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Reviews for cookinglife.eu
Top positive review
cookinglife.eu customer
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Apr 28, 2023
Verified review
Review would have better but one of the four glasses was broken (it has now been replaced at no cost to me) and there was a mixup with my address.
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Top negative review
cookinglife.eu customer
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May 29, 2023
Verified review
My order 519973 (or 7841128 since there seem to be a mess up with my order number) was placed on 12 May 2023, with the promise that it would be shipped in 5 business days. Now, after 14 business days, while my order has still not arrived, the after sales of Cookinglife do not reply to any of my e-mails, WhatsApp messages or don't pick up the phone (after 30 minutes waiting, it automatically hangs up). Extremely lousy after-sales service (I would put no stars at all if that was an option). I have been a satisfied customer so far but this was the last time I ordered something from Cookinglife.
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Reviews for cookinglife.eu
cookinglife.eu customer
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Aug 4, 2023
Verified review
I’ve had a notification to say my parcel has been delivered but no parcel was left. This morning I have also had a tracking notification from another courier saying my parcel is on its way. Very confusing !
Answer by cookinglife.eu
Aug 15, 2023
Dear customer, We"re sorry to hear that you haven"t received your package yet! We have sent you an email with track & trace details of your order. Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 4, 2023
Verified review
very efficient
Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 4, 2023
Verified review
Excellent service. Lots of updates. Great value. Very happy customer
Answer by cookinglife.eu
Aug 9, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 2, 2023
Verified review
Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
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Aug 2, 2023
Verified review
Answer by cookinglife.eu
Aug 7, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
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Aug 2, 2023
Verified review
Missing items, wrong products and broken pieces. Online form did not work so had to write an email.
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, We are sorry to hear that you did not receive your order in its completeness and that a part of it was also damaged. Our apologies for this! We have now re-ordered these items for you. These will be shipped from our warehouse as soon as possible. We have also sent you an e-mail about this. Apologies again for the inconvenience. Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 2, 2023
Verified review
Took the money and delivered nothing
Ordered items costing over EUR100 on 19th June. Nothing was delivered, and no response received to numerous emails sent from me. This is the worst customer service I have ever experienced. Avoid!!
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Our sincere apologies for the delay in delivering your order! We have sent you an email in order to come to a solution with you. Apologies again for the inconvenience and we look forward to hearing from you! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 2, 2023
Verified review
Easy ordering and timely dispatch goods packed well and arrived in good order
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 1, 2023
Verified review
Leffe glasses arrived on time perfectly packaged no breakages. Just as described very pleased with purchase at excellent price.
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your Leffe glasses! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 1, 2023
Verified review
Easy and Efficient. Great product range and direct from within EU.
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Aug 1, 2023
Verified review
Extremely quick delivery
Answer by cookinglife.eu
Aug 7, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our quick delivery. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 30, 2023
Verified review
Delivery on time and packaging with care
Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 30, 2023
Verified review
I received a knife set that I did not order. There was no order receipt in the package, so I am unable to return it, as I need a 7 digit number from the order receipt.
I am unable to make contact on the phone.
Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, We are sorry to hear that you received an incorrect item. Our apologies for this! I have sent you a free return label. You should have received this in your email from DHL. When we have received and processed your return, we will send you the correct knife set. Sorry again for the inconvenience. Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 30, 2023
Verified review
Good this time i had a broken glass in the past which they failed to replace
Answer by cookinglife.eu
Aug 2, 2023
Dear Customer, Thank you for your positive review. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 28, 2023
Verified review
All good, was notified of delivery progress.
Answer by cookinglife.eu
Aug 2, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 28, 2023
Verified review
Fast & reliable service
Answer by cookinglife.eu
Aug 1, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 28, 2023
Verified review
Answer by cookinglife.eu
Aug 1, 2023
Beste klant, Bedankt voor je positieve review. We wensen je veel plezier met je aankoop! Met vriendelijke groet, Team Cookinglife
cookinglife.eu customer
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Jul 27, 2023
Verified review
Glassware delivered to the UK, very secure packaging, quick to arrive. Very reasonable product pricing, astounded by how low the shipping cost was! Very well designed website also.
Answer by cookinglife.eu
Jul 28, 2023
Dear customer, Thank you for your positive review. We are delighted to hear that you are satisfied with our service. We hope you enjoy your purchase! Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 25, 2023
Verified review
Have not received my item yet too slow delivery and no updates not impressed
Answer by cookinglife.eu
Jul 28, 2023
Dear Pauline, We apologise for the late delivery of your order! We have sent you an email with more information about this. Kind regards, Team Cookinglife
cookinglife.eu customer
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Jul 25, 2023
Verified review
Customer service is almost impossible to contact. Answers come very late or not at all.
We wanted to contact top management for improving/growing business partnership and it was impossible to talk to someone.