cookinglife.euReviews:
546 reviews in the last 12 months3,298 total reviews
Good
TrustmarkValid
Top positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Top negative review
May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
Jun 23, 2023
Verified review
I didn’t get my order !
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 22, 2023
Verified review
Great product at a reasonable price
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We're glad to hear that you're satisfied with our products.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
VS
Vitor S.
Lisbon
Jun 22, 2023
Verified review
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 21, 2023
Verified review
Rapidez
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are happy with the quick delivery.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jun 20, 2023
Verified review
Disappointing
I was expecting to receive my order sooner and when I contacted Cookinglife about this I received no reply
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has now been delivered.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 20, 2023
Verified review
I still have not received my order or any response to my email enquiries
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that your order has not yet been received. We apologize for this!
We have sent you an email to come to a solution with you.
Best regards,
Team Cookinglife
Jun 19, 2023
Verified review
I ordered this as a gift from Australia to be delivered to my daughter in Germany - immediate friendly response and impressively quick delivery with tracking details - many thanks
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We're glad to hear that you're satisfied with our service.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 19, 2023
Verified review
Avoid, avoid, avoid
Just like my other order, total scam, no communication, no delivery, avoid avoid avoid
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied with our service. Our apologies for this.
We have sent you an email to come to a solution with you!
Kind regards,
Team Cookinglife
Jun 19, 2023
Verified review
If this is a scam site it makes sense, if this is a real business its the worst business in history.
No communication, no delivery, nothing, i am waiting on my order way past the due date, i have tried every method of communication and if i didn't know any better I'd be sure this is a total scam.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied with our service. Our apologies for this.
We have sent you an email to come to a solution with you!
Kind regards,
Team Cookinglife
Jun 16, 2023
Verified review
All prefect
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 15, 2023
Verified review
Report review
Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you are not satisfied.
Please tell us what you are not satisfied with, so we can come to a solution with you.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
Kind regards,
Team Cookinglife
Jun 14, 2023
Verified review
My order has not yet arrived despite many emails saying it is ready for dispatch.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you did not receive your order on time. Our apologies for this!
I see in the system that your order has now been delivered.
We apologise again for the inconvenience and hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 8, 2023
Verified review
Not yet delivered!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to clear the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 7, 2023
Verified review
Failed to deliver my order and have not responded to all communications via email, telephone calls and WhatsUp. Absolutely horrible experience and non existent terrible customer service!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
Sorry to hear that you are not satisfied with our service.
We have recently switched to a different system. This is because in our previous system, many messages, such as emails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
Unfortunately, with the information, given here, we cannot find an order in the system.
If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog caused by the change of systems, this may take longer than you are used to from us.
We are working hard to clear the backlog so that we can offer you a better service in the future!
Apologies again for the inconvenience.
Kind regards,
Team Cookinglife
Jun 6, 2023
Verified review
Man ar iespējas atrāk vajag saņemt savu pasūtījumu, bet Jūs neatbildat uz vēstulem un sms whatsappa
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
We apologise for the delay in your order.
I see that you have now received your order and have been in contact with a colleague of ours.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jun 4, 2023
Verified review
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
JC
José C.
V. N. GAIA
Jun 2, 2023
Verified review
good service
Like the way the things are treated and the big choice of products
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our service and product range.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jun 2, 2023
Verified review
I was impressed with the quick delivery and the very efficient updates on the delivery status. I loved the products.
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Answer by cookinglife.eu
Jun 30, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with our delivery time and our products.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
May 31, 2023
Verified review
Since 12 may when I order and still waiting for the parcel, sent a few mails and whatsapp and did not get any reply
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May 30, 2023
Verified review
skewers
I bought three skewers from cookinglife and they are very attractive.
Regards, Patrick
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