cookinglife.eu

Reviews:

This is the worst service I have ever experienced shopping in the internet. Made an order on the 20th of May and I am still waiting for a delivery or refund. The customer service is a joke and the supposed “Trusted shops” guarantee is another, with their non ending "We are currently checking your case.” Total waist of time and money

I ordered a smeg coffee machine last month (16th) and still haven’t received it (5th July) It says 3-5day delivery!! I haven’t heard from them and when you try and contact them——— well that’s not easy either, email sent to them in the end 😣

Placed order, no clear communication re delivery date, plus customer service team filed to get back to various enquiries related to delivery address. No response to WhatsApp messages sent to cooking life custom service WhatsApp account.

Deliver from this firm has been very slow. Item ordered 7 days ago has only reached southern England and will probably take another two days to reach Scotland. The web address makes you think this is a UK business but they are Dutch and the warehouse is in Holland so anything comming to the UK hs to go through customs, Never again

I’ve still not received my order or had any updates on it!

July andI still have not received my order. Only emails in dutch which is stupid to an English address. I am furious

Claim items be delivered in 5 working days but never deliver on time and there is no correspondence

If I ever get the goods promised, I would be happy to rate

Ordered 23 June, delivery forecast 2-4 days. Money taken day of order. No delivery details sent, item has not yet arrived. Not recommended

Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team

What you state on website does not match with reality eg delayed items, no customer service response etc. I still do not know anything about my order as you do not reply

I didn’t get my order !

I was expecting to receive my order sooner and when I contacted Cookinglife about this I received no reply

13 items ordered - all advertised as having estimated delivery in 4-6 working days. After order placed, Cookinglife sent e-mail advising that "some" (unidentified) ordered items not in stock and I would have to await their receiving new stock from their supplier. Several weeks later situation remained the same. I phoned several times to inquire which items were available (3 out of 13) and asked that these be sent and the balance of the order rescinded.Subsequently I had to phone to request refund of my overpayment which Cookinglife did expedite. Cookinglife appears to be the only supplier of Frigoverre to eu residents. As I still need some items, on 12 June I placed a new order (524425) for 3 items advertised with estimated delivery 4-6 working days. Same outcome - Cookinglife sent e-mail claiming part or all of my order is not in stock and delivery must await their receiving new stock from their supplier. This appears to be how they run their business. If I fail to receive notice of shipment within two more weeks I will contact my bank to withhold payment for the new order until items have been received.

I still have not received my order or any response to my email enquiries

One of the six glasses I ordered was cracked on arrival, disappointing.

Just like my other order, total scam, no communication, no delivery, avoid avoid avoid

No communication, no delivery, nothing, i am waiting on my order way past the due date, i have tried every method of communication and if i didn't know any better I'd be sure this is a total scam.