cookinglife.euReviews

Very poor packaging, very poor delivery arrangement and terrible customer service. They didn't wrap the plates and glasses properly. When I received the parcels, many of them are broken. They put my delivery address without door number to DHL, after that, they think it is my problem with DHL. I tried to reach them to tell them my door number, but there is no way to contact them in time. I called them back, no one answered. I emailed them, the auto system saying they will reply in FIVE working days. But I actually never got any reply. I finally reached them via WhatsApp, but they just keep saying sorry and tell me it is the problem between me and DHL. Because of the redelivery, I received my parcels late, I couldn't open my parcels right away. I received my parcels on 4th December from my neighbour, I opened them on 27th December and found most of them are broken, I sent them photos via WhatsApp right away on 27th. They didn't reply to me on 28th. They replied to me on 29th December and told me that I am too late. I should report goods damaged to them within 24 hours. Later they said I should report within 72 hours. Then they said... 14 days... This company is doing business in their own kingdom? Where is EU regulation and customer protection? I know I open the parcels late, but I didn't expect a company sells plates and glasses would wrap those fragile products in such an inappropriate way! They send out my order by filling in a door number they picked and asked me to collect my parcels from the neighbour. The problem is they put in No.4 but I live in No. 312! They don't care and they asked me to rearrange delivery with DHL. They shouldn't do delivery so cavalierly. They shouldn't wrap products so cavalierly. If you are selling ceramic plates and glasses, do it properly and carefully! Otherwise you are just making more rubbish to this planet! I will never buy anything from them.

on time in one piece

Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.

No package received. Apparently some of the order was sent but no proof of this nor refund for missing item. Have tried emailing but keep getting back a generic email Would really like a full refund as very disappointing service

Ordering and delivery were fine. No complaint at all. However the parcel arrived rattling with broken glass so had to refuse the parcel and there was another item in the parcel which was to be a Christmas present so I have to go shopping for something to replace that as well.

I do not have parcel you must contact carrier

Did not receive invoice and the document sent by cooking life does not have my vat id like provided.

I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days

Sorry for the negative feedback. I have not received my parcel so really can't comment.

Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.

Great

You have sent me someone else order of glass plates that were even broken!

The revolving mechanism on the Lazy Susan is faulty but having read the reviews and difficulties previous customers have had in returning their purchases I have decided to endeavour to have it repaired locally.

Missing items in my order, slow to respond to queries

cooking life have the right price and are extremely efficient, I only have one complaint, they do not have the faintest idea of how to pack glasses. In three out of four orders, there were breakages and no indication on the parcels that the contents were glass or fragile.