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Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
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Apr 28, 2023
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Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
cookinglife.eu customer
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
cookinglife.eu customer
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Apr 21, 2023
Verified review
Charged €13 for return label that doesn't work. Stuck with pan I don't want.
I don't like to give bad reviews, but...
When I get charged €13 for a return label that doesn't work and after 3 trips can't find a 'DHL parcelshop' in Ireland that will take the return, it's a tempting notion.
After a month of calling CookingLife's phone number and getting a message that "due to maintenance we are currently not reachable by phone" and after multiple attempts at phone and message contact via the WhatsApp number on CookingLife's website netted no response, it's starts becoming an attractive option.
After multiple ignored emails to info@cookinglife.eu asking for help, it becomes a certainty.
This is either a company on its way out of business or one whose business model 'sell and forget'. Either way I won't be back...
cookinglife.eu customer
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Apr 21, 2023
Verified review
Bad servis
one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
cookinglife.eu customer
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Apr 20, 2023
Verified review
I haven’t gotten my order yet
cookinglife.eu customer
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Apr 19, 2023
Verified review
No answer on my question by e mail and WhatsApp
cookinglife.eu customer
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Apr 19, 2023
Verified review
Deliver my order or refund my payment
cookinglife.eu customer
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Apr 18, 2023
Verified review
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
cookinglife.eu customer
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Apr 9, 2023
Verified review
I have emailed them twice about an order & they have not come back to me
cookinglife.eu customer
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Apr 7, 2023
Verified review
Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there.
I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
cookinglife.eu customer
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Apr 3, 2023
Verified review
Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls.
If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life
Order number 686022 please contact me
cookinglife.eu customer
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Mar 30, 2023
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Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
cookinglife.eu customer
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Mar 30, 2023
Verified review
Ask me when I’ve received it!
cookinglife.eu customer
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Mar 28, 2023
Verified review
Respond to my emails after I received a very badly damaged order. The order number shown is wrong. Can you help ? All telephone numbers shown on website are wrong or do not respond.
cookinglife.eu customer
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Mar 27, 2023
Verified review
They aren't answering on questions about my order (I wrote to them on Whatsapp). My order still hasn't been sent, and it has been more than 2 weeks (delivery time was 4-6 days). I'm very disapointed, cause I was counting on that order.
Answer by cookinglife.eu
Mar 27, 2023
Very sorry to hear it! Sometimes, the products are not directly available from us but have to be shipped from the manufacturer instead, and this can take longer. This is usually disclosed on the product page, however. Please do not hesitate to reach us by phone during working hours to resolve this matter!
cookinglife.eu customer
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Mar 25, 2023
Verified review
Kettle supplied to UK with a continental plug, purchased from a UK website
Answer by cookinglife.eu
Mar 27, 2023
Sorry to hear that you were disappointed with the kettle.
For any product that requires a plug, we disclose that the European plug does not fit into the UK 3-pin socket and that an adapter is needed for our UK customers. We are based in the Netherlands, thus our products are not designed for our UK customers.
cookinglife.eu customer
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Mar 24, 2023
Verified review
Communication with customers
Answer by cookinglife.eu
Mar 27, 2023
Thank you for leaving feedback.
cookinglife.eu customer
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Mar 12, 2023
Verified review
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
Answer by cookinglife.eu
Mar 27, 2023
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
cookinglife.eu customer
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Mar 12, 2023
Verified review
cookinglife.eu customer
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Mar 10, 2023
Verified review
cookinglife.eu customer
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Mar 7, 2023
Verified review
I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY!
One of the items I received was broken.
Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.
cookinglife.eu customer
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Feb 19, 2023
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