My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Good quality item and very good price. Delivered within timescale.
Kept informed of what was happening with parcel and tracking.
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Answer by cookinglife.eu
Jul 25, 2023
Dear customer, Thank you for your positive review! We are pleased to hear that you are satisfied with the price and quality of our products. We are also pleased to hear that we provided you with the right service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Jul 19, 2023
Verified review
6 x Leffe Abbey glasses, all good
Ordered six glasses, they arrived promptly well packed, undamaged. Prices was very reasonable too even with having had to pay p&p.
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Jul 17, 2023
Verified review
Order placed and payed on 14.6.2023, arrived 21.6.2023 damaged. Return request created the same day. Still not received all of the replaced items (just one bowl), not answering return request, not answering on phone, not answering on email..., the worst experience ever.
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Jul 16, 2023
Verified review
I think it is a spam site. As soon as you buy you get an email that they have trouble with their phone and email system and that you can not contact them or it might take more than 7 days. Trying to desperately get my money back. Not a good experience.
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Answer by cookinglife.eu
Sep 14, 2023
Good afternoon, I can see you have contacted our customer service, it looks like the issue has been fixed. Have a nice day!
Jul 13, 2023
Verified review
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Jul 12, 2023
Verified review
500EUR COFFEE MACHINE NEVER ARRIVED!
We want our money back ASAP
Please don't ever order from this website
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Jul 11, 2023
Verified review
Great price, communications and speed of delivery.
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Jul 10, 2023
Verified review
Disgraceful service
We placed an order (523228) over a month ago. So far we received only 1 item and for the second one there is no way to get any feedback.
No answer to the several emails sent, no answer on WhatsApp, return online form not working, never ending queue on the phone to have the line systematically dropped after half an hour.
Disgraceful service, I only wish we found Trustedshops.eu before we placed to order.
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Answer by cookinglife.eu
Jul 21, 2023
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you did not receive your order in its completeness. We apologise for this inconvenience. We apologise for the poor communication! We do our best to provide a response on all platforms as soon as possible, however, we have not yet fully cleared the backlog caused by the transition of systems, which has prevented us from responding within the required timeframe. Unfortunately, with the information, given here, we cannot find an order in the system. The e-mail used to post this review is not known in our system and the same goes for the order number. If you have sent us a message, we will respond as soon as possible. Unfortunately, due to the backlog this may take longer than you are used to from us. We are working hard to clear this backlog so that we can provide you with a better service in the future! Apologies again for the inconvenience. Kind regards, Team Cookinglife
Jul 9, 2023
Verified review
This is the worst service I have ever experienced shopping in the internet.
Made an order on the 20th of May and I am still waiting for a delivery or refund. The customer service is a joke and the supposed “Trusted shops” guarantee is another, with their non ending "We are currently checking your case.”
Total waist of time and money
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Jul 7, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 6, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 6, 2023
Verified review
Exactly as described quick delivery
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
Great to hear that you are satisfied with the quality of our products and quick delivery.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 6, 2023
Verified review
Great selection and excellent value, prompt delivery. Would highly recommend.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
Great to hear that you are satisfied with the quality of our products and quick delivery.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 3, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 3, 2023
Verified review
Poor customer service
Placed order, no clear communication re delivery date, plus customer service team filed to get back to various enquiries related to delivery address. No response to WhatsApp messages sent to cooking life custom service WhatsApp account.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time. Our apologies for this!
I see in the system that you have since been in contact with one of our colleagues and that you have reached a solution.
Once again our apologies.
Kind regards,
Team Cookinglife
Jul 2, 2023
Verified review
Deliver very slow
Deliver from this firm has been very slow. Item ordered 7 days ago has only reached southern England and will probably take another two days to reach Scotland. The web address makes you think this is a UK business but they are Dutch and the warehouse is in Holland so anything comming to the UK hs to go through customs, Never again
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that we did not deliver your order on time. Our apologies for this!
We have recently switched to a different system. This is because in our previous system, many messages, such as e-mails and Whatsapps, did not arrive. However, the transition of these systems causes an unwanted delay in all processes around order processing.
As a result, we were also unable to respond within the required time.
I see in the system that your order has now been delivered.
Apologies again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jul 2, 2023
Verified review
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review.
We hope you enjoy your order!
Kind regards,
Team Cookinglife
Jul 1, 2023
Verified review
I’ve still not received my order or had any updates on it!
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I see in the system that your order has been shipped from our warehouse. Your package is therefore on its way.
I have sent you an e-mail with a track & trace code.
Sorry again for the inconvenience and we hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jul 1, 2023
Verified review
First Class Service
I was very impressed at how quickly I received the order from Netherlands as I am in Scotland, I have waited longer for UK deliveries. They kept me well up to date on the order and delivery process. The bowls were well packed and the price was excellent. Including delivery I could not get them cheaper in the UK, in fact they were mostly out of stock in UK. I would recommend this company and I certainly will use them again.
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your positive review!
Great to hear that you are satisfied with the delivery and the quality of the products.
We hope you enjoy your purchase!
Kind regards,
Team Cookinglife
Jul 1, 2023
Verified review
July andI still have not received my order. Only emails in dutch which is stupid to an English address. I am furious
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Answer by cookinglife.eu
Jul 7, 2023
Dear customer,
Thank you for your review.
We are sorry to hear that you have not yet received your order. Our apologies for this!
I have sent you an email, in English, to reach a solution with you.
Kind regards.
Team Cookinglife
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