This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
I don't like to give bad reviews, but...
When I get charged €13 for a return label that doesn't work and after 3 trips can't find a 'DHL parcelshop' in Ireland that will take the return, it's a tempting notion.
After a month of calling CookingLife's phone number and getting a message that "due to maintenance we are currently not reachable by phone" and after multiple attempts at phone and message contact via the WhatsApp number on CookingLife's website netted no response, it's starts becoming an attractive option.
After multiple ignored emails to info@cookinglife.eu asking for help, it becomes a certainty.
This is either a company on its way out of business or one whose business model 'sell and forget'. Either way I won't be back...
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Verified review
Apr 7, 2023
Terrible experience with the carrier DHL which was chosen by Cookinglife. Not only did they not deliver to my home address when I was there all week but they also lied and said that they couldn't reach me. A complete lie. To make things even worse, I had to go at my own expense to their chosen pick up point only to find out that no one was there despite being there during opening hours. It was a one man shop and the owner was not there.
I will never use cookinglife again. I was on the verge of placing a 3rd and much bigger order but will give the business to another vendor.
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Verified review
Apr 3, 2023
Unfortunately there was an error in the quantity of my order and the colour. Cooking Life has neither resounded to my whatsapp email nor phone calls.
If they would contact me it could be resolved without this review. It’s the first time I haven’t had a good experience with Cooking Life
Order number 686022 please contact me
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Apr 21, 2023
one of the two jugs came broken, I wrote 2 e-mails and no response from you, so I rate the service negatively, the glass products were also not secured in the right way.
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Apr 9, 2023
I have emailed them twice about an order & they have not come back to me
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Mar 30, 2023
Answe my calls email and WhatsApp. Parcel arrived with a shelf missing
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Mar 30, 2023
Ask me when I’ve received it!
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Apr 18, 2023
I ordered my wine glasses n paid in full.. to date I have no glasses?? I would like my money back
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Apr 27, 2023
Ordered 4 cup and all arrived smashed, very poor packaging
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