Review summary
Customers appreciate the very fast and reliable delivery times, often highlighting the excellent, professional, and trustworthy service that makes them feel well-supported. The quality, durability, and design of the clothing are frequently described as top-notch, and many find the pricing fair and reflective of the value received. The ease of returning products is also praised by some shoppers. However, there are recurring issues with sizing consistency, with some customers experiencing frustration due to incorrect or inconsistent sizes that require returns. Additionally, a handful of complaints mention delayed or missing shipments, and some dissatisfaction arises from the need to return products due to sizing errors.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewspetrolindustries.com/en
(14)
(2)
(9)
(53)
(390)
Verified
error size for 2 purchases from Petrol Inustries
I just received my second purchase in 3 days... : #292813 (last : 292391): a pack of 3 t-shirts.
However, that time, 2 of the 3 t-shirts have the wrong size (XL), while 1 is in the correct size (M).
The 2 incorrects items are the light blue t-shirt and the green t-shirt (please see attached photo).
I would like to inform you that I have prepared the return of my total order #292813, which I will ship by post tomorrow
As previously mentioned, this return is due to an SECOND error from Petrole Industries, as that time, 2 of the 3 t-shirts were sent in the wrong size (XL), which does not match what I originally ordered.
Thank you in advance for confirming receipt of the return and for proceeding with the exchange of the 3 t-shirts with correct SIZE : M
Now, for these 2 Petrol Industries mistakes for 2 purchases on 3 days, i'm waiting for a commercial gesture of Petrol Industries.
Thank you in advance for your assistance.
Kind regards,
Thomas Angelicchio (0479/70.70.69)
Reply from petrolindustries.com/en
We’re sorry to hear that, Tommaso. We fully understand how frustrating it is to receive the wrong sizes twice in such a short space of time, and this is clearly not the experience we want to provide. We’ve already been in touch with you about this and we’ll sort it out together – mistakes can happen. The most important thing is how we resolve it, and that’s exactly what we’ll do.
Verified
Goede kwaliteit. De enige jeans die wijd zijn, hoog en lang genoeg (Louis 36/36).
Bij andere merken stoppen de broeken bij 34 lengte....Thanks en trouwens, super snel geleverd! Mvg, Leopold, een zeer tevreden klant!
Reply from petrolindustries.com/en
Bedankt voor je review, Leopold! Fijn om te horen dat je bij ons eindelijk een jeans hebt gevonden met de juiste wijdte, hoogte en lengte, dat is precies waar we graag het verschil maken. Geweldig ook dat de levering super snel was, dank voor je vertrouwen!
Verified
Excellent quality of products (love your style) and excellent service (I am in Italy and shipping was really fast).
Thanks a lot,
Fabrizio.
Verified
Ik waardeer het héél erg dat men bij het kledingmerk Petrol, kwaliteitsvolle en mooie kleding in voorraad heeft voor mannen met een iets grotere maat!
Ik hoop dat jullie in de toekomst op deze ingeslagen weg verder gaan, wat dat betreft.
Want een iets zwaarder gebouwd persoon mag mijns inziens ook best mooi en deftig gekleed worden.
Waarvoor mijn oprechte dank, bij deze.
Reply from petrolindustries.com/en
Danny, wat een mooie review — dank je wel! We zijn blij dat je onze grotere maten waardeert en blijven zeker verdergaan op die weg.
Verified
Ben al enkele jaren fan van de petrol collecties. Vind er altijd mijn gading. Ook online volg ik de collecties op. Bestel regelmatig online als de juiste maten in de winkel niet voorradig zijn . Tevreden van de service en overzicht van de site.
Reply from petrolindustries.com/en
Bedankt voor je review, Jerry! Super om te horen dat je al jaren fan bent en altijd vindt wat je zoekt, zowel in de winkel als online. Fijn dat je tevreden bent over de service en het overzicht van de site—tot de volgende keer!
Verified
Overall I'm very satisfied about the offer and quality of the goods on the Petrol on-line shop. Only had a few issues where sometimes the size is not correct. E.G., I've ordered two sweaters last year, both 3XL and both were also indicated as being 3XL but one sweater was clearly smaller, more like a 2XL or just an XL while being exactly the same sweaters besides the colour. I've noticed it too late and thus was not able to send it back.
Reply from petrolindustries.com/en
Alexis — Thanks for your review, Alexis! Great to hear you’re happy with our offer and quality. If you ever run into sizing issues again, feel free to reach out so we can help.
Verified
The delivery was very fast and the quality of the t-shirts were good
Verified
Perfect
I followed the sizing instructions and it fits me perfectly.
All is perfect
Verified
Goede kwaliteit aan een correcte prijs alsook een snelle levering.
Verified
Goede kwaliteit aan een correcte prijs. Snelle levering!
Verified
Venditore molto affidabile e professionale pacchetto perfettamente confezionato
Reply from petrolindustries.com/en
Grazie per la tua recensione, Giovanni! Che bello sapere che hai trovato il servizio affidabile e professionale e che il pacco era confezionato con cura. È proprio questo il livello di attenzione che vogliamo offrire.
Verified
Bons vêtements et donc bons achats.
J’apprécie la juste taille (ceinture et longueur de jambes) du pantalon ainsi que sa couleur, son élasticité et sa douceur.
Les deux T-short sont pile à ma taille aussi et très bien dans l’ensemble. Bons achats en résumé.
Reply from petrolindustries.com/en
Merci pour ton avis, Roger ! Ravi que la coupe, la taille et le confort du pantalon ainsi que des T-shirts te conviennent parfaitement. Profite bien de tes achats et à très bientôt !
Verified
Gute Qualität wie man sie von Petrol kennt.
Verified
Very quick delivery. And thanks for the beautiful gift.
Verified
Excellent quality and service
I’m really impressed with Petrol. Delivery was fast and reliable, everything neatly packed. The size chart was spot on, so I ordered the right size straight away – it fit perfectly, no hassle with returns. The quality is excellent: strong fabrics, great finishing, and a fit that feels just right. To me, this brand stands for trust and style.
Reply from petrolindustries.com/en
Dennis, thank you so much for your kind words! We’re thrilled you love the quality, fit, and service — that’s exactly what we aim for.
Verified
The quality of your product.
Verified
Excellent
Verified
Top product!
Verified
Verified
