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Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
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Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
cookinglife.eu customer
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
cookinglife.eu customer
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Dec 3, 2022
Verified review
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
cookinglife.eu customer
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Feb 7, 2023
Verified review
I havent received my tin yet .
I email u my address as you have united kingdom instead of Ireland , you didnt respond.
Answer by cookinglife.eu
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
cookinglife.eu customer
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Oct 16, 2022
Verified review
They did bot put a FRAGILE sticker on my package so I got one of my glases broken.
I'm very upset and disapointed !
Answer by cookinglife.eu
Oct 20, 2022
Very sorry to hear that your order arrived damaged. Please do not hesitate to contact us at info@cookinglife.eu to help resolve this matter.
cookinglife.eu customer
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May 22, 2023
Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
cookinglife.eu customer
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Jan 29, 2023
Verified review
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
cookinglife.eu customer
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Dec 10, 2022
Verified review
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
cookinglife.eu customer
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Apr 9, 2023
Verified review
I have emailed them twice about an order & they have not come back to me
cookinglife.eu customer
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Mar 30, 2023
Verified review
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
cookinglife.eu customer
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Nov 26, 2022
Verified review
Missing items in my order, slow to respond to queries
Answer by cookinglife.eu
Dec 2, 2022
Sorry to hear that you have not been able to reach us! During this busy holiday season, it is best to contact us directly by phone for the most urgent matters.
cookinglife.eu customer
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Apr 20, 2023
Verified review
I haven’t gotten my order yet
cookinglife.eu customer
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Mar 30, 2023
Verified review
Ask me when I’ve received it!
cookinglife.eu customer
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Mar 24, 2023
Verified review
Communication with customers
Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
cookinglife.eu customer
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Sep 3, 2023
Verified review
The order received incomplete!
The order #531478 from 22/08/2023 received incomplete!
I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro.
Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer.
Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.
Answer by cookinglife.eu
Sep 4, 2023
Good afternoon, Thank you for your review. I apologize that we haven"t given you a response yet. When I look at your order I see that we do not have all items in stock. That"s why we sent you all the items we have in stock so you can already enjoy them! I have personally sent you another email with all the information about your order. With kind regards, Team Cookinglife
cookinglife.eu customer
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Mar 25, 2023
Verified review
I order a small frying pan from the picture that was shown with a omelette and 4 slices of tomatoes on it, l presumed that was what l was getting it was 10cm nit 10inchs. I have posted it back exactly how l received it so now l wait for my refund.
Kindest regards Bernie
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed by the product.
On the product page, we provide measurements of all products in cm. Sometimes, the size in inches is also available.
cookinglife.eu customer
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Jan 10, 2023
Verified review
Time from order to delivery is too long - Even for EU -Still waiting for my delivery after 8 days.
Price stated in Euro is far different in GBP. I understand conversion rates change, but too much of a diiference.
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that your delivery was delayed.
cookinglife.eu customer
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Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
cookinglife.eu customer
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Dec 5, 2022
Verified review
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
Answer by cookinglife.eu
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
cookinglife.eu customer
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Apr 18, 2023
Verified review
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
cookinglife.eu customer
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Jan 17, 2023
Verified review
Trying to return defective product but proving very difficult as one has to wait to be approved !!!
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that there has been a delay in the processing of your return.
cookinglife.eu customer
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Dec 30, 2022
Verified review
terrible customer support, packaging, and does not respect its shipping and delivery quotes