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Top positive review
Mar 1, 2024
Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you.
Greetings
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
Fast delivery, great customer service, awesome product range.
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Answer by Freshlabels
4 days ago
Hi,
thank you for the great review.
We appreciate your kind words and we are happy that you were satisfied with your purchase. :)
Linda / FL
11 days ago
Verified review
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Mar 27, 2024
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Mar 19, 2024
Verified review
Perfect, best price for Novesta Gats
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Answer by Freshlabels
Mar 20, 2024
Hi,
we appreciate the nice feedback! Glad you are happy with your purchase.
Linda / FL
Mar 11, 2024
Verified review
Everything was fine
Everything was fine
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Answer by Freshlabels
Mar 12, 2024
Hi,
thank you for the nice feedback! :)
Linda / FL
Mar 1, 2024
Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you.
Greetings
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Answer by Freshlabels
Mar 12, 2024
Hello,
we apologize for the inconvenience.
We are already communicating via email, hopefully we can sort something our for you. :)
Have a nice day.
Linda / FL
Feb 28, 2024
Verified review
Rapidité
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Jan 28, 2024
Verified review
Reliable
Fast shipping. Discount was not applied so I send a mail. It was credited to my account within two days.
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Answer by Freshlabels
Mar 12, 2024
Hi,
we appreciate your feedback, glad everything went smoothly. :)
Linda / FL
Jan 25, 2024
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Jan 24, 2024
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Jan 24, 2024
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Great price and service.
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Jan 12, 2024
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Jan 7, 2024
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Jan 5, 2024
Verified review
Un site fiable
Deux commandes passées sans souci sur le site. La livraison suit les délais indiqués et le suivi est conforme aux attentes. Je n’ai pas eu à retourner d’article pour l’instant donc je ne peux pas juger le service client pour l’instant.
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Jan 4, 2024
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No refund, no email, they don´t pick up the phone, they don´t answer
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Answer by Freshlabels
Mar 12, 2024
Hello Laura,
our apologies for replying so late.
We have been in contact for a long time together and always tried to give as much support as we could with this situation.
The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :)
Linda / FL
Dec 29, 2023
Verified review
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Dec 24, 2023
Verified review
Top experience!!!
The customer service is perfect
Thank you very much
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