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Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Some items in my delivery were smashed. Shop failed to reply to my email or WhatsApp message for replacement.
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May 18, 2023
Verified review
Everything is fine,just on my dinner set is couple of black spots.
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May 6, 2023
Verified review
Definitely don’t place order with this company
I would never deal with this company again! The item I ordered promised a 2-4 day delivery. I then received an email informing me they could not fulfil the order in this time and would email me when it became available. Customer services does not answer the phone or email requesting refund.
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May 5, 2023
Verified review
Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'
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May 5, 2023
Verified review
Do not buy from these people
The item I purchased was of such poor quality that it was completely unfit for purpose - as in totally useless.
I sent a polite email to Cookinglife (with images) explaining the issue - guess what... I got completely ignored. Have tried again over a week later. Let's see what happens.
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May 2, 2023
Verified review
They don't respond to contact messages.
Made an order then 5 minuites later found the same item £20 cheaper and with next day delivery so immediately contacted them to cancel. No response then 2 days later the item ships. Now when it eventually arrives (10 days later) I'll have to go through the rigmarole of sending it back again, costing me and them unnecessary shipping. Pain in the arse.
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