cookinglife.eu

Reviews

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.

My ordered item, vacuum glass dishes, does not function as it should. Cannot hold a vacuum, lids come loose after a short period of time. Have tried logging a request on via my account, no response from cooking life. Have tried to initiate a return, but returnless option only allows 8 digit order code. Original order ID from the first email I received from cookinglife is only 6 digits. Subsequent

The order #531478 from 22/08/2023 received incomplete! I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro. Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer. Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.

Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.

Arrived damaged. Informed company immediately, sent photograph. Receipt of that was acknowledged, but they have failed to respond to any others

I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.

Unfortunatly i didn't receive the products and i dont have any information about IT.

Webshop was nice and easy to use. Plates where very well packed. Webshop picture didn't had correct colour's or i got wrong plates. Pictures colour was so much brighter. When plates arrived, i was disappointed of difference. transportation time was promised 3-4, but it took 10 days to arrive to Finland.

They sent it quickly and the goods arrived in good shape. Good communication with updates. The only thing that is missed clearly that the ordered goods arrived in individual pack per set per person, not as a one set. This should be better communicated. Luckily for myself it's not an issue.

YOU HAD IN STOCK WHAT I WANTED TO ORDER. YOU KEPT ME INFORMED RE. DELIVERY.WHEN THE GOODS ARRIVED,THEY WERE WELL PACKAGED AND EXACTLY WHAT I HAD ORDERED. THEY WERE ALSO A COMPETETIVE

Leffe glasses arrived on time perfectly packaged no breakages. Just as described very pleased with purchase at excellent price.