CookinglifeReviews

Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!

I would like my parcel delivered before i give my real stars please be free to ask again when i get my order

Received a damaged product at first, after emailed to cs several times, after 3 weeks finally received their feedback and they agreed to send me an replacement for free, and I received it after a week, and it was good this time. Thanks for that. Just the auto-reply email bot made the customer a bit frustrating, but finally I also received the goods I want in good condition.

The package arrived, but with one glass completely shattered! The bubble wrap was in a very poor state, which didn’t help the situation. The box itself had no label indicating that it should be handled with care. Simple task to make sure that the contents are protected as much as possible.

Trying to return defective product but proving very difficult as one has to wait to be approved !!!

I haven’t received my order and I have no information for they time it will be shipped

Not as large as wanted. Table or Serving Spoon is bigger.

This company is a hassle to deal with, provides no support to customers, doesnt provide any modern order tracking, and knowingly provides inaccurate delivery times on their site. They also don't respond to customer issues, instead sending you in an endless circle of automated responses punctuated with the occasional unhelpful remark or lie from an employee who refuses to help you or honor what you paid their company for.

terrible customer support, packaging, and does not respect its shipping and delivery quotes

After spending hundreds of dollars with this shop, my package arrived late, ripped open, with missing and damaged items. I immediately contacted them and sent numerous photos to of the damage and the courriers statement that the package was damaged in transit. All I get is a run around from customer support, automated spam responses, and a refusal to make the situation right. I'll be contesting it with my credit card company and hope they enjoy the chargeback for all these little games.

Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.

on time in one piece