cookinglife.euReviews:
600 reviews in the last 12 months3,366 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Oct 12, 2023
Verified review
My order was never delivered. I attempted to contact the company 3 times over several weeks and all I received back were automated responses. Extremely poor customer service. I will not do business with Cookinglife again.
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Answer by cookinglife.eu
Oct 12, 2023
Dear customer, We are sorry to hear that you have not received your parcel. Our apologies for this! I see in the system that your package is indeed on notified as since 18/09, but has not been delivered. Unfortunately, it is not clear to us what the reason for this is. I have now initiated a refund and have sent you an e-mail with more information about this. Apologies again for the inconvenience! Kind regards, Team Cookinglife
Oct 10, 2023
Verified review
Competitive price and efficient delivery
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Answer by cookinglife.eu
Oct 11, 2023
Dear Frank Dlicata, Thank you for your positive review! Great to hear that you are satisfied with the products and delivery. We hope you enjoy your order! Kind regards, Team Cookinglife
Oct 9, 2023
Verified review
in 3 weeks order is not sent out and no answer from customer care. total order 769,6€
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Answer by cookinglife.eu
Oct 9, 2023
Best Allan, Thank you for your review. Sorry to hear you haven"t received your order yet. We have just sent you an email to inform you about your order. We look forward to hearing from you :) Kind regards, Team Cookinglife
Oct 9, 2023
Verified review
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Answer by cookinglife.eu
Oct 9, 2023
Beste Aureliador, Bedankt voor je positieve review. Fijn om te horen dat je tevreden bent over je bestelling! We wensen je veel plezier met je ontvangen producten. Met vriendelijke groet, Team Cookinglife
Oct 6, 2023
Verified review
Be better att helping and returning payment if we don't get our order.
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Answer by cookinglife.eu
Oct 25, 2023
Dear Carol Jakobsson,
Thank you for your review.
Annoyed to hear that you did not receive the shipment, we apologize for this!
Meanwhile you have been informed about the new delivery of your order.
Our apologies for the inconvenience!
With kind regards,
Team Cookinglife
Oct 5, 2023
Verified review
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Answer by cookinglife.eu
Oct 6, 2023
Dear Customer, Thank you for the positive review. We are pleased to hear that you are satisfied with our service. We hope you enjoy your purchase! With kind regards, Team Cookinglife
Oct 5, 2023
Verified review
Ordered item for 50th birthday which was not delivered. One star only for timely refund.
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Answer by cookinglife.eu
Oct 5, 2023
Dear customer, We are sorry to hear that you did not receive your order on time. Our apologies for this! Unfortunately, your order was out of stock and it was not possible for us to deliver on time. We hope you had a happy birthday despite this inconvenience! Kind regards, Team Cookinglife
Oct 4, 2023
Verified review
Great service
Great service
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Answer by cookinglife.eu
Oct 4, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Oct 2, 2023
Verified review
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Answer by cookinglife.eu
Oct 2, 2023
Dear, Thank you for your review. In our system we see that unfortunately your order was delayed by our shipping partner. Unfortunately we have no influence on this. Our apologies for the inconvenience! Fortunately, your order was delivered today! We want to wish you lots of fun with the items you ordered :) With kind regards, Team Cookinglife
Oct 1, 2023
Verified review
quick delivery and broad range of items
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Answer by cookinglife.eu
Oct 2, 2023
Dear, Thank you for your positive review! Glad to hear that you are satisfied with the delivery and our selection :) We hope you enjoy your order! With kind regards, Team Cookinglife
Sep 30, 2023
Verified review
I ordered 6 gin gkasses and 2 were broken on delivery and no feedback
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Answer by cookinglife.eu
Oct 2, 2023
Dear, Thank you for your review. Sorry to hear that your order was delivered with damage! Our sincere apologies for the inconvenience. We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife
Sep 30, 2023
Verified review
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Answer by cookinglife.eu
Oct 2, 2023
Beste, Bedankt voor je positieve review! Fijn om te horen dat je tevreden bent :) We wensen je veel plezier met je bestelling! Met vriendelijke groet, Team Cookinglife
Sep 30, 2023
Verified review
as good as expected
perfect description of the device and rapid delivery.
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Answer by cookinglife.eu
Sep 30, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 29, 2023
Verified review
New Alessi I’ll Conico kettle
Lower prices.
Very fast delivery.
Keep doing excellent job!
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Answer by cookinglife.eu
Sep 29, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 28, 2023
Verified review
Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others
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Answer by cookinglife.eu
Sep 29, 2023
Dear customer, How sorry to hear that you received your order with damage. We pack your package with the utmost care, yet unfortunately it can happen that you received a damaged item. I have initiated a refund for you. You have received an email about this. Again apologies for the inconvenience. With kind regards, Team Cookinglife
Sep 28, 2023
Verified review
Very fast delivery,excellent range of products
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Answer by cookinglife.eu
Sep 29, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 27, 2023
Verified review
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Answer by cookinglife.eu
Sep 27, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 27, 2023
Verified review
Site easy to use and fast delivery. Didn’t answer the mail I wrote at the same that I made the order, nor take it in account to change order.
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Answer by cookinglife.eu
Sep 27, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Sep 26, 2023
Verified review
Fast, well packing delivery.
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Answer by cookinglife.eu
Sep 27, 2023
Good afternoon, Thank you for your review. Glad to hear that the order was delivered quickly and everything was well received. We hope you enjoy your order. With kind regards, Team Cookinglife
Sep 26, 2023
Verified review
Very good price. Prompt delivery to Denmark.
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Answer by cookinglife.eu
Sep 26, 2023
Dear, Thank you for your positive review! Great to hear that you are satisfied with our service :) We hope you enjoy your received products! Kind regards, Team Cookinglife