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Top positive review
May 21, 2023
Verified review
Re: TDT-JW230317Larry-WY-TM-0611
I would like to take this opportunity to thank Kelly for the Thailand, Cambodia, and Malaysia tour she developed for us for the period of 17 March to 17 April 2023. Now that I have returned home and had time to reflect on our experiences I can safely say you exceed my expectations in so many ways.
During the planning stage you collected the appropriate information, developed a plan, then responded to my feed back in a timely manner. Your degree of planning showed an excellent understanding of the local environment and its challenges. The end result was an efficient tour that provided a good balance of cultural immersive, fun and, time to recover just when needed. In addition you provided updates whenever changes like flight times occurred and local points of contact given should a concern arise. Your updates demonstrated you were looking ahead of our tour progress making certain there were no problems.
The local tour guides you selected were consistently excellent. They were very engaging, knowable, and energetic. They would discuss what was planned, and how it was to be done, and if there were any questions or changes we wished to make. Time after time when we went to a venue they knew the best way to get there, already had the tickets or forms to get right in and then provided an excellent experience. At the end of the event they had an air conditioned vehicle waiting for us with cool towels and ice water. In this hot climate this was very much appreciated. Not having to stand around waiting added to the overall enjoyment.
I can not say enough about your excellent logistics planning. We never felt rushed, when we got to a hotel we were always expected and they were ready for us. All seven of the flights we took were well planned. The guides would take us to the airport and check us in to be certain there was no problems. When we arrived at our destination there was always someone waiting for us and we were off without any delays. In the one instance where there was a question about having the necessary country visa for a flight. Not only were you quickly available but you produced an alternate plan that actually got us to our next destination a few hours sooner than originally planned.
How and where one travels is a highly personal decision. But through your interview you obtain the necessary information to provide us the appropriate type tour. The overall experience was excellent and something we will remember forever.
Your being recognized as one of the most trustworthy tour operators is well deserved.
Sincerely,
Larry Mallow and Fengxia Du
Good, but missed follow up by Amira during the stay
The guide who was like the Tourmanager was new in his job, but a very nice, helpful and polite young man. Van recommend him
From the beginning planning stages to the entire trip it was flawless. Wonderful experience could not have ask for anything more .
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Sep 28, 2023
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I liked the customer service and how easy it was to navigate the platform and how attentive the folks working for it were. They do listen and try to make it work your needs and budget.
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Sep 27, 2023
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Full Review
We chose Kamal by searching on the internet. The process of quoting and finalizing was very smooth. Payment logistics also no issues. Our trip was for 8 days over 8 cities. Your star is our driver and now family friend, 'BRAHIM' , he gets TEN stars out of 5. Morocco should be very proud of him. Calm, informative, helpful, cheerful ALL the time and kept our EVERY trip on time. He made sure all the hotels/Riads were ready for our arrival. Had each guide ready and waiting for us so no time was wasted. Excellent suggestions for local eating places at every place, my list goes on. Kamal did a fantastic job catering to our likes and set us up on an excellent tour. The local guides at Rabat, Chefchaouen and Tangier were excellent. The ones at Fez and Marrakech could be more informative and cheerful. We have not stopped heaping praise on the people of Morocco and the tourism industry since we got back. That is in a large part due to Kamal and BRAHIM! Extremely well done. Keep it up please.
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Sep 27, 2023
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I loved that our agent was local to the country we were visiting. It made it easier to have candid conversations to determine what options for the trip made the most sense for my husband and I.
Our hotel stays were awesome. We were close to everything we wanted to be near. Our agent also arranged for pick up transfers for us which made our vacation much more relaxing not having to worry. These transfers including taxis, planes, and ferries. We went to 5 different destinations in Greece and having to navigate this ourselves would have added a lot of stress. I was very thankful that we had a thorough agent who payed attention to the little details.
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Sep 26, 2023
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Having a local agent saved the day
Having a local agent with personal knowledge of the towns, cities and routs was really helpful in planning our trip. However when things didn’t go quite as planned and my husband got sick our agent was invaluable. He arranged for a local agent to call a taxi to take us to a clinic and to meet us there in case we needed any extra help. Once recovered our trip was adjusted. So what might have been a disaster resulted in only some minor changes to our itinerary.
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Sep 25, 2023
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Good communications. Assistance at the border was crucial. Tour was exactly as requested.
Very happy with the whole week.
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Sep 23, 2023
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Amazing Morocco!
A great itinerary with perfect local tour operators who helped you to mingle with local population. The driver assigned to our group of four was an amazing down- to-earth person, always helpful, which made our trip throughout Morocco perfect.
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Sep 19, 2023
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TravelLocal as a trusted advisor.
TravelLocal allowed us to a tap into a network of trusted, verified businesses in the local country. The site could do more to share how they validate the businesses as we were jittery when submitting our first payment. What recourse did we have if the travel agent was not legitimate or did not meet expectations? Our sense is that you need to be an advocate for your interests and make clear the standard of travel experience you expect. Take a good review of the final itinerary and compare it to reviews on TripAdvisor and Google.
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Sep 19, 2023
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Five Stars All The Way Around
We had a tailor-made trip for the same price as group travel. We will use this service again.
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Sep 17, 2023
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Our guide, Zac was excellent. His knowledge of Morocco, the history, the culture and the local people and areas could not have been better
Thank you Zac and Hamid. Chris Powell and Keith Johnson
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Sep 17, 2023
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Easy to use platform, have used it 3 times and every holiday has been great!
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Sep 14, 2023
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Thank goodness I found TravelLocal
I particularly liked that our travel agent Kasia kept in touch with us thoughout the trip, to insure everything was going smoothly!
I can't think of much you could do better, my wife and I had a fantastic experience
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Sep 7, 2023
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Annelies and TravelLocal will make your trip to Peru unforgettable!
Annelies was wonderful to work with during the entire process, from my initial inquiry to the completion of my trip to Peru. She was patient with all of my questions and I even had the pleasure of meeting her while I was there - it was so wonderful to put a face to all of the emails and WhatsApp messages we exchanged. The tour guides she arranged for me were absolutely incredible (huge kudos to Carolina in Lima and Maria in Cusco!) My trip to Peru was my first solo international trip so I had a few reservations but Annelies and her team made me feel extremely comfortable and safe. I can't pay Maria enough compliments and her vast knowledge was unmatched. The locals were very friendly and there was never a moment that I felt unsafe. I highly recommend a trip to the wonderful country of Peru!
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Sep 5, 2023
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AMAZING CROATIA!!!
To say that our Croatian experience with Travel Local has been a fabulous trip, is denying them of so many other special ways in which to describe what this holiday has meant to my wife and I.
We loved this country so much & what has truly enhanced this experience in so many ways, starts with the way Monika & Antonia have listened to what our preferences have been and designed the vacation perfectly!! They were both at our disposal to all hours, regardless of world time. All of these experiences cannot be converted to money, as the experiences we will remember for the rest of our lives, will far outweigh the money we spent.
The crew on tour carried on this tradition of such exceptional service and there were a few that definitely require a special thank you:
- Duye, our driver for the first 5 days of our adventure. Every day with Duye was an absolute joy, as his positive personality and infectious nature made each day pleasurable. Duye provided both a thorough overview of the places on each days agenda, as well as provided us with amazing additions to the schedule when time permitted. Duye is the perfect example of what exceptional service is all about. Our eternal gratitude goes to you Duye!! :)
- Petra (our guide at the Plitvice Lakes). A person that really delivers a personality of caring, nurturing and explaining the indepth & interesting knowledge of her environment. Petra shows passion beyond that is normal & she treated us with an wonderful overview of her local knowledge that truly kept us captivated.
- Ivana (our Split guide) - again the passion and ability to take us on the journey of history within this location, sincerely amazed us from start to finish & she has the most wonderful, positive demeanour that set the highest of standards and Ivana treated us with the greatest respect when we also had questions or special requests.
- Toni (our water pilot in Hvar) - warm, gentle, and geniune personality who provided us with the options of the day, & was truly happy for us to chose. Given that we missed the Blue Caves, due to over crowded lines, our decision not to visit these caves gave Toni the opportunity to be versatile and the additional attractions were perfectly suitable to us. Thank Toni very much for creating that special day.
Everyone else, including the hotel staff at the hotels chosen for our accommodation, have also contributed to the most memorable time for us in Croatia.
We are eternally grateful to the entire Travel Local team in Croatia, THANK YOU ALL….so much!! :)
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Sep 4, 2023
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Travellocal was an experience between going with an organized group tour and doing the entire trip on your own. A travel advisor helped to create a holiday plan that falls within your time, budget and places that you want to see. Our experience in Brazil was that all our tours were just organized for our family, so unlike going with a group we were not herded around but was given the space to experience the places on our own time.
As I have mentioned before, the only aspect that TravelLocal can look into is to provide the option to make payments in installments.
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Sep 1, 2023
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Travel Local is fantastic!
Travel Local is a great agency!
They made booking a breeze and truly listened to our needs, while providing recommendations. We had a "situation" along the way and they were there to fix it and even provided compensation. Overall fantastic service and experience.
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Aug 28, 2023
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What we liked particularly was the location of hotels, the quality of tour guides, and the competence of transport drivers
What we liked particularly was the location of hotels which were selected for us and the competence of the tour guides and transport drivers which were provided to us. Your "weak spot" was specifying the locations for meeting with the tour guides or tour companies. The specification of meeting points definitely needs improvement. We almost one entire day-tour because of the confusion about where/when the tour would start.
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Aug 27, 2023
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When it comes to tour guides Yassir and Tarik made such a deep impression on my family. We lives the community of people that surrounded us with knowledge and wisdom. This was a special journey and I am forever thankful to all who made our pilgrimage a success.
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Aug 16, 2023
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A trustworthy place for travelers worldwide. It has a guarantee which makes us feel safe and comfortable.
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Aug 9, 2023
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Recommended
Very well organised trip, lovely hotels in wonderful locations. Enthusiastic, fun, friendly and knowledgeable guides.
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