cookinglife.eu

Reviews:

Dear Michael, Thank you for your 4-star rating!  If you have any comments or suggestions to improve our service, we would of course love to hear them. Enjoy your purchase! Kind regards, Team Cookinglife

Dear Pat, Thank you for your feedback! We're glad you're happy with your purchases. If you have any further questions or need anything, please feel free to let us know. We will be happy to help you! Enjoy your purchase! Kind regards, Team Cookinglife

Dear Andrea Toselli, Thank you for your review! It"s nice to hear that you are satisfied with our service.  If there is anything else we can help you with, please let us know! Kind regards, Team Cookinglife

Dear Tomas Tauragis, Thank you for your lovely review! and we wish you lots of fun with your cutlery set Should you have any questions or comments in the future, we would of course be happy to hear from you. Kind regards, Team Cookinglife.

Beste Elisabeth, Bedankt voor je mooie review! We zijn ontzettend blij dat je tevreden bent met onze service. Mocht je in de toekomst nog vragen of opmerkingen hebben, dan horen we dat graag.

Dear Nicholas, Thank you for your lovely review! We hope you are happy with your Frying Pan Set and that you enjoy using it. If you have any questions or comments in the future, please do not hesitate to contact us. Kind regards, Team Cookinglife.

Dear Csilla, Thank you for leaving a review! We see you didn"t leave a comment. If you have any feedback for us or if there is anything we can help you with, we would love to hear from you! Kind regards, Team Cookinglife

Dear Patrick, Thank you for the 4-star review. We"re glad to see that you"re satisfied with your experience at Cookinglife. If you have any comments or suggestions on how we could have made your experience a 5-star one, we would love to hear from you! Enjoy your Jay Hill Steak Knives Laguiole! Kind regards, Team Cookinglife

Beste Elsa, We zijn dankbaar voor je positieve feedback. Bedankt dat je de tijd hebt genomen om dit te delen! Fijn om te horen dat je tevreden bent met jouw aankoop. Veel plezier toegewenst met jouw nieuwe karaf en laat het je drankje nog specialer maken! We hopen je snel weer te verwelkomen in onze webshop :) Met vriendelijke groet, Team Cookinglife

Dear Rick, We"re really sorry to hear about your experiences. We assure you, we"re here to resolve your issues. Concerning the phone number, we are available at +31 (0)88 145 14 99. If you had trouble with this number, could you please let us know so we can look into it? Regarding your emails, we"re on it. We"ve recently switched to a new customer service system to make sure all customer emails are addressed in a timely and efficient manner. However, we"re currently dealing with a backlog, but we"re working hard to respond to all queries as quickly as possible. We understand the importance of keeping you updated, and we"re truly sorry if there has been a delay in our response. We aim to keep our customers informed at all times, and we"ll strive to improve on this. If you have any specific concerns or queries about your order, do let us know. We"re here to help. Kind regards, Team Cookinglife

Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife

Dear Alisons, How annoying to hear that your experience with us was not satisfactory. It is true that the product you ordered was out of stock. Indeed, we should have communicated this more clearly on our website. Our apologies for the inconvenience. Regarding the automated messages, we are working on improving our communication to avoid confusion in the future. We"re sorry you had to go through a lot of trouble to get in touch with us. Our customer service is easier to reach at 088-1451499. We hope you will give us another chance in the future to show you that we can do better. Kind regards, Team Cookinglife

Dear Ray Martin, Thank you for your message and apologies for the confusion. At Cookinglife we strive to make your ordering process as smooth as possible. We"re sorry you"ve encountered problems entering your address details. This is certainly not the experience we want to offer our customers. I would also like to give you some clarification as to why my colleague said this, we cannot change an address once the package has been sent and this was the case with you. However, I also see that your package has been received in good order, so please enjoy your order Kind regards, Team Cookinglife.

Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife

Liebe Stéphanie, Wir entschuldigen uns aufrichtig für die Schwierigkeiten, die Sie mit Ihrer Bestellung hatten. Wir verstehen, dass es enttäuschend ist, dass Sie nicht alle Artikel erhalten haben und dass der Artikel, den Sie erhalten haben, nicht Ihren Erwartungen entsprochen hat. Wir würden dies gerne für Sie klären. Um Ihnen so schnell wie möglich zu helfen, möchten wir Sie bitten, das Problem über unser Returnless-System unter https://cookinglife.returnless.com/nl zu melden und dabei Ihre Bestelldaten und eine Beschreibung der fehlenden und/oder falsch gelieferten Artikel anzugeben. Auf diese Weise können wir umgehend Schritte zur Behebung des Problems einleiten. Wir bedauern, dass die Lieferung nicht einwandfrei war und dass Sie erst nach Ihrer Beschwerde über das fehlende Paket weitere Informationen erhalten haben. Dies ist nicht der von uns angestrebte Service und wir danken Ihnen für Ihre Geduld und Ihr Verständnis in dieser Situation. Wir entschuldigen uns noch einmal aufrichtig für diese enttäuschende Erfahrung. Wir werden alles in unserer Macht Stehende tun, um die Angelegenheit zu bereinigen, und hoffen, Ihr Vertrauen wiederherstellen zu können. Mit freundlichen Grüßen, Team Cookinglife

Dear Jackie Mac Namara, Annoyed to hear that you have not received the shipment while the track and trace code indicates that the shipment has been delivered. Our apologies for this! We have informed you by email about the investigation we have initiated. We look forward to hearing from you! Kind regards, Team Cookinglife

Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife

Dear Olga, Our sincere apologies for the inconvenience caused by the delay in processing your cancellation request and refund for your order. This is not the service we strive for and we deeply regret that you had this experience. We may not have received your cancellation request in time due to a busy period, which led to the delay in refunding the amount. However, our team has now taken immediate action: your order has been cancelled and we have initiated the refund. You should also have received an email from us about this to inform you of these steps. Again, our sincere apologies for the inconvenience and trouble this has caused. If there is anything else we can help with or if you have any further questions, please do not hesitate to contact us. We are committed to putting this right and hope to provide a better experience in the future. Kind regards, Team Cookinglife

Dear Simonas, Our sincere apologies for the inconvenience caused by the fact that one of the items from your order was out of stock. We fully understand that the lack of an update and no refund after a few weeks is very frustrating. Unfortunately, due to the huge rush, we were unable to respond in a timely manner, which is definitely not up to our standard. We would like to let you know that we have cancelled the out of stock part of your order and sent a confirmation email about this. We are sorry that this was not adequately communicated earlier. We take feedback seriously and strive to improve our service to avoid situations like this in the future. If there are any further questions about the cancellation or if we can be of service in any other way, please contact us. We are here to help and would like to create a positive experience for you. Kind regards, Team Cookinglife

Dear Lidia, How annoying to hear that you have not yet received any information about your order. That is certainly not the intention and I understand your frustration. We would like to help you solve your problem and therefore we have sent you an email, we would like to see your response. Kind regards, Team Cookinglife.