cookinglife.euReviews:
547 reviews in the last 12 months3,299 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jun 13, 2023
Verified review
Order Undelivered
Please let me know when you will deliver my order, i have been waiting 3 weeks
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
I see in the system that your order was delivered yesterday (29/06).
Apologies for the delay. We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 8, 2023
Verified review
Not yet delivered!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to clear the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Don‘t state delivery times on your website you can‘t keep
I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that the item of your order was out of stock. It has been delivered back to us by the supplier.
The item is now being entered into the warehouse, packed and dispatched.
So the package is coming your way!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Failed to deliver my order and have not responded to all communications via email, telephone calls and WhatsUp. Absolutely horrible experience and non existent terrible customer service!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to clear the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We are sorry to hear that your order was not shipped on time.
We recently switched to a different system, which has caused a backlog in our order processing.
We are working hard with our team to avoid this next time.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 6, 2023
Verified review
Man ar iespējas atrāk vajag saņemt savu pasūtījumu, bet Jūs neatbildat uz vēstulem un sms whatsappa
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We apologise for the delay in your order.
I see that you have now received your order and have been in contact with a colleague of ours.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 4, 2023
Verified review
Report review
Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 2, 2023
Verified review
partially damaged delivery
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to eliminate the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
JC
José C.
V. N. GAIA
Jun 2, 2023
Verified review
good service
Like the way the things are treated and the big choice of products
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our service and product range.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jun 2, 2023
Verified review
I was impressed with the quick delivery and the very efficient updates on the delivery status. I loved the products.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our delivery time and our products.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
May 31, 2023
Verified review
Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply
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May 30, 2023
Verified review
skewers
I bought three skewers from cookinglife and they are very attractive.
Regards, Patrick
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May 29, 2023
Verified review
No order received and no after-sales service available
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Report review
May 28, 2023
Verified review
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JC
José C.
V. N. GAIA
May 27, 2023
Verified review
Have good prices and promotions, and are easy and quick to reply to any situation. Very thrusting company. I will keep buying.
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May 26, 2023
Verified review
Happy customer
Fast delivery. Full tracking info at every stage. Good price.
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May 25, 2023
Verified review
Service and product excellent
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May 22, 2023
Verified review
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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May 21, 2023
Verified review
Excellent service.
Kept well informed throughout the order and delivery process
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May 20, 2023
Verified review
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