Freshlabels

Reviews:

Hello, thank you for the feedback. We have shipped the order immediately on Monday as you created the order on Saturday, which was 2 days before. We do not operate on weekends. Sadly, a technical or other issues can happen on the way. We have contacted the delivery service and are currently investigating this package. We are not aware of what happens once the package is handed over to the delivery service. We have shipped the order as promised, so there was no mistake on our side. Also, from what we can see from the tracking information, the package was delivered to the recipient. We will stay in touch for further support. If the package was not delivered/stolen, we will have to start a claim with the delivery company. We will be very glad if you reconsidered your review. Thank you very much for understanding. :) Linda / FL

Hello, we apologize for the complications with your order. You were thoroughly informed via email once we received updates from the delivery service. They informed us that they could not deliver the order to your location, unfortunately this was out of our hands. :( We wish we could have done more for you. Thank you for understanding this and have a nice day. Linda / FL

Hi, thank you for the feedback. We have refunded you the full amount for the order. Please note that refunds can take a few days to be processed. As we already explained to you via email, this is a very unusual situation and we apologize for the complications caused. Unfortunately someone else ordered the last piece in stock few seconds before you - causing the system to not load in time properly. We will do our best to be better next time. Thank you very much for your understanding and I wish you a nice weekend. Linda / FL

Hello, thank you for the review. You have been refunded the full amount for your lost order about 2 weeks ago. We have tried to help you as fast as we possibly could. Unfortunately since we are not aware of any external movements once we hand over packages to the delivery service, it can be a bit complicated to figure the situation out. We did our best to be contact with the delivery company and tried to give you a fast response (once we had some update from them). We would wish to help you right away, but we had to know the next steps as the package was lost by the delivery company, not us. Once we had the confirmation, we immediately refunded you the full amount. Hopefully everything is okay now and you understand. :) Linda / FL

Hi, thank you for the review. The order was created on the 27th (afternoon) and therefore shipped the next day, the 28th (as we promise on our website). Due to Easter holidays, the delivery service probably could not deliver the package as usual + there was a weekend right after the holiday. We see that the package was delivered safely. There was nothing done wrong on our side so hopefully you understand. Thank you for considering making up your mind about this review and we wish you a lovely day. :) Linda / FL

Hello Caroline, the order was created on the 18th and was shipped to you on the 19th. This means that everything went exactly as it should from our side. We have checked the tracking information and the package was delivered to you successfully. Hopefully you can understand that the mistake was on the side of the delivery service. Thank you and have a nice day! Linda / FL

Hello Laura, our apologies for replying so late. We have been in contact for a long time together and always tried to give as much support as we could with this situation. The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :) Linda / FL