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cookinglife.eu
Reviews:

549 reviews in the last 12 months3,009 total reviews  

3.81
Good

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Top positive review

Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu

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Oct 12, 2023
 Verified review
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Answer by cookinglife.eu
Oct 13, 2023
Beste klant, Bedankt voor de positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Oct 9, 2023
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Answer by cookinglife.eu
Oct 9, 2023
Beste Aureliador, Bedankt voor je positieve review. Fijn om te horen dat je tevreden bent over je bestelling! We wensen je veel plezier met je ontvangen producten. Met vriendelijke groet, Team Cookinglife
Oct 5, 2023
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Answer by cookinglife.eu
Oct 6, 2023
Dear Customer, Thank you for the positive review. We are pleased to hear that you are satisfied with our service. We hope you enjoy your purchase! With kind regards, Team Cookinglife
Oct 12, 2023
 Verified review
My order was never delivered. I attempted to contact the company 3 times over several weeks and all I received back were automated responses. Extremely poor customer service. I will not do business with Cookinglife again.
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Answer by cookinglife.eu
Oct 12, 2023
Dear customer, We are sorry to hear that you have not received your parcel. Our apologies for this! I see in the system that your package is indeed on notified as since 18/09, but has not been delivered. Unfortunately, it is not clear to us what the reason for this is. I have now initiated a refund and have sent you an e-mail with more information about this.                Apologies again for the inconvenience! Kind regards, Team Cookinglife
Oct 9, 2023
 Verified review
in 3 weeks order is not sent out and no answer from customer care. total order 769,6€
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Answer by cookinglife.eu
Oct 9, 2023
Best Allan, Thank you for your review. Sorry to hear you haven"t received your order yet. We have just sent you an email to inform you about your order. We look forward to hearing from you :) Kind regards, Team Cookinglife
Oct 18, 2023
 Verified review
Ordered pasta dishes and told not in stock after I had paid for them. Heard nothing since
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Answer by cookinglife.eu
Oct 20, 2023
Dear Gary, Thank you for your review. We are sorry to hear that you have not yet received your order. We apologise for the delay. However, I see in our system that your order will be delivered today! So you can still enjoy delicious pasta this weekend with your new pasta plates🍝️! Kind regards, Team Cookinglife
Oct 5, 2023
 Verified review
Ordered item for 50th birthday which was not delivered. One star only for timely refund.
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Answer by cookinglife.eu
Oct 5, 2023
Dear customer, We are sorry to hear that you did not receive your order on time. Our apologies for this! Unfortunately, your order was out of stock and it was not possible for us to deliver on time. We hope you had a happy birthday despite this inconvenience! Kind regards, Team Cookinglife
Oct 27, 2023
 Verified review
Haven’t received my products and the customer service doesn’t respond to my emails.
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Answer by cookinglife.eu
Oct 27, 2023
Dear Raquel, Thank you for your review. We"re sorry to hear that you haven"t received your order yet! Unfortunately, one item from your order was out of stock, which meant that your order had not yet been shipped. I have now initiated a partial delivery for you and sent an email with the expected delivery date of the out-of-stock item. Apologies again for the inconvenience and we hope you enjoy your purchase! Kind regards, Team Cookinglife
Oct 16, 2023
 Verified review

Scam Company

They are an absolute scam not deserve even one star or my time to rate them
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Answer by cookinglife.eu
Oct 17, 2023
Dear Hannah, Thank you for your review. It"s unfortunate that you are not satisfied with our service. We see that part of your order is out of stock. We have informed you about this via e-mail. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Oct 16, 2023
 Verified review

Scam Company

They are an absolute scam not deserve even one star or my time to rate them
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Answer by cookinglife.eu
Oct 28, 2023
Dear Hannah, We are very sorry to hear that you are not satisfied with our service! We understand that you have had problems with your recent purchases from Cookinglife. We would like to let you know that we have recently made significant improvements to our systems and processes to improve the quality of our service. At the same time, we have moved to a new warehouse and office. This should not excuse your problems of course, but I would like to mention it nevertheless. I see you have since been in contact with one of our colleagues and your problem has been solved. We have sent you an email with further information about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
Oct 6, 2023
 Verified review
Be better att helping and returning payment if we don't get our order.
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Answer by cookinglife.eu
Oct 25, 2023
Dear Carol Jakobsson, Thank you for your review. Annoyed to hear that you did not receive the shipment, we apologize for this! Meanwhile you have been informed about the new delivery of your order. Our apologies for the inconvenience! With kind regards, Team Cookinglife
Oct 16, 2023
 Verified review
Order did not arrive yet! It was not even dispatched!!
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Answer by cookinglife.eu
Oct 17, 2023
Dear Jacqueline, Thank you for your message. We see that your order was returned on 12 October. We have resent the shipment to you via PostNL. You are expected to receive your order within 2 working days. Hoping to have informed you sufficiently. If you have any further questions, please do not hesitate to contact us. Have a nice day!
Oct 22, 2023
 Verified review
Haven’t received my shipment yet.
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Answer by cookinglife.eu
Oct 24, 2023
Sehr geehrter P. Weingrow, herzlichen Dank für Ihre Nachricht. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wie ich sehe, haben Sie die Bestellung in der Zwischenzeit erhalten. Wir hoffen, dass sie Ihnen gefällt! Mit freundlichen Grüßen, Team Cookinglife
Oct 19, 2023
 Verified review
Item didn’t arrive yet
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Answer by cookinglife.eu
Oct 20, 2023
Dear Hugh, Thank you for your feedback. We are sorry to hear that you have been waiting a long time for your order, we apologise for this! However, I see in our system that your order will be delivered today. So you can get the weekend started off right with your new beer glasses! Enjoy your purchase 🙂  Kind regards, Team Cookinglife
Sep 21, 2023
 Verified review
Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.
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Answer by cookinglife.eu
Sep 22, 2023
Dear Barbara, Thank you for your review. We apologize for the poor communication. We do our best to respond on all platforms as soon as possible, however, due to busyness, we are not always able to provide our customers with a response within the desired timeframe. We work hard as a team to respond to customers as quickly as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 27, 2023
 Verified review
Site easy to use and fast delivery. Didn’t answer the mail I wrote at the same that I made the order, nor take it in account to change order.
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Answer by cookinglife.eu
Sep 27, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Sep 10, 2023
 Verified review
I am very pleased with the pan set i purchased. It was packed very well, and delivery was quick. Thank you to the people at cooking life.
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We love to hear that you had a good experience with Cookinglife. Great to hear that everything is to your liking and I wish you lots of fun with your order. With kind regards, Team Cookinglife
Sep 10, 2023
 Verified review

Great website

Great prices, range of stock & easy to use website. Delivery was timely. No issues anywhere along the way. A great shopping experience
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We love to hear that you had a good experience with Cookinglife. Great to hear that everything is to your liking and I wish you lots of fun with your order. With kind regards, Team Cookinglife
Sep 12, 2023
 Verified review
Very professional, fast delivery, I ordered big glass jar, and it was packed very well. 5 stars. I will shop with them for sure
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Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Sep 21, 2023
 Verified review
Very fast dispatch and delivery. Incredibly value shipping, from NL to UK. Excellent packaging. Great service throughout.
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Answer by cookinglife.eu
Sep 22, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife