cookinglife.eu

Reviews:

Dear Michael, Thank you for reporting this problem. It is of course annoying when a suction cup does not work properly. We have been in touch via email about your complaint. Here we have resolved the issue. Apologies again for the inconvenience! Kind regards, Team Cookinglife

Dear Betty, Thank you for your feedback! We"re sorry you"re not completely satisfied. If you have any specific points that we can work on, we"d love to hear from you. We hope to serve you better at Cookinglife in the future! Kind regards, Team Cookinglife

Dear Rick, We"re really sorry to hear about your experiences. We assure you, we"re here to resolve your issues. Concerning the phone number, we are available at +31 (0)88 145 14 99. If you had trouble with this number, could you please let us know so we can look into it? Regarding your emails, we"re on it. We"ve recently switched to a new customer service system to make sure all customer emails are addressed in a timely and efficient manner. However, we"re currently dealing with a backlog, but we"re working hard to respond to all queries as quickly as possible. We understand the importance of keeping you updated, and we"re truly sorry if there has been a delay in our response. We aim to keep our customers informed at all times, and we"ll strive to improve on this. If you have any specific concerns or queries about your order, do let us know. We"re here to help. Kind regards, Team Cookinglife

Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife

Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife

Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.

Dear Heidi, Thank you for your message. We apologise for the delay surrounding the shipment of your order. We see in our system that a system error occurred. The shipment was re-registered on 12 October. Fortunately, the shipment is on its way to you and you are expected to receive it within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!

Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife

Liebe Stéphanie, Wir entschuldigen uns aufrichtig für die Schwierigkeiten, die Sie mit Ihrer Bestellung hatten. Wir verstehen, dass es enttäuschend ist, dass Sie nicht alle Artikel erhalten haben und dass der Artikel, den Sie erhalten haben, nicht Ihren Erwartungen entsprochen hat. Wir würden dies gerne für Sie klären. Um Ihnen so schnell wie möglich zu helfen, möchten wir Sie bitten, das Problem über unser Returnless-System unter https://cookinglife.returnless.com/nl zu melden und dabei Ihre Bestelldaten und eine Beschreibung der fehlenden und/oder falsch gelieferten Artikel anzugeben. Auf diese Weise können wir umgehend Schritte zur Behebung des Problems einleiten. Wir bedauern, dass die Lieferung nicht einwandfrei war und dass Sie erst nach Ihrer Beschwerde über das fehlende Paket weitere Informationen erhalten haben. Dies ist nicht der von uns angestrebte Service und wir danken Ihnen für Ihre Geduld und Ihr Verständnis in dieser Situation. Wir entschuldigen uns noch einmal aufrichtig für diese enttäuschende Erfahrung. Wir werden alles in unserer Macht Stehende tun, um die Angelegenheit zu bereinigen, und hoffen, Ihr Vertrauen wiederherstellen zu können. Mit freundlichen Grüßen, Team Cookinglife

Dear Jackie Mac Namara, Annoyed to hear that you have not received the shipment while the track and trace code indicates that the shipment has been delivered. Our apologies for this! We have informed you by email about the investigation we have initiated. We look forward to hearing from you! Kind regards, Team Cookinglife

Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife

Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife

Dear customer, We are sorry to hear that you have not received your parcel. Our apologies for this! I see in the system that your package is indeed on notified as since 18/09, but has not been delivered. Unfortunately, it is not clear to us what the reason for this is. I have now initiated a refund and have sent you an e-mail with more information about this.                Apologies again for the inconvenience! Kind regards, Team Cookinglife

Dear, Thank you for your review. Unfortunate to hear that your order was delivered with damage! Our apologies for the inconvenience. Unfortunately because we recently switched to a new system we have experienced unwanted delays in all processes around order processing. Because of this we were unfortunately not able to respond within the required time, our apologies! We have already initiated a refund, we have sent you a message with more information. With kind regards, Team Cookinglife

Dear Simonas, Our sincere apologies for the inconvenience caused by the fact that one of the items from your order was out of stock. We fully understand that the lack of an update and no refund after a few weeks is very frustrating. Unfortunately, due to the huge rush, we were unable to respond in a timely manner, which is definitely not up to our standard. We would like to let you know that we have cancelled the out of stock part of your order and sent a confirmation email about this. We are sorry that this was not adequately communicated earlier. We take feedback seriously and strive to improve our service to avoid situations like this in the future. If there are any further questions about the cancellation or if we can be of service in any other way, please contact us. We are here to help and would like to create a positive experience for you. Kind regards, Team Cookinglife

Dear Lidia, How annoying to hear that you have not yet received any information about your order. That is certainly not the intention and I understand your frustration. We would like to help you solve your problem and therefore we have sent you an email, we would like to see your response. Kind regards, Team Cookinglife.

Dear customer, How sorry to hear that you received your order with damage. We pack your package with the utmost care, yet unfortunately it can happen that you received a damaged item. I have initiated a refund for you. You have received an email about this. Again apologies for the inconvenience. With kind regards, Team Cookinglife

Good afternoon, Thank you for your review. My apologies for the bad experience. We ship packages very quickly from our warehouse so that it reaches the customer as soon as possible. In some cases we are too late to cancel the order because it has already been shipped. You can always return the order! Kind regards, Team Cookinglife

Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife

Dear Nathalie, Thank you for your review. We are annoyed that your order was delivered with damage, according to our system we have refunded the items with damage. We wish you another great day! Kind regards, Team Cookinglife