TrustmarkValid
TrustmarkValid
certified since: May 25, 2020
updated on: Jun 5, 2023
Cookinglife is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Cookinglife, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Apr 28, 2023
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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the most relevant critical review
May 5, 2023
Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'
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Reviews for Cookinglife
Verified review
Mar 30, 2023
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
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Verified review
Mar 30, 2023
Ask me when I’ve received it!
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Verified review
Mar 28, 2023
Respond to my emails after I received a very badly damaged order. The order number shown is wrong. Can you help ? All telephone numbers shown on website are wrong or do not respond.
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Verified review
Mar 27, 2023
They aren't answering on questions about my order (I wrote to them on Whatsapp). My order still hasn't been sent, and it has been more than 2 weeks (delivery time was 4-6 days). I'm very disapointed, cause I was counting on that order.
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Answer by Cookinglife
Mar 27, 2023
Very sorry to hear it! Sometimes, the products are not directly available from us but have to be shipped from the manufacturer instead, and this can take longer. This is usually disclosed on the product page, however. Please do not hesitate to reach us by phone during working hours to resolve this matter!
Verified review
Mar 25, 2023
Kettle supplied to UK with a continental plug, purchased from a UK website
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Answer by Cookinglife
Mar 27, 2023
Sorry to hear that you were disappointed with the kettle.
For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
Verified review
Mar 24, 2023
Communication with customers
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Answer by Cookinglife
Mar 27, 2023
Thank you for leaving feedback.
Verified review
Mar 12, 2023
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
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Answer by Cookinglife
Mar 27, 2023
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
Verified review
Mar 12, 2023
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Verified review
Mar 10, 2023
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Verified review
Mar 7, 2023
I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY!
One of the items I received was broken.
Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.
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Verified review
Feb 19, 2023
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Verified review
Feb 12, 2023
Delivery was quick - thank you, but 2 of the items I ordered were broken. I have sent an e- mail with pictures to your customer service.
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Answer by Cookinglife
Feb 20, 2023
Sorry to hear that some of your order arrived not intact. Thank you for leaving feedback regardless!
Verified review
Feb 9, 2023
I ordered a week ago and have not received . Plus no updates on my order . It’s a birthday present for tomorrow. Normally am very gphappy with service
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Answer by Cookinglife
Feb 20, 2023
Very sorry to hear it! If you have not received an update by now, please reach out to our customer service to help resolve the matter.
Verified review
Feb 8, 2023
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Verified review
Feb 7, 2023
I havent received my tin yet .
I email u my address as you have united kingdom instead of Ireland , you didnt respond.
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Order nor received….allegedly part missing
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. Please do not hesitate to reach out to us to solve the matter quickly. All our contact information is available on our website.
Verified review
Feb 5, 2023
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Verified review
Jan 30, 2023
Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
Verified review
Jan 29, 2023
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
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Verified review
Jan 28, 2023
Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that.
Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.
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Answer by Cookinglife
Feb 7, 2023
Thank you for the feedback!