My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Very good range of products at great prices. Quick delivery
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2 days ago
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Great service.. great products.. would definitely recommend.. quick delivery also
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3 days ago
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Came from the NL lots of info on delivery progress and arrived a day late.
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3 days ago
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Quick delivery of quality goods
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Answer by cookinglife.eu
3 days ago
Dear Sheryl, Thank you so much for your lovely review! We"re thrilled to hear that you"re satisfied with our fast delivery and the quality of our products. Enjoy your Cookinglife coffee cups Deep Forest 160 ml! Don"t hesitate to reach out if you need anything else. Met vriendelijke groet, Team Cookinglife
3 days ago
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Everything perfect. Good customer service and delivery on time
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3 days ago
Dear Bruna, Thanks for sharing your experience with Cookinglife! How nice to hear that you are satisfied with our service and fast delivery. Enjoy your new wine glasses and make beautiful memories with every sip! Cheers to pleasant moments and delicious wines! See you soon in our webshop, we have many more beautiful things in store for you :) Kind regards, Team Cookinglife
4 days ago
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I have still not received my order
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Answer by cookinglife.eu
4 days ago
Dear Michael, We apologise for the delay in receiving your order. We understand how annoying this must be. Our warehouse has already dispatched your package. Unfortunately, due to busy times at our shipping partner, delivery may take a little longer than usual. We would like to assure you that we are closely monitoring the status of your shipment and doing our utmost to ensure that your order reaches you as soon as possible. We ask for your understanding and patience in this situation. If you have any further questions or would like more information on the status of your package, please do not hesitate to contact us. Kind regards, Team Cookinglife
5 days ago
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4 days ago
Dear Paolo, Thank you for your 5-star rating! Enjoy your Ballarini Palermo frying pan. Let us know if you need anything else. With kind regards, Team Cookinglife
6 days ago
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6 days ago
Beste Tanja Korpelainen, Geweldig om te horen dat je zo blij bent met de Maxwell & Williams schaaltje, serveerschaal, kom & ontbijtbord! We zijn blij dat ze aan je verwachtingen voldoen. Bedankt voor het delen van je positieve ervaring. Geniet van je aankopen! Met vriendelijke groet, Team Cookinglife
6 days ago
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6 days ago
Beste klant, Fijn om te horen dat je tevreden bent met de Le Creuset Braadpan Ovaal Signature Azure! We zijn blij dat het aan je verwachtingen voldoet en dat het een waardevolle aanvulling is in je keuken. Bedankt voor het delen van je positieve ervaring en veel kookplezier met je nieuwe braadpan! Met vriendelijke groet, Team Cookinglife
7 days ago
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certain brain don't make it to the UK, post Brexit nonsense. Thanks for bridging this all so unnecessary gap, @Cookinglife :)
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Answer by cookinglife.eu
7 days ago
Dear Pierre, Thank you for your kind words! We"re glad to hear that we could help to bridge the gap and get your items to you in the UK, despite the post Brexit challenges. If you have any other questions or need further assistance, feel free to ask. Kind regards, Team Cookinglife
8 days ago
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8 days ago
Dear Lisa, Thank you for your positive review! Enjoy your new Nespresso cup holder! We hope it will make your favourite coffee moments even more organised and enjoyable. We hope to welcome you back to our webshop soon :) Kind regards, Team Cookinglife
8 days ago
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Every thing that I wanted quality excellent and service very good would buy from here again
Every thing that I wanted quality excellent
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Answer by cookinglife.eu
8 days ago
Dear Liz, That"s fantastic to hear! We"re thrilled that you"re happy with the quality of your purchase and our service. It"s always our aim to make sure you have everything you need for your kitchen, so we"re glad we could help. If you ever need anything else, remember we"re just a click away. Enjoy your new items! Kind regards, Team Cookinglife
12 days ago
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Packed and protected well
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11 days ago
Dear Stephen, How great to hear that the thermos was well and securely packaged! We hope this thermos keeps your hot drinks at just the right temperature. If you need any more kitchen supplies in the future, we are always here for you. Thanks for your positive feedback and have fun with your new thermos! Kind regards, Team Cookinglife
12 days ago
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I didn’t receive a tracking email so I have no idea where my parcel is
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Answer by cookinglife.eu
11 days ago
Sehr geehrte Amy Wakefield, Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir entschuldigen uns dafür! Leider gab es einige Verzögerungen bei der Lieferung, so dass sie später als erwartet zugestellt wurde. Wie wir sehen, haben Sie die Lieferung nun erhalten und wir hoffen, dass Ihnen Ihr Gourmet-Set gefällt! Wir entschuldigen uns für die Unannehmlichkeiten. Mit freundlichen Grüßen, Team Cookinglife
12 days ago
Verified review
Broken dishes and very expensive returns
When we first ordered we ordered a to small size, we thought we could just return it but in fine print you must pay for the shipping fee AND. You must only use DHL. That would have cost from Finland over 399e, so we decided to re order and just deal with our lost, now this time with the right size . The packaging was so poor on the ceramic dish that they broke. As being a small restaurant maybe it’s better we just skip this website all together we can help to feel awkwardly cheated
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Answer by cookinglife.eu
11 days ago
Dear Alice, Our sincere apologies for the inconvenience caused to your order. We would like to clarify that if the items were damaged during transport from us to you, the customer, we will cover the return costs. It is often not even necessary to return the damaged items if we have received photos of them. We are very sorry that the packaging of your order did not meet expectations and resulted in breakage. It is always our intention to pack carefully to avoid such situations. One of our colleagues contacted us today to rectify this situation and provide a solution. We look forward to hearing from you to take the matter further and ensure that you are satisfied with the solution offered. Once again, we apologise for the inconvenience and hope we can regain your trust. Kind regards, Team Cookinglife
12 days ago
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Positive experience on every occasion
I have used Cookinglife multiple times, positive experience on every occasion. Great communication, fast dispatch and delivery, to the UK, great packaging also. Very competitive priced products, exceptional value shipping. Would certainly use this company in the future.
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Answer by cookinglife.eu
11 days ago
Dear Paul, We are delighted with your kind words! It is always nice to know that our customers are satisfied with our service, We are especially happy to hear that you appreciate our competitive prices and fast delivery. We do our best to get your cooking supplies to you as soon as possible! Kind regards, Team Cookinglife
Nov 20, 2023
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Arrived very quick, excellent communication and quality product.
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Nov 21, 2023
Dear Cinzia, That"s great to hear! We"re thrilled that your order arrived quickly and that you are happy with the quality of the product. We always strive to offer the best possible communication to our customers, so your feedback is truly appreciated. Enjoy your new product. Happy cooking! 🍳
Nov 19, 2023
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Very hapoy about the order that went through very fast. On the delivery day I was home all day but they didn’t find our address….??
So I chose another delivery point and picked it up there.
Beautiful Belgian Fritel waffle maker!
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Answer by cookinglife.eu
Nov 20, 2023
Dear Nadet, Thank you for your positive review! How nice to hear that you are happy with the quick processing of your order and the beautiful Belgian Fritel waffle iron! Our sincere apologies for the inconvenience around the delivery. We are sorry that the delivery address was not found, but we are glad you were able to pick up the package at the other pick-up point. We hope you will bake delicious waffles and enjoy them to the full! If you have any further questions or if we can help with anything, please feel free to let us know. Kind regards, Team Cookinglife
Nov 16, 2023
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1 item was not delivered. Nobody answers the emails. Very poor service.
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Answer by cookinglife.eu
Nov 17, 2023
Dear Jevgenija, How sorry to hear that you are not satisfied with our service. We understand the frustration of a missing item and the lack of response to your emails. We sincerely apologise for this inconvenience. You have just received an email through which we intend to address this issue immediately and provide an appropriate solution. We appreciate your patience and understanding as we resolve this for you :) Kind regards, Team Cookinglife
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