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cookinglife.eu
Reviews:

914 reviews in the last 12 months3,849 total reviews  

4.72
Excellent

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Most relevant positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CATHARINE O.
KINGS LYNN
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Most relevant negative review

Dec 11, 2023
 Verified review
1. make sure the posted customer service telephone number works. 2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Reviews for cookinglife.eu

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Aug 28, 2024
 Verified review
Great product but dissapointed with the shipping. Apparently not my whole address including my name was transferred to the local post office. Not sure whether this is an issue from your side but this never happened before. Therefore the delivery man had two failed attempts. It wasn’t a pleasant exchange with the local post office.
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Answer by cookinglife.eu
Aug 29, 2024
Dear Jennifer, Thank you for your feedback. We’re glad you’re happy with the product, but we’re sorry to hear about the issues you encountered with the shipping.  We’ve checked the label on our end, and it matches the address details provided in our system. However, we understand how frustrating it must have been to deal with the local post office. We apologize for the inconvenience and appreciate your understanding. If there’s anything else we can assist with, please don’t hesitate to contact us. Kind regards, Team Cookinglife
Aug 27, 2024
 Verified review
Everything arrived safe and sound but the packaging wasn’t very secure. Part of the tape had come loose. I also felt that it was a large parcel for 3 plates. Pleased with the plates.
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Answer by cookinglife.eu
Aug 29, 2024
Dear Elaine, Thank you for your feedback. We’re glad to hear that the plates arrived safe and sound, but we’re sorry to learn that the packaging wasn’t as secure as it should have been. Sometimes, tape can come loose during shipping, but please know that we do our best to pack everything securely to prevent any damage. We’re pleased that you’re happy with the plates and appreciate your understanding. If there’s anything else we can assist with, feel free to reach out. Best regards, Team Cookinglife
4 days ago
 Verified review
Me gusta la calidad del producto. A mejorar el tiempo de entrega y quitar el plus por pagar con paypal
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Answer by cookinglife.eu
3 days ago
Dear Eder, Thank you for your feedback! Great to hear that you like the quality of the product. We will definitely take your comment about the delivery time into account, as we are always striving to improve. As for the extra charge for paying with PayPal, that is something that is determined by PayPal itself. We always try to offer a range of payment options so you can choose what works best for you. If you have any other questions or comments, please let me know! Kind regards, Team Cookinglife
12 days ago
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Answer by cookinglife.eu
11 days ago
Dear Danny, How nice that you are so satisfied!   Enjoy your new products and we look forward to seeing you again at Cookinglife! Kind regards, Team Cookinglife
6 days ago
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2 days ago
Dear Yvonne, Thank you for the 4 stars! We're glad you're happy and wish you much enjoyment with your new purchase. If there is anything that would allow us to take your experience to a 5-star level, please feel free to let us know. Hope to see you soon at Cookinglife! Kind regards, Team Cookinglife
8 days ago
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2 days ago
Dear Patrick, Great to hear that you are satisfied! Enjoy your new products and we look forward to seeing you again at Cookinglife! Kind regards, Team Cookinglife
11 days ago
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2 days ago
Dear Ron, Great to hear that you are satisfied! Enjoy your new products and we look forward to seeing you again at Cookinglife! Kind regards, Team Cookinglife
Aug 31, 2024
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Answer by cookinglife.eu
2 days ago
Dear Jaap, Thank you very much for the 4 stars! We are happy that everything is to your satisfaction. Enjoy your purchase and until next time at Cookinglife! Kind regards, Team Cookinglife
Aug 30, 2024
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2 days ago
Dear Luisa, Thank you for your 4-star review! We are happy that everything is to your satisfaction. Enjoy your purchase and hopefully until next time at Cookinglife! Kind regards, Team Cookinglife
Aug 26, 2024
 Verified review
The suction pad is very bad, it doesn’t work at all
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Answer by cookinglife.eu
4 days ago
Dear Michael, Thank you for reporting this problem. It is of course annoying when a suction cup does not work properly. We have been in touch via email about your complaint. Here we have resolved the issue. Apologies again for the inconvenience! Kind regards, Team Cookinglife
Aug 28, 2024
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11 days ago
Dear Betty, Thank you for your feedback! We"re sorry you"re not completely satisfied. If you have any specific points that we can work on, we"d love to hear from you. We hope to serve you better at Cookinglife in the future! Kind regards, Team Cookinglife
Jul 24, 2024
 Verified review

Good delivery time, and good quality product

Small amount of damage on corner of cutting board when delivered, however this is not a problem for me.
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Answer by cookinglife.eu
Jul 25, 2024
Best Oscar, Thanks for your feedback and great to hear you"re happy despite the minor damage! We hope you enjoy your new cutting board. If we can help you in the future please let us know! Kind regards, Team Cookinglife.
Aug 16, 2024
 Verified review
Great product and efficient delivery
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Answer by cookinglife.eu
Aug 19, 2024
Best Philippa, Thank you for your feedback! We"re delighted that you"re happy with your Eva Solo Fridge Karaf and the efficient delivery.  We hope to serve you again soon! Best regards, Team Cookinglife
Aug 14, 2024
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Answer by cookinglife.eu
Aug 19, 2024
Hi Daniel O'Donovan, Thank you for your 4-star review! We're glad to hear that you're pleased with the BK Black Steel Frying Pan and the Cosy & Trendy Paring Knives. If you have any suggestions or need further assistance, please feel free to reach out. Best regards, The Cookinglife Team
Aug 12, 2024
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Aug 19, 2024
Dear Graham Ripley, Thank you for your feedback and the 4-star rating! We’re glad to hear that you’re satisfied with the Chef & Sommelier Champagne Glasses. If you have any suggestions on how we could make your experience even better or if you need any further assistance, please let us know. Best regards, Team Cookinglife
Aug 11, 2024
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Aug 19, 2024
Dear Proinsias Ó Tuama, Thank you for your feedback! We're glad to hear that you're satisfied with the Le Creuset Signature Dutch Oven and the Vacu Vin Corkscrew. If there's anything we can do to improve your experience or if you have any further questions, please let us know. Best regards, Team Cookinglife
Aug 9, 2024
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Aug 9, 2024
Dear Carlos Ferreira, Thank you for your five-star review! We’re thrilled to hear that you’re happy with the Cookinglife cast iron poffertjes pan. We hope it brings a lot of joy to your cooking. If you have any further questions or need assistance, don’t hesitate to reach out! Best regards, Team Cookinglife
Aug 4, 2024
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Aug 8, 2024
Dear Ramya, Thank you for your 4-star review! Enjoy your new products and we hope to see you at Cookinglife again soon! Kind regards, Team Cookinglife
Jul 27, 2024
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Jul 29, 2024
Dear Ülle, Thank you for the excellent rating! We’re delighted to hear that you’re pleased. Your satisfaction is our priority. If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again! Best regards, Team Cookinglife
Jul 25, 2024
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Jul 26, 2024
Dear Areeya, Thank you for the 5 stars! We are glad you are satisfied. If there is anything that would allow us to take your experience to a 5-star level, please feel free to let us know. Kind regards, Team Cookinglife