The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
Very happy with cooking life website very easy to navigate and easy to check out
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Answer by Cookinglife
Feb 7, 2023
Thank you for the feedback!
Verified review
Jan 30, 2023
Order placed and waiting for a week and still don’t know when the goods will be delivered. Tried to contact their CS thru whatapps/email but unfortunately got no reply. I was so worried where is my item and could I get my money back?!
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Answer by Cookinglife
Feb 7, 2023
Very sorry to hear that. If you have not received an answer to your email yet, please do not hesitate to reach us by phone to solve the matter quickly. All our contact information is available on our website.
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Jan 30, 2023
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Jan 29, 2023
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Jan 29, 2023
I would like my parcel delivered before i give my real stars please be free to ask again when i get my order
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Jan 29, 2023
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Verified review
Jan 29, 2023
I ordered the orange pot and was not disappointed. It’s a lovely colour, I have used it twice already and it only
arrived a week ago. It cooks the mussels
perfectly and looks great on the table to serve them in. The lid is also a great for putting the empty shells in.
Very pleased with my purchase, very good quality too.
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