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Top positive review
Mar 1, 2024
Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you.
Greetings
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
Hi Jasmien,
thanks for the feedback!
Regarding the return postage - we try to support our philosophy and concept of sustainability by letting the customer pay the return postage. We want to reduce unnecessary returns and sending packages back and forth as much as possible.
We believe that with this in mind, each customer will think carefully about their purchase and choose the items they really want to keep. Of course, we let customers choose their own carriers, according to their own needs and preferences. For example, DHL Go Green is one of the cheaper and more economical options to send a package back to us.
So we hope you will be understanding of our rules. :)
Have a nice day,
Lenka/ FL
Jul 27, 2023
Verified review
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Jul 22, 2023
Verified review
Perfecte levering volgens afspraken. Top!
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Answer by Freshlabels
Jul 24, 2023
Hi Mortier,
thanks a lot for the nice feedback! We appreciate it. :)
Kind regards,
Lenka/ FL
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