cookinglife.eu

Reviews:

Dear Christian Krikness, Thank you for your review. Annoyed to hear that you haven"t received your order yet and that the address didn"t come through properly. We understand that this is annoying. We have just informed you via email regarding your order and its shipment. Our sincere apologies for the inconvenience! Kind regards, Team Cookinglife

Dear Diane, Annoyed to hear that you were still awaiting your cancellation request, we apologise! We are glad you have since received a response from us, the order has been cancelled and you have received a refund. We would like to apologise again for the inconvenience caused and wish you a happy new year! Kind regards, Team Cookinglife

Dear Victor, Our sincere apologies for the delay and lack of communication regarding your order. We understand your disappointment and sincerely apologize for the inconvenience this has caused. Due to an unexpected increase in traffic, we have had difficulty responding in a timely manner to your request for a refund for the non-stocked portion of your order. We have cancelled these specific items and have just sent you an email regarding the refund. We want to emphasize that we take your feedback seriously and are doing everything we can to rectify this. Once again our sincere apologies for any inconvenience this has caused. We hope we can restore your trust and serve you better in the future. Kind regards, Team Cookinglife

Dear Jean, Thank you for your review! It"s great to hear that you"re happy with your butter knives. As for your question, the Laguiole Style de Vie butter knives you purchased are officially licensed products. They are not made in the original Laguiole region in France, but they are manufactured according to the high standards set by the original Laguiole brand. Rest assured, you have the real deal - just made under license to ensure quality and affordability! Kind regards, Team Cookinglife

Dear Michael, How annoying that you are not satisfied with the service. Unfortunately, it may sometimes happen that we no longer have the item in stock. I have sent you an email with all the necessary information so that we can provide you with clarity immediately. You will receive your order quickly. Kind regards, Team Cookinglife

Dear Michael, We apologise for the delay in receiving your order. We understand how annoying this must be. Our warehouse has already dispatched your package. Unfortunately, due to busy times at our shipping partner, delivery may take a little longer than usual. We would like to assure you that we are closely monitoring the status of your shipment and doing our utmost to ensure that your order reaches you as soon as possible. We ask for your understanding and patience in this situation. If you have any further questions or would like more information on the status of your package, please do not hesitate to contact us. Kind regards, Team Cookinglife

Sehr geehrte Amy Wakefield, Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir entschuldigen uns dafür! Leider gab es einige Verzögerungen bei der Lieferung, so dass sie später als erwartet zugestellt wurde. Wie wir sehen, haben Sie die Lieferung nun erhalten und wir hoffen, dass Ihnen Ihr Gourmet-Set gefällt! Wir entschuldigen uns für die Unannehmlichkeiten. Mit freundlichen Grüßen, Team Cookinglife

Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife

Dear Nadet, Thank you for your positive review! How nice to hear that you are happy with the quick processing of your order and the beautiful Belgian Fritel waffle iron! Our sincere apologies for the inconvenience around the delivery. We are sorry that the delivery address was not found, but we are glad you were able to pick up the package at the other pick-up point. We hope you will bake delicious waffles and enjoy them to the full! If you have any further questions or if we can help with anything, please feel free to let us know. Kind regards, Team Cookinglife

Dear Jevgenija, How sorry to hear that you are not satisfied with our service. We understand the frustration of a missing item and the lack of response to your emails. We sincerely apologise for this inconvenience. You have just received an email through which we intend to address this issue immediately and provide an appropriate solution. We appreciate your patience and understanding as we resolve this for you :) Kind regards, Team Cookinglife

Dear Jacqueline, Thank you for your review. We are sorry to hear that you were unable to reach us. Our apologies for this! We have now sent you an email to come to a solution with you. Once again we apologize for the inconvenience. Kind regards, Team Cookinglife

Dear Mark, Thank you for your review.   Sorry to hear that! We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife

Dear Janny James, Thank you for your review. Annoyed to hear you haven"t received your order yet, we apologise for this! We have just sent you an email regarding the status of your order. Kind regards, Team Cookinglife

Beste Elsa, We zijn dankbaar voor je positieve feedback. Bedankt dat je de tijd hebt genomen om dit te delen! Fijn om te horen dat je tevreden bent met jouw aankoop. Veel plezier toegewenst met jouw nieuwe karaf en laat het je drankje nog specialer maken! We hopen je snel weer te verwelkomen in onze webshop :) Met vriendelijke groet, Team Cookinglife

Dear Raquel, Thank you for your review. We"re sorry to hear that you haven"t received your order yet! Unfortunately, one item from your order was out of stock, which meant that your order had not yet been shipped. I have now initiated a partial delivery for you and sent an email with the expected delivery date of the out-of-stock item. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife

Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife

Dear Hugh, Thank you for your feedback. We are sorry to hear that you have been waiting a long time for your order, we apologise for this! However, I see in our system that your order will be delivered today. So you can get the weekend started off right with your new beer glasses! Enjoy your purchase 🙂  Kind regards, Team Cookinglife

Dear Gary, Thank you for your review. We are sorry to hear that you have not yet received your order. We apologise for the delay. However, I see in our system that your order will be delivered today! So you can still enjoy delicious pasta this weekend with your new pasta plates🍝️! Kind regards, Team Cookinglife

Dear Hannah, Thank you for your review. It"s unfortunate that you are not satisfied with our service. We see that part of your order is out of stock. We have informed you about this via e-mail. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!

Dear Hannah, We are very sorry to hear that you are not satisfied with our service! We understand that you have had problems with your recent purchases from Cookinglife. We would like to let you know that we have recently made significant improvements to our systems and processes to improve the quality of our service. At the same time, we have moved to a new warehouse and office. This should not excuse your problems of course, but I would like to mention it nevertheless. I see you have since been in contact with one of our colleagues and your problem has been solved. We have sent you an email with further information about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife