cookinglife.euReviews:
550 reviews in the last 12 months3,006 total reviews
Good
TrustmarkValid
Top positive review
Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
Read more
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Read more
Reviews for cookinglife.eu
Jan 22, 2023
Verified review
Mixed feelings... again...
Good range of products to choose from
Several products available to buy, but that are out of stock
No customer area; no way to keep track of what was already sent, what was paid but is still waiting stock, etc.
On multi items order, where some were out of stock, it is very difficult to understand what was already sent, what is pending, what will not be sent...
Report review
Answer by cookinglife.eu
Jan 23, 2023
Thank you for leaving your feedback.
Apr 28, 2023
Verified review
Broken and replaced
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
Report review
Feb 9, 2023
Verified review
No reply to my email query.
Report review
Answer by cookinglife.eu
Feb 20, 2023
Very sorry to hear it! Have you tried reaching us by phone?
Jan 28, 2023
Verified review
Good but difficult to contact their cs via email
Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that.
Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.
Report review
Answer by cookinglife.eu
Feb 7, 2023
Thank you for the feedback!
Mar 19, 2023
Verified review
The product is very small. - I guess the dimensions were there but it looked like it was a cake stand - it could only hold one - perhaps two cakes per layer. Not suitable for its purpose. - wooden trays may be useful for plate mats or serving different cheese etc but not for its destine use
Report review
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that the cake stand you received did not meet your expectations. We try to always disclose the dimensions of our products as accurately as possible on the product page. Thank you for leaving feedback!
Jan 22, 2023
Verified review
Mixed feelings...
Good range of products
Several products available for purchase, but out of stock
No customer area where you can keep track of pending orders
Report review
Dec 18, 2022
Verified review
Thank you for sending the Fondue set, but…
Thank you for sending the Fondue set, which is what I was looking for. However I also ordered a potato peeler, but you sent a tomato peeler. I am afraid this will not be of much use to me. If you do have a Potatoe peeler please send it and I will return the tomato peeler. This is the only reason for giving 3 stars, if I had received what I ordered it would have been 5 stars.
Report review
Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service with your order number to resolve this issue.
Mar 20, 2023
Verified review
As a person with many handicaps, who enjoys my time in the kitchen, cooking many meals, + oreoaring for days in advance
+ freezing for the week ahead,
my one complaint:
NO LOG-IN, + INABILITY TO CHECK ON ORDERS PLACED!
& having these handicaps; Adding photos is near impossible!
Report review
Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
Dec 10, 2022
Verified review
Half my order was out of stock and I asked for the other item to be cancelled and just send what is in stock. I kept getting automated emails so never got what I wanted. I think one item is on its way. I haven't received it yet
Report review
Answer by cookinglife.eu
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service.
Jan 22, 2023
Verified review
As my order has not yet arrived,
service has to be described as fair!
It appears "Cookinglife",
is in a hurry to gain recommendations, before orders are complete!
Report review
Feb 12, 2023
Verified review
Delivery was quick - thank you, but 2 of the items I ordered were broken. I have sent an e- mail with pictures to your customer service.
Report review
Answer by cookinglife.eu
Feb 20, 2023
Sorry to hear that some of your order arrived not intact. Thank you for leaving feedback regardless!
Jul 30, 2023
Verified review
Good this time i had a broken glass in the past which they failed to replace
Report review
Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jun 19, 2023
Verified review
One of the six glasses I ordered was cracked on arrival, disappointing.
Report review
Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We're sorry to hear that you have received your order with damage, we apologize for this!
We pack your package with the greatest care, but unfortunately it is possible that you have received a damaged item.
If you send us an email with photos of the damaged item, we want to come to a solution with you.
When you have sent us a message, we will respond as soon as possible. Due to the backlog due to the transition of systems, this can unfortunately take longer than you are used to from us.
Best regards,
Team Cookinglife
May 18, 2023
Verified review
Everything is fine,just on my dinner set is couple of black spots.
Report review
Jan 13, 2023
Verified review
Not as large as wanted. Table or Serving Spoon is bigger.
Report review
Answer by cookinglife.eu
Jan 23, 2023
Very sorry to hear that the product did not live up to your expectations.
Jul 28, 2023
Verified review
All good, was notified of delivery progress.
Report review
Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Dec 25, 2022
Verified review
on time in one piece
Report review
Answer by cookinglife.eu
Jan 5, 2023
That is great, thank you for leaving feedback!
May 5, 2023
Verified review
Order not complete
Report review
Mar 12, 2023
Verified review
Report review
Dec 31, 2022
Verified review
Report review