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cookinglife.eu
Reviews:

709 reviews in the last 12 months3,507 total reviews  

4.39
Good

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Valid

Includes Buyer Protection
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Most relevant positive review

Feb 6, 2024
 Verified review
Cooking life had the perfect sized stainless steel trivets for me - 3 sizes as opposed to most only providing 2. They looked to be of superior quality to anything I could order from a uk based company where I live. I firstly checked Trust Pilot and was hesitant to order as many poor reviews. I then checked Trusted shops and reviews there gave confidence to go further. I emailed cooking life to check I could contact them and to check items in stock. I received a prompt response, ordered, received confirmation and delivery information. They arrived yesterday via fedex and Royal Mail. I am super pleased with the quality of the trivets and happy to recommend this company.
CO
CATHARINE O.
KINGS LYNN

Most relevant negative review

Jun 27, 2023
 Verified review
Absolutely appalling customer service!! Dear Philip, We have received your message. We are very busy, we will do our best to send you a response within 7 business days. We are currently in a transition of systems where unfortunately we are running into some problems. Because of this, our deliveries are delayed and we are hard to reach by phone due to technical problems. We ask for your patience, your order will be shipped and your question answered as soon as possible. We are working hard to deliver your order as soon as possible. You may not receive an email with the track and trace code of your order. Should you wish to add to your request, please reply to this e-mail. If you have not yet added an order number to your e-mail, we would like to ask you to send us one. Then we can help you faster. If you have damage to your order or want to return your order, we would like to ask you to report this via returns.com/cookinglife. Then we will pick up your request there. Kind regards, Translated with www.DeepL.com/Translator (free version) Kind regards, The Cookinglife team
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Reviews for cookinglife.eu

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Sep 26, 2023
 Verified review
Very good price. Prompt delivery to Denmark.
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Answer by cookinglife.eu
Sep 26, 2023
Dear, Thank you for your positive review!    Great to hear that you are satisfied with our service :) We hope you enjoy your received products!    Kind regards,    Team Cookinglife
Sep 25, 2023
 Verified review
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Answer by cookinglife.eu
Sep 25, 2023
Good afternoon, Thank you for your review. Great to hear that you are satisfied with the service of Cookinglife! We hope you enjoy your order. Have a nice day. With kind regards, Team Cookinglife
Sep 21, 2023
 Verified review
Very fast dispatch and delivery. Incredibly value shipping, from NL to UK. Excellent packaging. Great service throughout.
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Answer by cookinglife.eu
Sep 22, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 21, 2023
 Verified review
Good item well described, well priced.well packaged and Delivered. Could have communicated that item had been delayed instead I had to ask. When I did ask I got a bit response which had no bearing on the query.
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Answer by cookinglife.eu
Sep 22, 2023
Dear Barbara, Thank you for your review. We apologize for the poor communication. We do our best to respond on all platforms as soon as possible, however, due to busyness, we are not always able to provide our customers with a response within the desired timeframe. We work hard as a team to respond to customers as quickly as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 20, 2023
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Answer by cookinglife.eu
Sep 21, 2023
Beste klant, Bedankt voor de positieve review. We wensen je veel plezier met jouw aankoop! Met vriendelijke groet, Team Cookinglife
Sep 20, 2023
 Verified review
Brilliant service, thank you 😊
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Answer by cookinglife.eu
Sep 21, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 20, 2023
 Verified review
I made the wrong choice of item and immediately cancelled my order but was only attended to once the order had shipped.
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Answer by cookinglife.eu
Sep 20, 2023
Good afternoon, Thank you for your review. My apologies for the bad experience. We ship packages very quickly from our warehouse so that it reaches the customer as soon as possible. In some cases we are too late to cancel the order because it has already been shipped. You can always return the order! Kind regards, Team Cookinglife
Sep 19, 2023
 Verified review
Box is smashed, class is crushed, and no fragile sing on the package, but there was set or glass dishes. No reply on my refund request from 15 of September. So much disappointment for this time.
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Answer by cookinglife.eu
Sep 19, 2023
Dear, Thank you for your review. Unfortunate to hear that your order was delivered with damage! Our apologies for the inconvenience. Unfortunately because we recently switched to a new system we have experienced unwanted delays in all processes around order processing. Because of this we were unfortunately not able to respond within the required time, our apologies! We have already initiated a refund, we have sent you a message with more information. With kind regards, Team Cookinglife
Sep 18, 2023
 Verified review
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Answer by cookinglife.eu
Sep 18, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 13, 2023
 Verified review

Poor customer service, confusing return system

My ordered item, vacuum glass dishes, does not function as it should. Cannot hold a vacuum, lids come loose after a short period of time. Have tried logging a request on via my account, no response from cooking life. Have tried to initiate a return, but returnless option only allows 8 digit order code. Original order ID from the first email I received from cookinglife is only 6 digits. Subsequent
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Sep 12, 2023
 Verified review
Very professional, fast delivery, I ordered big glass jar, and it was packed very well. 5 stars. I will shop with them for sure
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Answer by cookinglife.eu
Sep 13, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :) Kind regards, Team Cookinglife
Sep 11, 2023
 Verified review
Unfortunatly i didn't receive the products and i dont have any information about IT.
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Answer by cookinglife.eu
Sep 16, 2023
Dear Eugen, We are sorry to hear that you have not yet received your order. Our apologies for this! I see in the system that it was sent yesterday (15/09) from our warehouse and will be delivered as soon as possible. I have also sent you an email about this. We hope you enjoy your purchase! Kind regards, Team Cookinglife
Sep 10, 2023
 Verified review

Great website

Great prices, range of stock & easy to use website. Delivery was timely. No issues anywhere along the way. A great shopping experience
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We love to hear that you had a good experience with Cookinglife. Great to hear that everything is to your liking and I wish you lots of fun with your order. With kind regards, Team Cookinglife
Sep 10, 2023
 Verified review
I am very pleased with the pan set i purchased. It was packed very well, and delivery was quick. Thank you to the people at cooking life.
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We love to hear that you had a good experience with Cookinglife. Great to hear that everything is to your liking and I wish you lots of fun with your order. With kind regards, Team Cookinglife
Sep 10, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart. We wensen je veel plezier met de bestelling :) Met vriendelijke groet, Team Cookinglife
Sep 10, 2023
 Verified review
Professional service and fast delivery
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. Super to hear that everything is clear and that everything is to your satisfaction. I hope you enjoy your order. If you have any further questions please feel free to contact us. Kind regards, Team Cookinglife
Sep 9, 2023
 Verified review
I wish to promote your products and wish to know if you dropship ? James Begadon
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Answer by cookinglife.eu
Sep 11, 2023
Good afternoon, Thank you for your review. We are not a dropship company. We have our own warehouse in the Netherlands. Have a nice day. If you have any further questions please feel free to contact us. Kind regards, Team Cookinglife
Sep 9, 2023
 Verified review
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Answer by cookinglife.eu
Sep 11, 2023
Goedemiddag, Bedankt voor je positieve review! Fijn om te horen dat je een positieve ervaring met Cookinglife ervaart.We wensen je veel plezier met de bestelling 🙂  Met vriendelijke groet, Team Cookinglife