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cookinglife.eu
Reviews

: 2,950Good

3.88

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Reviews for cookinglife.eu

585 verified reviews in the last 12 months

2,950 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

cookinglife.eu customer
Apr 28, 2023
 Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.

Top negative review

cookinglife.eu customer
May 29, 2023
 Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.

Reviews for cookinglife.eu

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cookinglife.eu customer
Aug 17, 2023
 Verified review

Unresponsive

No tracking number Asked for one but no response. Couple of weeks since ordering But received nothing as yet….
Answer by cookinglife.eu
Sep 1, 2023
Dear Paul, Thank you for your review. Unfortunate to hear that your order was not delivered! Our sincere apologies for the inconvenience. We"ve sent you an email to reach a solution with you! We look forward to hearing from you. With kind regards, Team Cookinglife
cookinglife.eu customer
Aug 15, 2023
 Verified review
Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
Aug 14, 2023
 Verified review

haven't returned my money back (256.4 EUR)

Hi there! Cookinglife.eu hasn't replied to my previous emails during the last month. I have forwarded them my last order that Smartpost (Estonian post) has sent on July 21st back to them (order #JVGL06143473001959557237) because almost all items (Royal Doulton plates) in the package were broken. I would like to request the money back from them 256,4 EUR for those items that were ordered in the initial order on JUNE 13th (#524773), and since that time haven’t been delivered yet. Kindly make 256,4 EUR return and I won’t order anything again from you. I have been waiting this order for a long time, and still haven’t received it fully. I need the funds back as soon as possible. Cheers
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We"re sorry to hear that you received your order with damage, we apologise for this! We pack your parcel with the greatest care, yet unfortunately it may happen that you have received a damaged item. We have sent you an e-mail with more information about your order. Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 14, 2023
 Verified review
Speedy delivery.
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 14, 2023
 Verified review
Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
Aug 13, 2023
 Verified review

Website does not fill in correct address. Support does not fix it.

I had a horrible experience with cookinglife. If your address is more than a normal amount of characters, it just cuts the address out without any warning. I immediately contacted cookinglife about this issue (over a week of time before it was "delivered"). They just did not respond back to me and now it is being delivered to the wrong address. I would recommend using a different retailer. I emailed many many times and did not get a response back. Now I am working with my credit card to get a refund. Not worth the hassle. Once you place an order they immediately warn you that orders might take months to ship because of a migration they are working on.
cookinglife.eu customer
Aug 13, 2023
 Verified review
Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
Aug 11, 2023
 Verified review
Answer by cookinglife.eu
Aug 17, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
Aug 11, 2023
 Verified review
They sent it quickly and the goods arrived in good shape. Good communication with updates. The only thing that is missed clearly that the ordered goods arrived in individual pack per set per person, not as a one set. This should be better communicated. Luckily for myself it's not an issue.
Answer by cookinglife.eu
Aug 23, 2023
Good afternoon, Thank you for your positive review! Great to hear that you are having a positive experience with Cookinglife. We hope you enjoy your order :)
cookinglife.eu customer
Aug 11, 2023
 Verified review

Excellent service

Excellent speedy service .
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 9, 2023
 Verified review
Prompt delivery , very well packaged , item exactly as expected in quality and colour
Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 8, 2023
 Verified review
Arrived, as described
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 8, 2023
 Verified review
Bought a pot and had to pay import duty of £52. Was not made clear on purchase. Not really fair cookinglife.
Answer by cookinglife.eu
Aug 30, 2023
Sehr geehrter Marcus, vielen Dank für Ihre Bewertung. Es ist ärgerlich zu hören, dass Sie benachrichtigt wurden, die Einfuhrgebühr zu zahlen! Dies ist natürlich nicht die Absicht, unsere aufrichtige Entschuldigung für die Unannehmlichkeiten. Leider haben wir das Paket versehentlich mit dem falschen Versandpartner verschickt. Wir haben uns mit dem entsprechenden Versandpartner in Verbindung gesetzt, dass wir die Kosten übernehmen werden. Ich habe Ihnen eine E-Mail mit weiteren Informationen geschickt. Wir hoffen, dass sich die Angelegenheit damit in Wohlgefallen auflöst! Mit freundlichen Grüßen, Team Cookinglife
cookinglife.eu customer
Aug 7, 2023
 Verified review

Absolutely terrible service, devastated

We made a large purchase of items, they were shipped via DHL. NO label saying they were fragile on the box. The items were wrapped in bubble wrap but not taped on the ends so the items rolled out. The box appeared to upside down. Most of the items were completely smashed on arrival. The process to report it needed a number from the picking slip that does not exist. No shipment from them has ever h
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, We apologise for the poor communication. We are still doing our best to clear the backlog created by the transition of systems. However, this is causing us to be unable to respond within the desired timeframe. We are working hard as a team to clear the backlog so that we can get back to serving customers as soon as possible. We are very sorry to hear that your order was delivered damaged for the most part. Our apologies for this! I have sent you an email to reach a solution with you. We look forward to hearing from you! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 7, 2023
 Verified review
Plates were packed professional, nothing broken. Quick delivery.
Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 6, 2023
 Verified review
YOU HAD IN STOCK WHAT I WANTED TO ORDER. YOU KEPT ME INFORMED RE. DELIVERY.WHEN THE GOODS ARRIVED,THEY WERE WELL PACKAGED AND EXACTLY WHAT I HAD ORDERED. THEY WERE ALSO A COMPETETIVE
Answer by cookinglife.eu
Aug 16, 2023
Dear customer, Thank you for your positive review!😄️ We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 6, 2023
 Verified review
Reasonably priced & good range. Delivery takes a while though.
Answer by cookinglife.eu
Aug 17, 2023
Dear customer, Thank you for your positive review. Apologies for the delayed delivery time, we are working hard with our team to ship orders as soon as possible. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 5, 2023
 Verified review
Good price and fast delivery.
Answer by cookinglife.eu
Aug 15, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
Aug 5, 2023
 Verified review
Answer by cookinglife.eu
Aug 15, 2023
Beste klant, Bedankt voor je positieve review. We vinden het fijn om te horen dat je tevreden bent met onze service. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
Aug 4, 2023
 Verified review
I had a tracking notification yesterday to say my order had been delivered but when I got home no parcel or card. This morning I’ve had a notification from a different courier to say parcel is on its way. Very confusing !
Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife