cookinglife.euReviews:
583 reviews in the last 12 months3,343 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Aug 6, 2023
Verified review
YOU HAD IN STOCK WHAT I WANTED TO ORDER. YOU KEPT ME INFORMED RE. DELIVERY.WHEN THE GOODS ARRIVED,THEY WERE WELL PACKAGED AND EXACTLY WHAT I HAD ORDERED. THEY WERE ALSO A COMPETETIVE
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Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review!😄️ We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 6, 2023
Verified review
Reasonably priced & good range. Delivery takes a while though.
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Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. Apologies for the delayed delivery time, we are working hard with our team to ship orders as soon as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 5, 2023
Verified review
Good price and fast delivery.
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 5, 2023
Verified review
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Answer by cookinglife.eu
Aug 15, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 4, 2023
Verified review
I had a tracking notification yesterday to say my order had been delivered but when I got home no parcel or card. This morning I’ve had a notification from a different courier to say parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
I’ve had a notification to say my parcel has been delivered but no parcel was left. This morning I have also had a tracking notification from another courier saying my parcel is on its way. Very confusing !
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Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
very efficient
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Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 4, 2023
Verified review
Excellent service. Lots of updates. Great value. Very happy customer
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Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
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Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 2, 2023
Verified review
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Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Aug 2, 2023
Verified review
Missing items, wrong products and broken pieces. Online form did not work so had to write an email.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, We are sorry to hear that you did not receive your order in its completeness and that a part of it was also damaged. Our apologies for this! We have now re-ordered these items for you. These will be shipped from our warehouse as soon as possible. We have also sent you an e-mail about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
Took the money and delivered nothing
Ordered items costing over EUR100 on 19th June. Nothing was delivered, and no response received to numerous emails sent from me. This is the worst customer service I have ever experienced. Avoid!!
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Our sincere apologies for the delay in delivering your order! We have sent you an email in order to come to a solution with you. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Aug 2, 2023
Verified review
Easy ordering and timely dispatch goods packed well and arrived in good order
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 1, 2023
Verified review
Leffe glasses arrived on time perfectly packaged no breakages. Just as described very pleased with purchase at excellent price.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your Leffe glasses! Kind regards, Team Cookinglife
Aug 1, 2023
Verified review
Easy and Efficient. Great product range and direct from within EU.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 1, 2023
Verified review
Extremely quick delivery
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our quick delivery. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
Delivery on time and packaging with care
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Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
I received a knife set that I did not order. There was no order receipt in the package, so I am unable to return it, as I need a 7 digit number from the order receipt.
I am unable to make contact on the phone.
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, We are sorry to hear that you received an incorrect item. Our apologies for this! I have sent you a free return label. You should have received this in your email from DHL. When we have received and processed your return, we will send you the correct knife set. Sorry again for the inconvenience. Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
Good this time i had a broken glass in the past which they failed to replace
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
Verified review
All good, was notified of delivery progress.
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Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife