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cookinglife.eu
Reviews:

685 reviews in the last 12 months3,474 total reviews  

4.34
Good

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Valid

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Top positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Top negative review

Jun 27, 2023
 Verified review
Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team
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Reviews for cookinglife.eu

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Sep 10, 2023
 Verified review
I am very pleased with the pan set i purchased. It was packed very well, and delivery was quick. Thank you to the people at cooking life.
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We love to hear that you had a good experience with Cookinglife. Great to hear that everything is to your liking and I wish you lots of fun with your order. With kind regards, Team Cookinglife
Sep 10, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
 Verified review
Professional service and fast delivery
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. Super to hear that everything is clear and that everything is to your satisfaction. I hope you enjoy your order. If you have any further questions please feel free to contact us. Kind regards, Team Cookinglife
Sep 9, 2023
 Verified review
I wish to promote your products and wish to know if you dropship ? James Begadon
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We are not a dropship company. We have our own warehouse in the Netherlands. Have a nice day. If you have any further questions please feel free to contact us. Kind regards, Team Cookinglife
Sep 9, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling 🙂  Met vriendelijke groet, Team Cookinglife
Sep 7, 2023
 Verified review

Money refund

Main reasons for low rating are customer service and money refund. For more details, read below. Despite several attempts (by e-mail / web contact form / phone) to get response from cookinglife.eu regarding refund I received neither money back nor reply concerning delay of money transfer after period of 10 business days after my return was processed. Btw: processing of return took unusual long time. I was successful to reach customer service by phone finally on Monday this week and got response by e-mail on Tuesday. It was told me that my refund should be settled until next day. The e-mail communication led to nowhere and didn't follow up my issue so far. The result today is that nothing changed and refund is still not transferred. I have to say, that this is my worst experience over past years. To be objective, I state that the delivery was fulfilled in a timely manner and the packaging and consequently goods were all right. All in all, I miss hundreds of euros.
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Answer by cookinglife.eu
Sep 9, 2023
Dear Karol, We are sorry to hear that you had to wait a long time for a refund. Our apologies for this! I see that a refund was made yesterday (08/09) to the bank account number known to us. Again our apologies for the unpleasant experience at Cookinglife. We are working hard to provide you and other customers with a better service in the future! Kind regards, Team Cookinglife
Sep 7, 2023
 Verified review
Excellent products delivered promptly
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Answer by cookinglife.eu
Sep 7, 2023
Good afternoon, Thank you for your review! Great to hear that you are satisfied with our service. Have a great day.
Sep 7, 2023
 Verified review
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Answer by cookinglife.eu
Sep 7, 2023
Good afternoon, Thank you for your review! Great to hear that you are satisfied with our service. Have a great day.
Sep 6, 2023
 Verified review
Quick and seamless confirmation of order and actual delivery by post. I’m also happy with the products I bought.
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Answer by cookinglife.eu
Sep 6, 2023
Good evening, Thank you for your review! We are happy to hear that you are satisfied with our service! A good day. Kind regards, Team Cookinglife
Sep 4, 2023
 Verified review
Quick postage lovely product. Well wrapped
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Answer by cookinglife.eu
Sep 6, 2023
Good evening, Thank you for your review! We are happy to hear that you are satisfied with our service! A good day. Yours sincerely, Team Cookinglife
Sep 4, 2023
 Verified review
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Answer by cookinglife.eu
Sep 4, 2023
Goedemiddag, Bedankt voor de review. Fijn om te horen dat je tevreden bent over de service! Veel plezier met je bestelling. Met vriendelijke groet, Team Cookinglife
Sep 3, 2023
 Verified review

The order received incomplete!

The order #531478 from 22/08/2023 received incomplete! I bought for amount 107,86 Euro and received items only for a total of 69,89 Euro. Also I wrote a letter on 08/28/2023 to the seller with a request to solve it, but did not receive any answer. Dear cookinglife.eu, if you can't deliver ordered items, please refund the money.
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Answer by cookinglife.eu
Sep 4, 2023
Good afternoon, Thank you for your review. I apologize that we haven"t given you a response yet. When I look at your order I see that we do not have all items in stock. That"s why we sent you all the items we have in stock so you can already enjoy them! I have personally sent you another email with all the information about your order. With kind regards, Team Cookinglife
Sep 2, 2023
 Verified review
I had a questiom about an order which was answered very quickly, communication from the company is very good
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
AH
Alan H.
Planet Earth
Sep 1, 2023
 Verified review
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
Sep 1, 2023
 Verified review

Great delivery service

Great tracking and communication of status of order. Great price point. Product was wrapped like a baby.
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Answer by cookinglife.eu
Sep 4, 2023
Good afternoon, Thank you for the review. Great to hear that you are satisfied with the service! If you have any further questions we would like to hear from you. Kind regards, Team Cookinglife
Aug 30, 2023
 Verified review
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Answer by cookinglife.eu
Aug 30, 2023
Beste natachagovan@gmail.com, Bedankt voor je mooie review! We wensen je veel plezier met je bestelling! Wil je de review die je met ons gedeeld hebt ook op Google achterlaten? Dit zouden wij enorm waarderen! Werkt de bovenstaande link niet? klik dan hier: https://g.page/r/CQ-A4O0LoEnpEB0/review Met vriendelijke groet, Team Cookinglife
Aug 29, 2023
 Verified review
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team CookinglifeGood evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife
Aug 29, 2023
 Verified review
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Answer by cookinglife.eu
Sep 4, 2023
Good evening, Thank you for the review. Great to hear that you are happy with the service! Enjoy your order. Kind regards, Team Cookinglife