cookinglife.euReviews:
583 reviews in the last 12 months3,343 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Aug 1, 2023
Verified review
Leffe glasses arrived on time perfectly packaged no breakages. Just as described very pleased with purchase at excellent price.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your Leffe glasses! Kind regards, Team Cookinglife
Aug 1, 2023
Verified review
Easy and Efficient. Great product range and direct from within EU.
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Aug 1, 2023
Verified review
Extremely quick delivery
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Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our quick delivery. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
Delivery on time and packaging with care
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Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
I received a knife set that I did not order. There was no order receipt in the package, so I am unable to return it, as I need a 7 digit number from the order receipt.
I am unable to make contact on the phone.
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, We are sorry to hear that you received an incorrect item. Our apologies for this! I have sent you a free return label. You should have received this in your email from DHL. When we have received and processed your return, we will send you the correct knife set. Sorry again for the inconvenience. Kind regards, Team Cookinglife
Jul 30, 2023
Verified review
Good this time i had a broken glass in the past which they failed to replace
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Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
Verified review
All good, was notified of delivery progress.
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Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
Verified review
Fast & reliable service
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Answer by cookinglife.eu
Aug 1, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 28, 2023
Verified review
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Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
Jul 27, 2023
Verified review
Not received order yet
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your review. We apologise for not delivering your order on time! I see in the system that your order was shipped from our warehouse on 20/07 and is currently on its way to you. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 27, 2023
Verified review
Glassware delivered to the UK, very secure packaging, quick to arrive. Very reasonable product pricing, astounded by how low the shipping cost was! Very well designed website also.
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Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 25, 2023
Verified review
Have not received my item yet too slow delivery and no updates not impressed
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Answer by cookinglife.eu
Jul 28, 2023
Dear Pauline, We apologise for the late delivery of your order! We have sent you an email with more information about this. Kind regards, Team Cookinglife
Jul 25, 2023
Verified review
Customer service is almost impossible to contact. Answers come very late or not at all.
We wanted to contact top management for improving/growing business partnership and it was impossible to talk to someone.
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Jul 24, 2023
Verified review
Ease of ordering and great delivery
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Answer by cookinglife.eu
Jul 27, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 23, 2023
Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Jul 23, 2023
Verified review
Good products and value for money
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for the positive review! We are delighted to hear that you are satisfied with our products. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 23, 2023
Verified review
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 23, 2023
Verified review
Product arrived broken and have not received any details of a replacement/ request
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Answer by cookinglife.eu
Jul 25, 2023
Dear Grace, We"re sorry to hear that you received your order with damage, our apologies for this! We pack your package with the greatest care, yet unfortunately it may happen that you received a damaged item. We have now ordered a new product for you and this will be delivered as soon as possible. We apologise for the inconvenience and hope you enjoy your new product! Kind regards, Team Cookinglife
Jul 23, 2023
Verified review
Missing an item and one glass broken
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We"re sorry to hear that you received your order with damage, our apologies! We pack your package with the greatest care, yet unfortunately it may happen that you have received a damaged item. We are also sorry to hear that you did not receive an item. We have sent you an e-mail with solutions, such as a refund or a replacement product. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
Jul 23, 2023
Verified review
Absolutely shocking customer service
Placed an order on 20th of June. Didn’t receive it. Sent several email and what’s app messages and eventually got a response on 17th of July. Order had not been despatched and some items were out of stock even though I had been promised delivery in 2-3 days. Waiting on a refund.
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your review. We are sorry to hear that you had a hard time getting in touch with us. Our apologies for this! We do our best to respond on all platforms as soon as possible, however, we have not yet completely cleared the backlog caused by the transition of systems, which has prevented us from responding within the required time. We are also sorry to hear that the products you ordered were ultimately out of stock. It is unfortunately sometimes the case that it takes longer for our supplier to redeliver items to us. Our apologies for this inconvenience. Indeed, I see that your order has been cancelled and a refund initiated. We are working hard with our team to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife