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cookinglife.eu
Reviews:

601 reviews in the last 12 months3,368 total reviews  

4.19
Good

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Certified since: May 25, 2020
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cookinglife.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Oct 29, 2023
 Verified review

Prompt service

Promptness of delivery
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Answer by cookinglife.eu
Oct 30, 2023
Good evening, Thank you for your review. Great to hear that you are positive about the service of Cookinglife. Enjoy all your received items.
Oct 27, 2023
 Verified review
All deliveries were on time
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Answer by cookinglife.eu
Oct 27, 2023
Dear Yashwant, Thank you for your feedback. We are delighted to hear that you are happy our prompt delivery. We wish you a great weekend with your new beer glasses!🍻️ Kind regards, Team Cookinglife
Oct 27, 2023
 Verified review
Haven’t received my products and the customer service doesn’t respond to my emails.
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Answer by cookinglife.eu
Oct 27, 2023
Dear Raquel, Thank you for your review. We"re sorry to hear that you haven"t received your order yet! Unfortunately, one item from your order was out of stock, which meant that your order had not yet been shipped. I have now initiated a partial delivery for you and sent an email with the expected delivery date of the out-of-stock item. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
AZ
Oct 25, 2023
 Verified review
Very good products, fast delivery.
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Answer by cookinglife.eu
Oct 27, 2023
Dear Alex, Thank you for your positive review! We are pleased to hear that you had a pleasant experience with our webshop. We wish you lots of fun cooking with your new pans!🍳️ Kind regards, Team Cookinglife
Oct 25, 2023
 Verified review
Always great offers on great quality wine glasses Easy to nagivate website
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Answer by cookinglife.eu
Oct 25, 2023
Dear Eileen, Thank you so much for your kind words! It"s great to hear that you enjoy our selection of wine glasses and find our website easy to navigate. Enjoy your red wine glasses! Kind regards, Team Cookinglife
Oct 23, 2023
 Verified review
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Answer by cookinglife.eu
Oct 24, 2023
Dear Herminio Veiga, Thank you for your positive review. Great to hear that you had a positive experience at Cookinglife. We wish you lots of (drinking) pleasure with the beer glasses! Kind regards, Team Cookinglife
Oct 22, 2023
 Verified review
Haven’t received my shipment yet.
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Answer by cookinglife.eu
Oct 24, 2023
Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife
Oct 22, 2023
 Verified review
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Answer by cookinglife.eu
Oct 24, 2023
Dear Gmcgnn. Great to hear that you are happy with your order! We hope you enjoy your new kitchen appliances :) Kind regards, Team Cookinglife
Oct 19, 2023
 Verified review
I ordered 6 Erdinger Beer glasses with Cooking Life , I was a little worried, that the glasses would arrive damaged,…. I need not have worried, the glasses were well packaged, and well marked Fragile … I am very happy with my purchase, and look forward to more deliveries from Cooking Life
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Answer by cookinglife.eu
Oct 28, 2023
Dear Donald, Thank you for your positive review. We are pleased to hear that you are satisfied with the packaging of your order. Our employees in the warehouse pack the packages every day with the greatest care, so it is good to hear that you received them in good order. We hope you can now enjoy your beer even more with these beautiful Erdinger glasses! See you soon in our shop! We have many more beautiful things in store for you. Kind regards, Team Cookinglife
Oct 19, 2023
 Verified review
Nice heavy solid knifes
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Answer by cookinglife.eu
Oct 28, 2023
Dear Lee, Thank you for your positive review! We are delighted to hear that you are happy with your purchase. Have fun cooking with your new steak knives :) We hope you come back to check out our collection again soon! Kind regards, Team Cookinglife
Oct 19, 2023
 Verified review
Item didn’t arrive yet
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Answer by cookinglife.eu
Oct 20, 2023
Dear Hugh, Thank you for your feedback. We are sorry to hear that you have been waiting a long time for your order, we apologise for this! However, I see in our system that your order will be delivered today. So you can get the weekend started off right with your new beer glasses! Enjoy your purchase 🙂  Kind regards, Team Cookinglife
Oct 18, 2023
 Verified review
Ordered pasta dishes and told not in stock after I had paid for them. Heard nothing since
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Answer by cookinglife.eu
Oct 20, 2023
Dear Gary, Thank you for your review. We are sorry to hear that you have not yet received your order. We apologise for the delay. However, I see in our system that your order will be delivered today! So you can still enjoy delicious pasta this weekend with your new pasta plates🍝️! Kind regards, Team Cookinglife
Oct 17, 2023
 Verified review
Quick delivery, excellent products
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Answer by cookinglife.eu
Oct 17, 2023
Dear Dan Sarbu, Thank you for your review. We hope you enjoy your items. Have a nice day! Regards, Marylene
Oct 16, 2023
 Verified review

Scam Company

They are an absolute scam not deserve even one star or my time to rate them
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Answer by cookinglife.eu
Oct 17, 2023
Dear Hannah, Thank you for your review. It"s unfortunate that you are not satisfied with our service. We see that part of your order is out of stock. We have informed you about this via e-mail. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Oct 16, 2023
 Verified review

Scam Company

They are an absolute scam not deserve even one star or my time to rate them
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Answer by cookinglife.eu
Oct 28, 2023
Dear Hannah, We are very sorry to hear that you are not satisfied with our service! We understand that you have had problems with your recent purchases from Cookinglife. We would like to let you know that we have recently made significant improvements to our systems and processes to improve the quality of our service. At the same time, we have moved to a new warehouse and office. This should not excuse your problems of course, but I would like to mention it nevertheless. I see you have since been in contact with one of our colleagues and your problem has been solved. We have sent you an email with further information about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Oct 16, 2023
 Verified review
Order did not arrive yet! It was not even dispatched!!
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Answer by cookinglife.eu
Oct 17, 2023
Dear Jacqueline, Thank you for your message. We see that your order was returned on 12 October. We have resent the shipment to you via PostNL. You are expected to receive your order within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Oct 16, 2023
 Verified review
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Answer by cookinglife.eu
Oct 16, 2023
Good afternoon Joao, Thank you for your review! Great to hear that you are satisfied with Cookinglife. Enjoy your order! Kind regards, Team Cookinglife
Oct 15, 2023
 Verified review
Great prices and excellent selection. Also the despatch team know how to pack parcels correctly. Highly recommended.
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Answer by cookinglife.eu
Oct 16, 2023
Good afternoon Andrew, Thank you for your review. Glad to hear you are happy with the service, we always try to pack all packages as well as possible. Enjoy your beer glasses! Kind regards, Team Cookinglife
Oct 15, 2023
 Verified review
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Answer by cookinglife.eu
Oct 16, 2023
Goedemiddag Louis, Bedankt voor je review. Fijn om te horen dat je tevreden bent over de service. Veel plezier met je deegschraper! Met vriendelijke groet, Team Cookinglife
Oct 13, 2023
 Verified review
I love their product line I love the speed of delivery and love the range of products to choose from...
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Answer by cookinglife.eu
Oct 28, 2023
Dear Sean, Thank you for your positive review! We are delighted to hear that you are happy with the quick delivery and our products. Have fun with your purchase :) We hope you come back to check out our collection again soon! Kind regards, Team Cookinglife