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cookinglife.eu
Reviews:

546 reviews in the last 12 months3,015 total reviews  

3.82
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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12 hours ago
 Verified review

Excellent service!

Easy to order on the website....dispatched the next day and received ahead of the planned delivery date....cannot recommend enough!
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Answer by cookinglife.eu
8 hours ago
Dear Carl, Wow! Thanks for your fantastic review! We"re thrilled to hear that you had a great experience with us. We hope you enjoy your Alessi Bestekset Nuovo Milano. Thanks for recommending us and we look forward to serving you again soon!
2 days ago
 Verified review

No refund or advice re out of stock item

Purchased and paid for set of 6 crystal wine glasses, order confirmation received from cooking life, later email to say out of stock. Requested a refund since twice and have not heard anything further.
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Answer by cookinglife.eu
12 hours ago
Dear Michael, How annoying that you are not satisfied with the service. Unfortunately, it may sometimes happen that we no longer have the item in stock. I have sent you an email with all the necessary information so that we can provide you with clarity immediately. You will receive your order quickly. Kind regards, Team Cookinglife
3 days ago
 Verified review
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Answer by cookinglife.eu
14 hours ago
Dear Yassen, Thanks for your 5-star rating!  We"re glad you"re happy with your experience. Enjoy your BK Karaf With 4 Picardie Glasses! If you have any further questions,  don"t hesitate to reach out.  Best wishes,  Team Cookinglife
3 days ago
 Verified review
Very good range of products at great prices. Quick delivery
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Answer by cookinglife.eu
14 hours ago
Dear Dianne, Thank you for your nice review!  We"re delighted to hear that you"re happy with our product range and prices.  We hope you enjoy your new items! Kind reagrds,  Team Cookinglife
3 days ago
 Verified review
Great service.. great products.. would definitely recommend.. quick delivery also
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Answer by cookinglife.eu
14 hours ago
Dear Emma,  Thanks for your beautiful review!  We"re thrilled to hear you enjoyed our service and products. We hope you enjoy your Jay Hill Whiskey Glasses. Spread the word and continue to cook with joy! Kind regards, Team Cookinglife
4 days ago
 Verified review
Came from the NL lots of info on delivery progress and arrived a day late.
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Answer by cookinglife.eu
15 hours ago
Dear Tony,  Thanks for reaching out to us and for your positive review. We"re glad to hear that you appreciated the delivery updates. We"re sorry if there was a slight delay in your shipment. We always aim to deliver on time, but sometimes, unforeseen circumstances can cause slight delays. We hope you"re enjoying your Cookinglife Kleine Kommen Sunny Summer ø 12 cm - 6 stuks! And should you have any other questions or need further assistance, don"t hesitate to let us know. Kind regards, Team Cookinglife
4 days ago
 Verified review
Quick delivery of quality goods
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Answer by cookinglife.eu
4 days ago
Dear Sheryl, Thank you so much for your lovely review! We"re thrilled to hear that you"re satisfied with our fast delivery and the quality of our products. Enjoy your Cookinglife coffee cups Deep Forest 160 ml! Don"t hesitate to reach out if you need anything else. Met vriendelijke groet, Team Cookinglife
5 days ago
 Verified review
Everything perfect. Good customer service and delivery on time
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Answer by cookinglife.eu
4 days ago
Dear Bruna, Thanks for sharing your experience with Cookinglife! How nice to hear that you are satisfied with our service and fast delivery. Enjoy your new wine glasses and make beautiful memories with every sip! Cheers to pleasant moments and delicious wines! See you soon in our webshop, we have many more beautiful things in store for you :) Kind regards, Team Cookinglife
5 days ago
 Verified review
I have still not received my order
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Answer by cookinglife.eu
5 days ago
Dear Michael, We apologise for the delay in receiving your order. We understand how annoying this must be. Our warehouse has already dispatched your package. Unfortunately, due to busy times at our shipping partner, delivery may take a little longer than usual. We would like to assure you that we are closely monitoring the status of your shipment and doing our utmost to ensure that your order reaches you as soon as possible. We ask for your understanding and patience in this situation. If you have any further questions or would like more information on the status of your package, please do not hesitate to contact us. Kind regards, Team Cookinglife
6 days ago
 Verified review
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Answer by cookinglife.eu
6 days ago
Dear Paolo,  Thank you for your 5-star rating!  Enjoy your Ballarini Palermo frying pan.  Let us know if you need anything else. With kind regards, Team Cookinglife
7 days ago
 Verified review
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Answer by cookinglife.eu
7 days ago
Beste Tanja Korpelainen, Geweldig om te horen dat je zo blij bent met de Maxwell & Williams schaaltje, serveerschaal, kom & ontbijtbord!  We zijn blij dat ze aan je verwachtingen voldoen. Bedankt voor het delen van je positieve ervaring.  Geniet van je aankopen! Met vriendelijke groet, Team Cookinglife
7 days ago
 Verified review
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Answer by cookinglife.eu
7 days ago
Beste klant, Fijn om te horen dat je tevreden bent met de Le Creuset Braadpan Ovaal Signature Azure!  We zijn blij dat het aan je verwachtingen voldoet en dat het een waardevolle aanvulling is in je keuken.  Bedankt voor het delen van je positieve ervaring en veel kookplezier met je nieuwe braadpan! Met vriendelijke groet, Team Cookinglife
8 days ago
 Verified review
certain brain don't make it to the UK, post Brexit nonsense. Thanks for bridging this all so unnecessary gap, @Cookinglife :)
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Answer by cookinglife.eu
8 days ago
Dear Pierre, Thank you for your kind words! We"re glad to hear that we could help to bridge the gap and get your items to you in the UK, despite the post Brexit challenges. If you have any other questions or need further assistance, feel free to ask. Kind regards, Team Cookinglife
9 days ago
 Verified review
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Answer by cookinglife.eu
9 days ago
Dear Lisa, Thank you for your positive review! Enjoy your new Nespresso cup holder! We hope it will make your favourite coffee moments even more organised and enjoyable. We hope to welcome you back to our webshop soon :) Kind regards, Team Cookinglife
9 days ago
 Verified review

Every thing that I wanted quality excellent and service very good would buy from here again

Every thing that I wanted quality excellent
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Answer by cookinglife.eu
9 days ago
Dear Liz,  That"s fantastic to hear!  We"re thrilled that you"re happy with the quality of your purchase and our service. It"s always our aim to make sure you have everything you need for your kitchen, so we"re glad we could help.  If you ever need anything else, remember we"re just a click away. Enjoy your new items! Kind regards, Team Cookinglife
13 days ago
 Verified review
Packed and protected well
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Answer by cookinglife.eu
12 days ago
Dear Stephen, How great to hear that the thermos was well and securely packaged! We hope this thermos keeps your hot drinks at just the right temperature. If you need any more kitchen supplies in the future, we are always here for you. Thanks for your positive feedback and have fun with your new thermos! Kind regards, Team Cookinglife
13 days ago
 Verified review
I didn’t receive a tracking email so I have no idea where my parcel is
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Answer by cookinglife.eu
13 days ago
Sehr geehrte Amy Wakefield, Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir entschuldigen uns dafür! Leider gab es einige Verzögerungen bei der Lieferung, so dass sie später als erwartet zugestellt wurde. Wie wir sehen, haben Sie die Lieferung nun erhalten und wir hoffen, dass Ihnen Ihr Gourmet-Set gefällt! Wir entschuldigen uns für die Unannehmlichkeiten. Mit freundlichen Grüßen, Team Cookinglife
13 days ago
 Verified review

Broken dishes and very expensive returns

When we first ordered we ordered a to small size, we thought we could just return it but in fine print you must pay for the shipping fee AND. You must only use DHL. That would have cost from Finland over 399e, so we decided to re order and just deal with our lost, now this time with the right size . The packaging was so poor on the ceramic dish that they broke. As being a small restaurant maybe it’s better we just skip this website all together we can help to feel awkwardly cheated
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Answer by cookinglife.eu
12 days ago
Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife
Nov 22, 2023
 Verified review

Positive experience on every occasion

I have used Cookinglife multiple times, positive experience on every occasion. Great communication, fast dispatch and delivery, to the UK, great packaging also. Very competitive priced products, exceptional value shipping. Would certainly use this company in the future.
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Answer by cookinglife.eu
13 days ago
Dear Paul, We are delighted with your kind words! It is always nice to know that our customers are satisfied with our service, We are especially happy to hear that you appreciate our competitive prices and fast delivery. We do our best to get your cooking supplies to you as soon as possible! Kind regards, Team Cookinglife
Nov 20, 2023
 Verified review
Arrived very quick, excellent communication and quality product.
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Answer by cookinglife.eu
Nov 21, 2023
Dear Cinzia, That"s great to hear! We"re thrilled that your order arrived quickly and that you are happy with the quality of the product. We always strive to offer the best possible communication to our customers, so your feedback is truly appreciated. Enjoy your new product. Happy cooking! 🍳