Order # 7711441 made on 12th April 2023 still has not been delivered. I have made numerous attempt to contact your company. No one answers the phone. No-one has responded to my emails. No-one has responded to the contact form sent from your website. The ONLY response has been from a chat box. Your colleague simply gave a tracking number which as previously explained was invalid. After that initial response they stopped answering the query. We would like our money back. You owe us 45.84€. This has been a frustrating and expensive experience. This cannot be a 'trusted shop'
I ordered a salad bowl from Villeroy & Boch. On the website it states delivery 2-4 days. First I was informed that there would be a delay only to be told a few days later that the item is not in stock and they are waiting for a delivery from one of their suppliers - no delivery date to me given now.
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3 days ago
Did not ship my package before i emailed them and asked where it was, wich was one whole week after i ordered it.
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6 days ago
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8 days ago
I received my items late and partially damaged. they do not answer emails or inquiries through site. I requested refund and have nit heard back. Very bad customer service indeed!
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