The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
Excelente. Produtos de qualidade de marcas prestigiadas a preços acessíveis, com serviço de entrega eficiente.
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Answer by Cookinglife
6 days ago
Obrigado por nos dar o seu feedback!
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Mar 19, 2023
Fast delivery,great product,smooth transaction,great service
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Answer by Cookinglife
6 days ago
That's great, thank you for your feedback!
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Mar 19, 2023
Good product, good tracking messages and priced well
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Answer by Cookinglife
6 days ago
That's great to hear, thank you for leaving feedback!
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Mar 18, 2023
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Mar 18, 2023
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Mar 17, 2023
Posted and received on time. Item as decided
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Answer by Cookinglife
6 days ago
That's great!
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Mar 16, 2023
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Mar 14, 2023
A really sleek piece of equipment. Makes cooking a joy and simplicity itself. Highly recommend.
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Answer by Cookinglife
6 days ago
That's great to hear, thank you for your feedback!
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Mar 12, 2023
Faulty kettle, all enamel peeling off, sent photos 3 days ago and have heard nothing. I have reported to paypal. Received kettle Judy over 1 week ago .
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Answer by Cookinglife
6 days ago
Very sorry to hear it! If you have not heard back from us yet, be sure to give us a quick call to resolve this matter as soon as possible.
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Mar 12, 2023
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Mar 12, 2023
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Mar 12, 2023
Fast delivery and exactly as described
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Answer by Cookinglife
6 days ago
That's great, thank you for your feedback!
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Mar 11, 2023
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Mar 11, 2023
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Mar 10, 2023
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Mar 9, 2023
I recently had a great experience with this retailer.
I ordered on a Sunday morning and my package was shipped out the same day.
The packaging was exceptional, with each individual item wrapped in protective material and clearly packed with care.
I was pleased to find that all the items were exactly as described and expected, and at a reasonable price.
The only downside was that some items seemed to have collected dust in the warehouse for a while. However, a quick handwash restored them to their original condition, and this is not enough of a concern for me to deduct any stars from my review.
Overall, I am very satisfied with my purchase and will definitely use this retailer again.
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Answer by Cookinglife
6 days ago
Thank you for your feedback!
Verified review
Mar 7, 2023
I have emailed 20+ times, no response on their Whatsapp number or their telephone number. I have reported you to my credit card company and hope to get a refund. You are criminal - I have been waiting for a response since JANUARY!
One of the items I received was broken.
Don't you dare ask me to call you, I have tried. Email me back ASAP or I will file legal papers to you.
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