My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
I have used Cookinglife multiple times, positive experience on every occasion. Great communication, fast dispatch and delivery, to the UK, great packaging also. Very competitive priced products, exceptional value shipping. Would certainly use this company in the future.
Report review
Answer by cookinglife.eu
10 days ago
Dear Paul, We are delighted with your kind words! It is always nice to know that our customers are satisfied with our service, We are especially happy to hear that you appreciate our competitive prices and fast delivery. We do our best to get your cooking supplies to you as soon as possible! Kind regards, Team Cookinglife
Nov 16, 2023
Verified review
Uncertain at first but it went well at last! Thank you!
It was little uncertain do I get my order with all items in it I ordered and when it might happen but when I did get it, everything was all right and I did get all and in very good shape. Thank you! I recommend this service.
Report review
Answer by cookinglife.eu
Nov 17, 2023
Dear Juha, Thank you for sharing your experience! We apologise for any uncertainty about your order, but are pleased to hear that everything arrived in good condition and that you received all items as ordered. Thank you! We greatly appreciate your recommendation of our service. Kind regards, Team Cookinglife
6 days ago
Verified review
certain brain don't make it to the UK, post Brexit nonsense. Thanks for bridging this all so unnecessary gap, @Cookinglife :)
Report review
Answer by cookinglife.eu
6 days ago
Dear Pierre, Thank you for your kind words! We"re glad to hear that we could help to bridge the gap and get your items to you in the UK, despite the post Brexit challenges. If you have any other questions or need further assistance, feel free to ask. Kind regards, Team Cookinglife
2 days ago
Verified review
Came from the NL lots of info on delivery progress and arrived a day late.
Report review
13 days ago
Verified review
Arrived very quick, excellent communication and quality product.
Report review
Answer by cookinglife.eu
13 days ago
Dear Cinzia, That"s great to hear! We"re thrilled that your order arrived quickly and that you are happy with the quality of the product. We always strive to offer the best possible communication to our customers, so your feedback is truly appreciated. Enjoy your new product. Happy cooking! 🍳
2 days ago
Verified review
Everything perfect. Good customer service and delivery on time
Report review
Answer by cookinglife.eu
2 days ago
Dear Bruna, Thanks for sharing your experience with Cookinglife! How nice to hear that you are satisfied with our service and fast delivery. Enjoy your new wine glasses and make beautiful memories with every sip! Cheers to pleasant moments and delicious wines! See you soon in our webshop, we have many more beautiful things in store for you :) Kind regards, Team Cookinglife
7 days ago
Verified review
Every thing that I wanted quality excellent and service very good would buy from here again
Every thing that I wanted quality excellent
Report review
Answer by cookinglife.eu
7 days ago
Dear Liz, That"s fantastic to hear! We"re thrilled that you"re happy with the quality of your purchase and our service. It"s always our aim to make sure you have everything you need for your kitchen, so we"re glad we could help. If you ever need anything else, remember we"re just a click away. Enjoy your new items! Kind regards, Team Cookinglife
2 days ago
Verified review
Quick delivery of quality goods
Report review
Answer by cookinglife.eu
2 days ago
Dear Sheryl, Thank you so much for your lovely review! We"re thrilled to hear that you"re satisfied with our fast delivery and the quality of our products. Enjoy your Cookinglife coffee cups Deep Forest 160 ml! Don"t hesitate to reach out if you need anything else. Met vriendelijke groet, Team Cookinglife
Nov 12, 2023
Verified review
Good products and great service!
Report review
Answer by cookinglife.eu
Nov 13, 2023
Dear Julie,
Thank you for sharing your positive experience with Cookinglife!
Great to hear that you are satisfied with the quality of our products and our service.
We hope your new Mepal items will make your kitchen practice even more practical and fun. Enjoy them!
We hope to welcome you back to our webshop soon :)
Kind regards,
Team Cookinglife
Nov 11, 2023
Verified review
Great prices and fast reliable delivery
Many thanks, great value.
Report review
Answer by cookinglife.eu
Nov 13, 2023
Dear Sean,
Thank you for sharing your positive experience with Cookinglife!
Great to hear that you are happy with our prices and fast delivery.
Enjoy your new scented burner refill! Let those lovely scents float around. Enjoy!
See you soon in our webshop. We have many more beautiful things in store for you :)
Kind regards,
Team Cookinglife
10 days ago
Verified review
Packed and protected well
Report review
Answer by cookinglife.eu
10 days ago
Dear Stephen, How great to hear that the thermos was well and securely packaged! We hope this thermos keeps your hot drinks at just the right temperature. If you need any more kitchen supplies in the future, we are always here for you. Thanks for your positive feedback and have fun with your new thermos! Kind regards, Team Cookinglife
3 days ago
Verified review
Report review
Answer by cookinglife.eu
3 days ago
Dear Paolo, Thank you for your 5-star rating! Enjoy your Ballarini Palermo frying pan. Let us know if you need anything else. With kind regards, Team Cookinglife
5 days ago
Verified review
Report review
Answer by cookinglife.eu
4 days ago
Beste Tanja Korpelainen, Geweldig om te horen dat je zo blij bent met de Maxwell & Williams schaaltje, serveerschaal, kom & ontbijtbord! We zijn blij dat ze aan je verwachtingen voldoen. Bedankt voor het delen van je positieve ervaring. Geniet van je aankopen! Met vriendelijke groet, Team Cookinglife
5 days ago
Verified review
Report review
Answer by cookinglife.eu
5 days ago
Beste klant, Fijn om te horen dat je tevreden bent met de Le Creuset Braadpan Ovaal Signature Azure! We zijn blij dat het aan je verwachtingen voldoet en dat het een waardevolle aanvulling is in je keuken. Bedankt voor het delen van je positieve ervaring en veel kookplezier met je nieuwe braadpan! Met vriendelijke groet, Team Cookinglife
7 days ago
Verified review
Report review
Answer by cookinglife.eu
7 days ago
Dear Lisa, Thank you for your positive review! Enjoy your new Nespresso cup holder! We hope it will make your favourite coffee moments even more organised and enjoyable. We hope to welcome you back to our webshop soon :) Kind regards, Team Cookinglife
Nov 13, 2023
Verified review
Report review
Answer by cookinglife.eu
Nov 14, 2023
Dear Patricia, It"s great to see your 5-star review! We love to hear that you are satisfied with our service. Enjoy your day and keep cooking! Kind regards, Team Cookinglife
Nov 7, 2023
Verified review
Report review
Answer by cookinglife.eu
Nov 8, 2023
Lieber Andrew, vielen Dank für Ihre positive Bewertung! Wir hoffen, dass Ihnen Ihre neue Wokpfanne gefällt. Viel Spaß damit! Mit freundlichen Grüßen, Team Cookinglife
11 days ago
Verified review
Broken dishes and very expensive returns
When we first ordered we ordered a to small size, we thought we could just return it but in fine print you must pay for the shipping fee AND. You must only use DHL. That would have cost from Finland over 399e, so we decided to re order and just deal with our lost, now this time with the right size . The packaging was so poor on the ceramic dish that they broke. As being a small restaurant maybe it’s better we just skip this website all together we can help to feel awkwardly cheated
Report review
Answer by cookinglife.eu
10 days ago
Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife
Nov 6, 2023
Verified review
Poor customer service
Advertise items as sold out before you take customers money and refund immediately. Answer emails in English not just Dutch.
Report review
Answer by cookinglife.eu
Nov 7, 2023
Dear Janny James, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have just sent you an email regarding the status of your order. Kind regards, Team Cookinglife
Nov 16, 2023
Verified review
1 item was not delivered. Nobody answers the emails. Very poor service.
Report review
Answer by cookinglife.eu
Nov 17, 2023
Dear Jevgenija, How sorry to hear that you are not satisfied with our service. We understand the frustration of a missing item and the lack of response to your emails. We sincerely apologise for this inconvenience. You have just received an email through which we intend to address this issue immediately and provide an appropriate solution. We appreciate your patience and understanding as we resolve this for you :) Kind regards, Team Cookinglife
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.