My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
Ho acquistato uno stampo a ciambella della Kitchen aid che è arrivato dopo un paio di giorni in perfette condizioni perfettamente imballato. Consiglio questo sito per la serietà e per i prezzi competitivi
cookinglife.eu customer
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Nov 7, 2022
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I have not received my order yet and have had very poor communication.
Answer by cookinglife.eu
Nov 11, 2022
Very sorry to hear that you have not yet received your order, Joanne. If you haven't already, please do not hesitate to contact us at info@cookinglife.eu so that we can help resolve this as quickly as possible.
Initial delivery arrived quickly but unfortunately the glasses were broken reported with photos
They apologised and have said they will send replacements if these arrive intact then they deserve four stars
Answer by cookinglife.eu
Nov 4, 2022
Very sorry to hear that your first order arrived broken.
cookinglife.eu customer
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Oct 29, 2022
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Fast delivery with great and accurate tracking details throughout
Answer by cookinglife.eu
Nov 4, 2022
That's great, we hope to see you again soon!
cookinglife.eu customer
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Oct 29, 2022
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Very efficient in keeping me informed about my order
Answer by cookinglife.eu
Nov 4, 2022
Thank you for the great feedback!
cookinglife.eu customer
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Oct 28, 2022
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cookinglife.eu customer
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Oct 27, 2022
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Good experience
Items were reasonably price and arrived in good time.
Answer by cookinglife.eu
Nov 4, 2022
Thank you for the feedback!
cookinglife.eu customer
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Oct 25, 2022
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Quick delivery and well wrapped and boxed
Answer by cookinglife.eu
Nov 4, 2022
That's great, thank you for the feedback!
cookinglife.eu customer
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Oct 25, 2022
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Send items tuhat customer Haven ordered and paid.
Answer by cookinglife.eu
Nov 4, 2022
Very sorry to hear about this! If you haven't already, please do not hesitate to contact us at info@cookinglife.eu to resolve the issue straight away.
cookinglife.eu customer
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Oct 24, 2022
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Really good quality at a great price. Ordered from the UK and the item was dispatched almost immediately and delivered within just 1 week.
I was so impressed I ordered another for a family member.
Answer by cookinglife.eu
Nov 4, 2022
That's great to hear! We hope to see you again soon.
cookinglife.eu customer
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Oct 24, 2022
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Excellent customer service and very fast delivery.
Answer by cookinglife.eu
Nov 4, 2022
Glad to hear it!
cookinglife.eu customer
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Oct 24, 2022
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They try hard to do it but if you send a package with glasses and fragile things in general you should be more careful because there is no mention of FRAGILE on the package as i asked them. The result was that i received 2 times broken items which they paid back of course but there is no need to experience that.
Answer by cookinglife.eu
Nov 4, 2022
Very sorry to hear that you had a negative experience.
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