cookinglife.euReviews:
586 reviews in the last 12 months3,346 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Aug 26, 2023
Verified review
answer the mail and send the goods in time
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Answer by cookinglife.eu
Sep 8, 2023
Dear Customer, We have sent you an email. We would like to hear from you! Kind regards, Team Cookinglife
Aug 25, 2023
Verified review
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Answer by cookinglife.eu
Sep 8, 2023
Dear customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 25, 2023
Verified review
Item still has not arrived
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Answer by cookinglife.eu
Sep 13, 2023
Dear Simon Byrne, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have sent you an email to inform you about the status of your order. We look forward to hearing from you! Kind regards, Team Cookinglife
Aug 24, 2023
Verified review
Professional, trustworthy, quick, good offers
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Answer by cookinglife.eu
Sep 5, 2023
Dear Nikflux, Thank you for your positive review! Great to hear that you are satisfied with our service. We hope you enjoy your order! Kind regards, Team Cookinglife
Aug 23, 2023
Verified review
Great delivery items perfect
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 22, 2023
Verified review
BBQ cooking mats
Thanks, I got them before and ordered more. Great for the BBQ.
Great service with a fast delivery
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 22, 2023
Verified review
good prices, wide selection and fast delivery
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 21, 2023
Verified review
Nothing received!
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Answer by cookinglife.eu
Sep 1, 2023
Dear, Thank you for your review. Unfortunate to hear that your order had not yet been delivered! Our apologies for the inconvenience. In our system I see that your order was delivered on August 23rd! We hope you enjoy your received products :) With kind regards, Team Cookinglife
Aug 20, 2023
Verified review
Very easy to order and delivery was very wuick
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 19, 2023
Verified review
Quick delivery great products
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your review. Great to hear that the order was delivered quickly and everything was well received. We hope you enjoy your order.
Aug 19, 2023
Verified review
Bought 10 dip dishes. Good service from EU. Very well packed, no breakages. Perfect size and perfect colour
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Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
Aug 18, 2023
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Aug 17, 2023
Verified review
Unresponsive
No tracking number
Asked for one but no response.
Couple of weeks since ordering
But received nothing as yet….
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Answer by cookinglife.eu
Sep 1, 2023
Dear Paul, Thank you for your review. Unfortunate to hear that your order was not delivered! Our sincere apologies for the inconvenience. We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife
Aug 15, 2023
Verified review
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Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 14, 2023
Verified review
haven't returned my money back (256.4 EUR)
Hi there!
Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken.
I would like to request the money back from
them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible.
Cheers
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We"re sorry to hear that you received your order with damage, we apologise for this! We pack your parcel with the greatest care, yet unfortunately it may happen that you have received a damaged item. We have sent you an e-mail with more information about your order. Kind regards, Team Cookinglife
Aug 14, 2023
Verified review
Speedy delivery.
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 14, 2023
Verified review
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Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 13, 2023
Verified review
Website does not fill in correct address. Support does not fix it.
I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.
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Aug 13, 2023
Verified review
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Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 11, 2023
Verified review
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Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife