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certified since: May 25, 2020
updated on: May 29, 2023
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Apr 28, 2023
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
Dec 18, 2022
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Verified review
Dec 17, 2022
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Verified review
Dec 15, 2022
I do not have parcel you must contact carrier
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
Verified review
Dec 10, 2022
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
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Verified review
Dec 5, 2022
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Verified review
Dec 4, 2022
I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that your package is delayed. We hope that you will receive an update from our partner as soon as possible.
Verified review
Dec 4, 2022
Sorry for the negative feedback. I have not received my parcel so really can't comment.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received your parcel yet. If you have still not received an update on the delivery of your package from our logistics partner, please do not hesitate to contact us for more information.
Verified review
Dec 3, 2022
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
Verified review
Dec 2, 2022
Great
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Verified review
Dec 1, 2022
You have sent me someone else order of glass plates that were even broken!
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear about that! Please reach out to our customer service as soon as possible to have this mix-up resolved.
Verified review
Nov 30, 2022
The revolving mechanism on the Lazy Susan is faulty but having read the reviews and difficulties previous customers have had in returning their purchases I have decided to endeavour to have it repaired locally.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your item is not in perfect condition. Thank you for leaving feedback and we hope that your Lazy Susan will be as it should be after repairs.
Verified review
Nov 26, 2022
Missing items in my order, slow to respond to queries
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Answer by Cookinglife
Dec 2, 2022
Sorry to hear that you have not been able to reach us! During this busy holiday season, it is best to contact us directly by phone for the most urgent matters.
Verified review
Nov 25, 2022
cooking life have the right price and are extremely efficient, I only have one complaint, they do not have the faintest idea of how to pack glasses. In three out of four orders, there were breakages and no indication on the parcels that the contents were glass or fragile.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your order did not make it to its destination intact.
Verified review
Nov 22, 2022
I paid for 36 wineglasses and they shiped me 12 wineglasses
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear about that! If you haven't already, please be sure to reach out to our customer service team at info@cookinglife.eu to resolve this issue.
Verified review
Nov 21, 2022
Looks like a scam. They charged me for the order 4 Nov, sent me a reserved tracking number with the message "your order was shipped" 5 Nov and that's it. The tracking number shows that no parcel was received by the delivery company. I contacted the support 4 times but they are very unresponsive. I requested the refund and only once they replied to me and refused to give the refund - "please wait, your order is with the delivery company". I'm not happy about the service. Today is 21th Nov and no updates on my order. I don't need this order anymore and wish to get the refund. Don't recommend this shop.
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Answer by Cookinglife
Dec 2, 2022
We are very sorry to hear about your experience and that the delivery of your order was delayed. We hope that the situation has been resolved and that you have received an update from either our logistics partner or our customer service team. Again, sincere apologies for the inconvenience this has caused.
Verified review
Nov 18, 2022
Again attempted to order glassware from them which they’re advertising online and again not in stock took money as well still awaiting these glasses from another supplier
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Answer by Cookinglife
Nov 21, 2022
Very sorry to hear about your experience. Sometimes, out-of-stock products can take longer to arrive. We apologize if there was a miscommunication regarding the availability of the glassware you purchased.
Verified review
Nov 13, 2022
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Verified review
Nov 12, 2022
Never received my product and haven’t got any reply on my mail in a couple of days.
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Answer by Cookinglife
Nov 21, 2022
Very sorry to hear that your order did not arrive on time. Hopefully, the issue has been resolved already, but if not, please do not hesitate to reach out to our team again to help locate your order.
Verified review
Nov 9, 2022
Ordered set of glasses which stated in stock paid in good faith only to receive an email cancelling order due to missing postage time and refunded myself, if they don’t want to sell to the UK why advertise it thought they was very unprofessional
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Answer by Cookinglife
Nov 11, 2022
Very sorry to hear that your order was cancelled. We certainly do deliver to the UK, so perhaps the item itself had run out of stock. Sincere apologies for the trouble.
Verified review
Nov 7, 2022
I have not received my order yet and have had very poor communication.
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Answer by Cookinglife
Nov 11, 2022
Very sorry to hear that you have not yet received your order, Joanne. If you haven't already, please do not hesitate to contact us at info@cookinglife.eu so that we can help resolve this as quickly as possible.