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Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
I have used CookingLife on a number of occasions. While processing my order I clicked autofill for my credit card details and address as usual.
For some reason there an error that I did not spot until I reached checkout.
Only part of my address appeared and country was UK, whereas I live in the Reublic of Ireland.
When I informed customer care there was no acknowledgement and once again my full address was not listed; plus the address was presented in a different format. I was concerned that my package might not be delivered.
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Answer by cookinglife.eu
Apr 9, 2024
Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.
Apr 9, 2024
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Delivered on time and product was as expected
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Answer by cookinglife.eu
Apr 9, 2024
Dear Stuart Telford, Thank you for your lovely review! We are happy to hear that you are satisfied with our service and the product. Enjoy your purchase. If you have any further questions or if we can help you in any other way, we would love to hear from you. Kind regards, Team Cookinglife.
Apr 8, 2024
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Apr 12, 2024
Dear Catherina,
Thank you for the great review! We are delighted that you are satisfied with our service. Should you need anything else or have any questions in the future, please feel free to let us know. We are always ready to help. We look forward to the opportunity to serve you again. Until next time!
Kind regards
Team Cookinglife
Apr 8, 2024
Verified review
Product was as described and arrived quickly.
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Answer by cookinglife.eu
Apr 8, 2024
Dear Marie, How nice to hear that you are happy with our service and your product! Your positive feedback totally makes our day. Enjoy your purchase! If you have any further questions or comments, we would love to hear from you.
Apr 8, 2024
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Answer by cookinglife.eu
Apr 8, 2024
Beste Attila, Bedankt voor de vijfsterrenbeoordeling! Mocht u in de toekomst nog feedback hebben of iets nodig hebben, laat het ons dan gerust weten. We staan altijd voor u klaar om te helpen. Vriendelijke groeten, Team Cookinglife.
Apr 8, 2024
Verified review
Super service!!!
My parcel arrived on time,well packaged & no breakages.
My only problem was that the address was incomplete on the invoice.I did email "cookinglife" to ask them to amend the address prior to shipping but they did not reply.
Still.....very happy with the service provided by this company.
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Answer by cookinglife.eu
Apr 8, 2024
Dear Margaret, Thank you very much for your feedback and your rating of 4 stars! We apologise for the incomplete address on the invoice. We have received your e-mail and changed the correct address on the invoice and sent it to you. We appreciate your understanding and are glad you are generally satisfied with our service. If you have any further questions, please feel free to contact us. Thank you very much! Kind regards, Team Cookinglife.
Apr 7, 2024
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Apr 12, 2024
Dear Agne,
Thank you very much for your fantastic review! We are delighted to hear that you are satisfied with our service. Should you need anything else or have any questions in the future, please do not hesitate to contact us. We are always ready to help you.
Kind regards
Team Cookinglife
Apr 7, 2024
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Service was good
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Answer by cookinglife.eu
Apr 8, 2024
Dear Uun, Thank you for your lovely review! We are always happy to hear that you liked our service. If you have any questions or comments in the future, please do not hesitate to contact us. We are here to help you! Kind regards, Team Cookinglife
Apr 7, 2024
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Very fast delivery
No fuss, and fast delivery .
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Answer by cookinglife.eu
Apr 8, 2024
Dear Erik, Thank you for the 5-star review! We"re thrilled to hear that you found our delivery process straightforward and efficient. If you ever need anything else in the future, don"t hesitate to reach out. We appreciate your support! With kind regards, Team Cookinglife
Apr 6, 2024
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Good sturdy product, reasonable price.
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Apr 8, 2024
Dear John, Thank you for your lovely review! We are happy to hear that you are happy with your purchase. Have fun with it! Kind regards, Team Cookinglife.
Apr 5, 2024
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Good communications
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Answer by cookinglife.eu
Apr 5, 2024
Dear Michael, Thank you for your lovely review! We are glad you are satisfied with our communication. Enjoy your new purchase and if you have any questions, please let us know. We are always here for you! Kind regards, Team Cookinglife
Apr 4, 2024
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Apr 5, 2024
Dear Pamela, Your 5-star review makes our day! Thank you for sharing your positive experience, we hope you enjoy your new purchase. Kind regards, Team Cookinglife
Apr 4, 2024
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Apr 5, 2024
Hello Nicole, Thank you so much for your extraordinary 5 star review. We are so glad you are satisfied with your order. Have fun with it! Kind regards, Team Cookinglife
Apr 3, 2024
Verified review
As described
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Answer by cookinglife.eu
Apr 4, 2024
Dear Tom Connery, Thank you for your lovely review! We are happy to hear that everything is to your satisfaction. Enjoy your purchase. If you have any further questions or comments, we would love to hear from you. Kind regards, Team Cookinglife.
Apr 3, 2024
Verified review
the cookware i ordered was delivered in good time and was very well packaged to protect against damage. Lovely set and great price.
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Answer by cookinglife.eu
Apr 4, 2024
Dear Aaron Hayes, Thank you for your lovely review! We are happy to hear that you are happy with your new pan set. Have fun cooking! Should you have any questions or comments in the future, we would love to hear from you. Kind regards, Team Cookinglife.
Apr 3, 2024
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Fast efficient and fit in my dishwasher
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Answer by cookinglife.eu
Apr 4, 2024
Dear Nuala Redmond, Thank you for your lovely review! We are glad you are satisfied with the efficiency and convenience of the product. Enjoy your purchase! Kind regards, Team Cookinglife.
Apr 2, 2024
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Apr 4, 2024
Dear Winston Amos, Thank you for your 5-star review! We are glad you are satisfied with our services. If you have any further questions or comments, we would be happy to hear them. Kind regards, Team Cookinglife.
Apr 2, 2024
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Apr 4, 2024
Dear Mary Kenny, Thank you for your review, we hope to see your again in the future and if you have any more questions we are always at your service. Kind regards, Team Cookinglife.
Apr 2, 2024
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great company, order arrived super fast and excellent value for money!
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Answer by cookinglife.eu
Apr 2, 2024
Dear Nicola, Thank you for your lovely review! We are glad you are satisfied with our service and speed of delivery. Enjoy your purchase! Kind regards, Team Cookinglife
Apr 1, 2024
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Answer by cookinglife.eu
Apr 2, 2024
Dear Maureen Dickson, Thank you for your positive feedback! We are happy to hear that you are happy with your new Laguiole Style de Vie Cheese Slicer & Grater. Should you have any questions in the future, we would be happy to hear from you :) Kind regards, Team Cookinglife
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