cookinglife.euReviews:
583 reviews in the last 12 months3,343 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
3 days ago
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Answer by cookinglife.eu
3 days ago
Dear Michael, Thank you for your 4-star rating! If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife
4 days ago
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3 days ago
Dear Pat,
Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you!
Enjoy your purchase!
Kind regards,
Team Cookinglife
5 days ago
Verified review
One of the grows.were broken so does not slot in place.
It was not easy to track where.the item was and had to change plans thinking it was in it's way that day but it never came until 2 days after I thought it would. Besides that I am VERY happy that I can beaten my home space using this product thanks
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Answer by cookinglife.eu
4 days ago
Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife
5 days ago
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4 days ago
Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service. If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife
Apr 23, 2024
Verified review
Good job excecpt that dhl, did not have my phone number and I had to stay in the given address until they came. I did not have their number either. It would have made everything easier
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Answer by cookinglife.eu
Apr 24, 2024
Dear Ramona Rodríguez Hernández, Thank you for your feedback. We are sorry to hear that you experienced problems with the delivery of your order by DHL. We understand that this was annoying for you. Normally, your contact details should appear on the package for the delivery driver. We will definitely discuss this internally to ensure this does not happen in the future. We hope that, despite this inconvenience, you enjoy your new boards. If you have any other questions or comments, please let us know. Kind regards, Team Cookinglife
Apr 15, 2024
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Apr 15, 2024
Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.
Apr 13, 2024
Verified review
As expected
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Apr 15, 2024
Dear Aiman Elhilali, Thank you for your review! We are glad that the product met your expectations. If you have any further questions or need any assistance, don"t hesitate to reach out. Kind regards, Team Cookinglife.
Apr 9, 2024
Verified review
Some communication problems.
I have used CookingLife on a number of occasions. While processing my order I clicked autofill for my credit card details and address as usual.
For some reason there an error that I did not spot until I reached checkout.
Only part of my address appeared and country was UK, whereas I live in the Reublic of Ireland.
When I informed customer care there was no acknowledgement and once again my full address was not listed; plus the address was presented in a different format. I was concerned that my package might not be delivered.
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Answer by cookinglife.eu
Apr 9, 2024
Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.
Apr 8, 2024
Verified review
Super service!!!
My parcel arrived on time,well packaged & no breakages.
My only problem was that the address was incomplete on the invoice.I did email "cookinglife" to ask them to amend the address prior to shipping but they did not reply.
Still.....very happy with the service provided by this company.
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Answer by cookinglife.eu
Apr 8, 2024
Dear Margaret, Thank you very much for your feedback and your rating of 4 stars! We apologise for the incomplete address on the invoice. We have received your e-mail and changed the correct address on the invoice and sent it to you. We appreciate your understanding and are glad you are generally satisfied with our service. If you have any further questions, please feel free to contact us. Thank you very much! Kind regards, Team Cookinglife.
Mar 25, 2024
Verified review
I did not receive my order and have no information
I did not receive my order more than week and don't have any tracking information. Moreover I wrote a ticket and also did not get the answer. What happening??
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Answer by cookinglife.eu
Mar 26, 2024
Dear Lidia, How annoying to hear that you have not yet received any information about your order. That is certainly not the intention and I understand your frustration. We would like to help you solve your problem and therefore we have sent you an email, we would like to see your response. Kind regards, Team Cookinglife.
Mar 23, 2024
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Mar 24, 2024
Beste Elisabeth, Bedankt voor je mooie review! We zijn ontzettend blij dat je tevreden bent met onze service. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we dat graag.
Mar 20, 2024
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Mar 20, 2024
Dear Nicholas, Thank you for your lovely review! We hope you are happy with your Frying Pan Set and that you enjoy using it. If you have any questions or comments in the future, please do not hesitate to contact us. Kind regards, Team Cookinglife.
Mar 3, 2024
Verified review
Got exactly what I want at a reasonable price
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Mar 4, 2024
Dear Aglaia, Thank you for your lovely review! We are glad you found exactly what you were looking for and at a reasonable price. We hope you enjoy your purchase. Kind regards, Team Cookinglife!
Feb 26, 2024
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Feb 26, 2024
Dear Csilla, Thank you for leaving a review! We see you didn"t leave a comment. If you have any feedback for us or if there is anything we can help you with, we would love to hear from you! Kind regards, Team Cookinglife
Feb 22, 2024
Verified review
Ordered a 28cm carbon steel pan, it was bigger than the actual size. However I didn't want the hassle of exchanging it and started to use it. Very happy with the quality. Non stick!!!!
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Feb 22, 2024
Dear Sue, Thank you for your lovely review! Great to hear that you are happy with the quality, despite the pan being bigger than expected. Enjoy your pan and may many delicious dishes be prepared in it! Kind regards, Team Cookinglife
Feb 19, 2024
Verified review
Very good service, arrived promptly and we'll packaged. My only criticism is that it would be helpful to provide measurements of these dishes.
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Feb 19, 2024
Dear Ailish, Super that you are happy with our service! Thanks for the feedback about the sizes of the trays, that"s definitely something we take seriously. We always try to include as much information as possible with our products, but sometimes something can be missing.
Feb 19, 2024
Verified review
Ordered a toaster from the Irish website, it arrived with an EU plug incompatible with out sockets.
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Answer by cookinglife.eu
Feb 20, 2024
Dear Christina, Thank you for your feedback. Sorry to hear that you were expecting the order with a UK plug. We are a company from the Netherlands, a European country. We only have articles with a European plug, this is also clearly indicated with the article on our website. We understand that it is a disappointment that you cannot use the article to your satisfaction, you can return the order without any problems to the address below: Cookinglife Office & Warehouse Duinkerkenstraat 40 9723 BT Groningen We hope to have informed you sufficiently and wish you a good day. Kind regards, Team Cookinglife
Feb 18, 2024
Verified review
What you see is what you get!
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Feb 19, 2024
Dear Katherine, Thank you for your lovely review! We are glad you are satisfied with your purchase. If you have any further questions or comments, we would of course like to hear from you.
Feb 15, 2024
Verified review
I placed the order and until now I didn't receive any payment information and order arrangement.
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Feb 16, 2024
Dear Constonce, Thank you for your review. What a shame it didn"t work out, apologies for the inconvenience. According to our payment partner"s system, the payment is still open. When there is no payment, no order is placed in our own system either. Should you still wish to place the order, we kindly ask you to complete the payment. We look forward to receiving your order! Kind regards, Team Cookinglife
Feb 14, 2024
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Feb 14, 2024
Beste Vitor, Ik zie dat je een bericht hebt gestuurd, maar er is geen vraag of opmerking bijgevoegd. Kan je ons meer informatie geven over wat je precies nodig hebt? Dan kunnen we je beter helpen.