way by the courier. If the courier does not reach you at home, the customer must arrange for the shipment to be stored through the UPS headquarters. It is necessary to monitor this, no SMS will be received.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your message andthe good review.
We also appreciate you sharing your experience with the delivery process. Thank you for the helpful information regarding the delivery procedure and collection process. We will gladly pass this information on internally and to our shipping partner so it can be taken into consideration for future deliveries.
Thank you for taking the time to inform us. If you have any further questions or need assistance, please feel free to contact us at any time.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I purchased a satnav mount for my scooter, the item was supplied and delivered quickly and fitting was very straightforward. A good quality product which I’m sure will provide a good service for many years.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We sincerely thank you for your positive review. We are pleased to hear that you are satisfied with our service and products. We strive to maintain this standard in the future as well.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Good products, great service
Wunderlich provides valuable additions to already great BMW's as they are. In case a piece does not meet the requirements, the problem is solved reliably and fast. Great service!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team