cookinglife.euReviews:
992 reviews in the last 12 months3,970 total reviews
Excellent
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Most relevant positive review
Feb 6, 2024
Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
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CO
CATHARINE O.
KINGS LYNN
Most relevant negative review
Dec 11, 2023
Verified review
1. make sure the posted customer service telephone number works.
2. respond to emails letting the customer know you working on their issue. real emails from a knowledgeable person, not an auto generated email. If you ask the customer a question in an email (such as “do you want to cancel the order?”), then you should confirm when they respond to you.
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Reviews for cookinglife.eu
3 days ago
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9 days ago
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Good price, easy ordering, delivery a bit later than promised.
Price competence with local (Austrian) online provider. Ordering was easy and stated delivery time earlier than Amazon.
Actual delivery time was 14 Oct (stated at time of order was 11 Oct). Tracking information was excellent until parcel arrived in Austria then no updates until delivery.
Would use cookinglife again. I suggest tightening up delivery and/or timing expectations.
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Answer by cookinglife.eu
9 days ago
Dear James,
Thank you for your comprehensive and helpful feedback! Glad to hear that you found the ordering process easy and that our prices are competitive. We understand that the difference in the expected and actual delivery date can be frustrating, as well as the missing tracking information in the final stage of delivery.
We will definitely take this on board to further improve our communication and delivery expectations.
We appreciate that you would consider Cookinglife again, and we hope your next experience will be even better!
Kind regards,
Team Cookinglife
13 days ago
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13 days ago
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El empaquetado es malo
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Answer by cookinglife.eu
13 days ago
Dear Angeles,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the packaging. We strive to ship all our products safely and well-packaged, so your comment is very important to us.
Thank you for your feedback, we will definitely take this on board to improve our service. If anything is damaged or you need further help, please feel free to let us know! We hope to see you at Cookinglife again soon anyway.
Kind regards,
Team Cookinglife
Sep 28, 2024
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Sep 28, 2024
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Sep 17, 2024
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Me gusta la calidad del producto. A mejorar el tiempo de entrega y quitar el plus por pagar con paypal
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Answer by cookinglife.eu
Sep 18, 2024
Dear Eder,
Thank you for your feedback! Great to hear that you like the quality of the product. We will definitely take your comment about the delivery time into account, as we are always striving to improve.
As for the extra charge for paying with PayPal, that is something that is determined by PayPal itself. We always try to offer a range of payment options so you can choose what works best for you.
If you have any other questions or comments, please let me know!
Kind regards,
Team Cookinglife
Sep 15, 2024
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Answer by cookinglife.eu
Sep 19, 2024
Dear Yvonne,
Thank you for the 4 stars! We're glad you're happy and wish you much enjoyment with your new purchase.
If there is anything that would allow us to take your experience to a 5-star level, please feel free to let us know.
Hope to see you soon at Cookinglife!
Kind regards,
Team Cookinglife
Sep 13, 2024
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Answer by cookinglife.eu
Sep 19, 2024
Dear Patrick,
Great to hear that you are satisfied!
Enjoy your new products and we look forward to seeing you again at Cookinglife!
Kind regards,
Team Cookinglife
Sep 10, 2024
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Answer by cookinglife.eu
Sep 19, 2024
Dear Ron,
Great to hear that you are satisfied!
Enjoy your new products and we look forward to seeing you again at Cookinglife!
Kind regards,
Team Cookinglife
Sep 9, 2024
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Answer by cookinglife.eu
Sep 10, 2024
Dear Danny,
How nice that you are so satisfied!
Enjoy your new products and we look forward to seeing you again at Cookinglife!
Kind regards,
Team Cookinglife
Aug 31, 2024
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Answer by cookinglife.eu
Sep 19, 2024
Dear Jaap,
Thank you very much for the 4 stars! We are happy that everything is to your satisfaction.
Enjoy your purchase and until next time at Cookinglife!
Kind regards,
Team Cookinglife
Aug 30, 2024
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Answer by cookinglife.eu
Sep 19, 2024
Dear Luisa,
Thank you for your 4-star review! We are happy that everything is to your satisfaction.
Enjoy your purchase and hopefully until next time at Cookinglife!
Kind regards,
Team Cookinglife
Aug 28, 2024
Verified review
Great product but dissapointed with the shipping. Apparently not my whole address including my name was transferred to the local post office. Not sure whether this is an issue from your side but this never happened before. Therefore the delivery man had two failed attempts. It wasn’t a pleasant exchange with the local post office.
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Answer by cookinglife.eu
Aug 29, 2024
Dear Jennifer,
Thank you for your feedback. We’re glad you’re happy with the product, but we’re sorry to hear about the issues you encountered with the shipping.
We’ve checked the label on our end, and it matches the address details provided in our system. However, we understand how frustrating it must have been to deal with the local post office.
We apologize for the inconvenience and appreciate your understanding. If there’s anything else we can assist with, please don’t hesitate to contact us.
Kind regards,
Team Cookinglife
Aug 27, 2024
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Everything arrived safe and sound but the packaging wasn’t very secure. Part of the tape had come loose. I also felt that it was a large parcel for 3 plates. Pleased with the plates.
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Answer by cookinglife.eu
Aug 29, 2024
Dear Elaine,
Thank you for your feedback. We’re glad to hear that the plates arrived safe and sound, but we’re sorry to learn that the packaging wasn’t as secure as it should have been. Sometimes, tape can come loose during shipping, but please know that we do our best to pack everything securely to prevent any damage.
We’re pleased that you’re happy with the plates and appreciate your understanding. If there’s anything else we can assist with, feel free to reach out.
Best regards,
Team Cookinglife
Aug 16, 2024
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Great product and efficient delivery
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Answer by cookinglife.eu
Aug 19, 2024
Best Philippa,
Thank you for your feedback!
We"re delighted that you"re happy with your Eva Solo Fridge Karaf and the efficient delivery.
We hope to serve you again soon!
Best regards,
Team Cookinglife
Aug 14, 2024
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Answer by cookinglife.eu
Aug 19, 2024
Hi Daniel O'Donovan,
Thank you for your 4-star review! We're glad to hear that you're pleased with the BK Black Steel Frying Pan and the Cosy & Trendy Paring Knives. If you have any suggestions or need further assistance, please feel free to reach out.
Best regards,
The Cookinglife Team
Aug 12, 2024
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Answer by cookinglife.eu
Aug 19, 2024
Dear Graham Ripley,
Thank you for your feedback and the 4-star rating! We’re glad to hear that you’re satisfied with the Chef & Sommelier Champagne Glasses. If you have any suggestions on how we could make your experience even better or if you need any further assistance, please let us know.
Best regards,
Team Cookinglife
Aug 11, 2024
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Answer by cookinglife.eu
Aug 19, 2024
Dear Proinsias Ó Tuama,
Thank you for your feedback! We're glad to hear that you're satisfied with the Le Creuset Signature Dutch Oven and the Vacu Vin Corkscrew. If there's anything we can do to improve your experience or if you have any further questions, please let us know.
Best regards,
Team Cookinglife
Aug 9, 2024
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Answer by cookinglife.eu
Aug 9, 2024
Dear Carlos Ferreira,
Thank you for your five-star review! We’re thrilled to hear that you’re happy with the Cookinglife cast iron poffertjes pan. We hope it brings a lot of joy to your cooking. If you have any further questions or need assistance, don’t hesitate to reach out!
Best regards,
Team Cookinglife