cookinglife.euReviews:
640 reviews in the last 12 months3,421 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
Jun 27, 2023
Verified review
Absolutely appalling customer service!!
Dear Philip,
We have received your message. We are very busy, we will do our best to send you a response within 7 business days.
We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems.
We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order.
Should you wish to add to your request, please reply to this e-mail.
If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster.
If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there.
Kind regards,
Translated with www.DeepL.com/Translator (free version)
Kind regards,
The Cookinglife team
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Reviews for cookinglife.eu
Nov 22, 2023
Verified review
Positive experience on every occasion
I have used Cookinglife multiple times, positive experience on every occasion. Great communication, fast dispatch and delivery, to the UK, great packaging also. Very competitive priced products, exceptional value shipping. Would certainly use this company in the future.
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Answer by cookinglife.eu
Nov 23, 2023
Dear Paul, We are delighted with your kind words! It is always nice to know that our customers are satisfied with our service, We are especially happy to hear that you appreciate our competitive prices and fast delivery. We do our best to get your cooking supplies to you as soon as possible! Kind regards, Team Cookinglife
Nov 20, 2023
Verified review
Arrived very quick, excellent communication and quality product.
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Answer by cookinglife.eu
Nov 21, 2023
Dear Cinzia, That"s great to hear! We"re thrilled that your order arrived quickly and that you are happy with the quality of the product. We always strive to offer the best possible communication to our customers, so your feedback is truly appreciated. Enjoy your new product. Happy cooking! 🍳
Nov 19, 2023
Verified review
Very hapoy about the order that went through very fast. On the delivery day I was home all day but they didn’t find our address….??
So I chose another delivery point and picked it up there.
Beautiful Belgian Fritel waffle maker!
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Answer by cookinglife.eu
Nov 20, 2023
Dear Nadet, Thank you for your positive review! How nice to hear that you are happy with the quick processing of your order and the beautiful Belgian Fritel waffle iron! Our sincere apologies for the inconvenience around the delivery. We are sorry that the delivery address was not found, but we are glad you were able to pick up the package at the other pick-up point. We hope you will bake delicious waffles and enjoy them to the full! If you have any further questions or if we can help with anything, please feel free to let us know. Kind regards, Team Cookinglife
Nov 16, 2023
Verified review
1 item was not delivered. Nobody answers the emails. Very poor service.
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Answer by cookinglife.eu
Nov 17, 2023
Dear Jevgenija, How sorry to hear that you are not satisfied with our service. We understand the frustration of a missing item and the lack of response to your emails. We sincerely apologise for this inconvenience. You have just received an email through which we intend to address this issue immediately and provide an appropriate solution. We appreciate your patience and understanding as we resolve this for you :) Kind regards, Team Cookinglife
Nov 13, 2023
Verified review
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Answer by cookinglife.eu
Nov 14, 2023
Dear Patricia, It"s great to see your 5-star review! We love to hear that you are satisfied with our service. Enjoy your day and keep cooking! Kind regards, Team Cookinglife
Nov 12, 2023
Verified review
Good products and great service!
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Answer by cookinglife.eu
Nov 13, 2023
Dear Julie,
Thank you for sharing your positive experience with Cookinglife!
Great to hear that you are satisfied with the quality of our products and our service.
We hope your new Mepal items will make your kitchen practice even more practical and fun. Enjoy them!
We hope to welcome you back to our webshop soon :)
Kind regards,
Team Cookinglife
Nov 11, 2023
Verified review
Great prices and fast reliable delivery
Many thanks, great value.
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Answer by cookinglife.eu
Nov 13, 2023
Dear Sean,
Thank you for sharing your positive experience with Cookinglife!
Great to hear that you are happy with our prices and fast delivery.
Enjoy your new scented burner refill! Let those lovely scents float around. Enjoy!
See you soon in our webshop. We have many more beautiful things in store for you :)
Kind regards,
Team Cookinglife
Nov 9, 2023
Verified review
Have a client service that works!
Very very poor response
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Answer by cookinglife.eu
Nov 9, 2023
Dear Jacqueline, Thank you for your review. We are sorry to hear that you were unable to reach us. Our apologies for this! We have now sent you an email to come to a solution with you. Once again we apologize for the inconvenience. Kind regards, Team Cookinglife
Nov 7, 2023
Verified review
I was sent the wrong items. I complained and was ignored.
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Answer by cookinglife.eu
Nov 8, 2023
Dear Mark, Thank you for your review. Sorry to hear that! We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife
Nov 7, 2023
Verified review
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Answer by cookinglife.eu
Nov 8, 2023
Lieber Andrew, vielen Dank für Ihre positive Bewertung! Wir hoffen, dass Ihnen Ihre neue Wokpfanne gefällt. Viel Spaß damit! Mit freundlichen Grüßen, Team Cookinglife
Nov 6, 2023
Verified review
Poor customer service
Advertise items as sold out before you take customers money and refund immediately. Answer emails in English not just Dutch.
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Answer by cookinglife.eu
Nov 7, 2023
Dear Janny James, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have just sent you an email regarding the status of your order. Kind regards, Team Cookinglife
Nov 1, 2023
Verified review
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Answer by cookinglife.eu
Nov 2, 2023
Beste Elsa, We zijn dankbaar voor je positieve feedback. Bedankt dat je de tijd hebt genomen om dit te delen! Fijn om te horen dat je tevreden bent met jouw aankoop. Veel plezier toegewenst met jouw nieuwe karaf en laat het je drankje nog specialer maken! We hopen je snel weer te verwelkomen in onze webshop :) Met vriendelijke groet, Team Cookinglife
Nov 1, 2023
Verified review
Good qualities, cups so cute, well communication , quick dispatch and delivery.
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Answer by cookinglife.eu
Nov 1, 2023
Dear customer, We"re thrilled to hear that you"re happy with your purchase and our service! It"s great to know that you"re enjoying your cute cups and that our communication and delivery speed met your expectations. If you have any other questions or need further assistance, don"t hesitate to let us know. Enjoy your cups! Best regards, Cookinglife team
Oct 29, 2023
Verified review
Prompt service
Promptness of delivery
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Answer by cookinglife.eu
Oct 30, 2023
Good evening, Thank you for your review. Great to hear that you are positive about the service of Cookinglife. Enjoy all your received items.
Oct 27, 2023
Verified review
All deliveries were on time
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Answer by cookinglife.eu
Oct 27, 2023
Dear Yashwant, Thank you for your feedback. We are delighted to hear that you are happy our prompt delivery. We wish you a great weekend with your new beer glasses!🍻️ Kind regards, Team Cookinglife
Oct 27, 2023
Verified review
Haven’t received my products and the customer service doesn’t respond to my emails.
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Answer by cookinglife.eu
Oct 27, 2023
Dear Raquel, Thank you for your review. We"re sorry to hear that you haven"t received your order yet! Unfortunately, one item from your order was out of stock, which meant that your order had not yet been shipped. I have now initiated a partial delivery for you and sent an email with the expected delivery date of the out-of-stock item. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
AZ
Alex Z.
Cork
Oct 25, 2023
Verified review
Very good products, fast delivery.
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Answer by cookinglife.eu
Oct 27, 2023
Dear Alex, Thank you for your positive review! We are pleased to hear that you had a pleasant experience with our webshop. We wish you lots of fun cooking with your new pans!🍳️ Kind regards, Team Cookinglife
Oct 25, 2023
Verified review
Always great offers on great quality wine glasses
Easy to nagivate website
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Answer by cookinglife.eu
Oct 25, 2023
Dear Eileen, Thank you so much for your kind words! It"s great to hear that you enjoy our selection of wine glasses and find our website easy to navigate. Enjoy your red wine glasses! Kind regards, Team Cookinglife
Oct 23, 2023
Verified review
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Answer by cookinglife.eu
Oct 24, 2023
Dear Herminio Veiga, Thank you for your positive review. Great to hear that you had a positive experience at Cookinglife. We wish you lots of (drinking) pleasure with the beer glasses! Kind regards, Team Cookinglife
Oct 22, 2023
Verified review
Haven’t received my shipment yet.
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Answer by cookinglife.eu
Oct 24, 2023
Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife