cookinglife.eu

Reviews:

Dear Dee Brown, Thank you for your message and feedback. We are very sorry to hear that one of the growths was broken and not in place. We would like to ask you to submit your return request via this link https://cookinglife.returnless.com/. Could you include photos or videos with it? Then we can better assess the damage. Regarding the shipment, we understand that it is annoying that the delivery took longer than expected. We will do our best to improve this in the future. However, we are happy to hear that you are generally happy with the product and that it helps you improve your home space! Kind regards, Team Cookinglife

Dear Nathalie, Thank you for your review. We are annoyed that your order was delivered with damage, according to our system we have refunded the items with damage. We wish you another great day! Kind regards, Team Cookinglife

Dear Juha, Thank you for sharing your experience! We apologise for any uncertainty about your order, but are pleased to hear that everything arrived in good condition and that you received all items as ordered. Thank you! We greatly appreciate your recommendation of our service. Kind regards, Team Cookinglife

Dear Siobhan, We sincerely apologise for the inconvenience caused by not having the glasses you ordered in stock. We understand how frustrating this can be and appreciate your patience. After receiving your notification, we have taken action and cancelled the order. The refund has already been processed and should be credited to your account on 15/01. We strive to provide our customers with a pleasant and carefree shopping experience, and we regret not living up to this in your case. Should you have any further questions or need assistance, please do not hesitate to contact us. We appreciate your understanding and thank you for your patience. Kind regards, Team Cookinglife

Dear Michael, How annoying that you are not satisfied with the service. Unfortunately, it may sometimes happen that we no longer have the item in stock. I have sent you an email with all the necessary information so that we can provide you with clarity immediately. You will receive your order quickly. Kind regards, Team Cookinglife

Dear Radu, Oh dear, that"s not what we like to hear! We"re really sorry to learn that you"ve received a scratched product. Despite our best efforts to ensure all our products reach you in perfect condition, it seems we"ve missed the mark in this case. Would you mind sending us some pictures of the scratches? This will help us understand what happened and take the necessary steps to make it right. You can use this link to report the damage and upload the photos: https://cookinglife.returnless.com/en with your e-mailadres & ordernumber. We understand that the timing is not ideal, especially with Christmas just around the corner, and we truly apologize for the inconvenience. As soon as we receive your pictures, we"ll do our best to sort this out as quickly as possible. Kind regards, Team Cookinglife

Dear Victor, Our sincere apologies for the delay and lack of communication regarding your order. We understand your disappointment and sincerely apologize for the inconvenience this has caused. Due to an unexpected increase in traffic, we have had difficulty responding in a timely manner to your request for a refund for the non-stocked portion of your order. We have cancelled these specific items and have just sent you an email regarding the refund. We want to emphasize that we take your feedback seriously and are doing everything we can to rectify this. Once again our sincere apologies for any inconvenience this has caused. We hope we can restore your trust and serve you better in the future. Kind regards, Team Cookinglife

Dear Janny James, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have just sent you an email regarding the status of your order. Kind regards, Team Cookinglife

Dear Alexandre, Our sincere apologies for the inconvenience and delay in our response to your messages. We understand that good customer service is essential and regret that we did not meet your expectations. Due to increased busyness, we may not have responded in a timely manner, and we are very sorry for that. We greatly appreciate your feedback and want to assure you that we take it seriously. To resolve the issue, we have just sent you an e-mail. We sincerely hope that we can come to a suitable solution together. Please, let us know how we can assist you further and we look forward to your response. Once again, our apologies and thanks for your understanding. Kind regards, Team Cookinglife

Dear Christina, Thank you for your feedback. Sorry to hear that you were expecting the order with a UK plug. We are a company from the Netherlands, a European country. We only have articles with a European plug, this is also clearly indicated with the article on our website. We understand that it is a disappointment that you cannot use the article to your satisfaction, you can return the order without any problems to the address below: Cookinglife Office & Warehouse Duinkerkenstraat 40 9723 BT Groningen We hope to have informed you sufficiently and wish you a good day. Kind regards, Team Cookinglife

Dear, I am sorry to hear that you have not yet received your frying pan. I see that we have already shipped your order! Unfortunately due to some delay with the delivery service you haven"t received it yet. It is on its way to you so you will get your items soon. Enjoy your order.

Dear Constonce, Thank you for your review. What a shame it didn"t work out, apologies for the inconvenience. According to our payment partner"s system, the payment is still open. When there is no payment, no order is placed in our own system either. Should you still wish to place the order, we kindly ask you to complete the payment. We look forward to receiving your order! Kind regards, Team Cookinglife

Dear Raquel, Thank you for your review. We"re sorry to hear that you haven"t received your order yet! Unfortunately, one item from your order was out of stock, which meant that your order had not yet been shipped. I have now initiated a partial delivery for you and sent an email with the expected delivery date of the out-of-stock item. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife

Dear Joke Reumerman, Thank you for your review. Annoyed to hear you haven"t received your order yet! Our apologies for this. We have provided you with an update regarding your order via email. We look forward to hearing from you! Kind regards, Team Cookinglife

Dear Jevgenija, How sorry to hear that you are not satisfied with our service. We understand the frustration of a missing item and the lack of response to your emails. We sincerely apologise for this inconvenience. You have just received an email through which we intend to address this issue immediately and provide an appropriate solution. We appreciate your patience and understanding as we resolve this for you :) Kind regards, Team Cookinglife

Sehr geehrte Amy Wakefield, Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir entschuldigen uns dafür! Leider gab es einige Verzögerungen bei der Lieferung, so dass sie später als erwartet zugestellt wurde. Wie wir sehen, haben Sie die Lieferung nun erhalten und wir hoffen, dass Ihnen Ihr Gourmet-Set gefällt! Wir entschuldigen uns für die Unannehmlichkeiten. Mit freundlichen Grüßen, Team Cookinglife

Dear Diane, Annoyed to hear that you were still awaiting your cancellation request, we apologise! We are glad you have since received a response from us, the order has been cancelled and you have received a refund. We would like to apologise again for the inconvenience caused and wish you a happy new year! Kind regards, Team Cookinglife

Dear Claire Murphy, Thank you for your review. Annoyed to hear that you were expecting a boiler with a European plug, we apologize for this. You ordered from a European company, for this reason we only carry items with a European plug. This is also clearly stated on the website at an article in the description. If you have further questions, please let us know! With kind regards, Team Cookinglife

Dear Mark, Thank you for your review.   Sorry to hear that! We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife

Dear Jacqueline, Thank you for your review. We are sorry to hear that you were unable to reach us. Our apologies for this! We have now sent you an email to come to a solution with you. Once again we apologize for the inconvenience. Kind regards, Team Cookinglife