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certified since: May 25, 2020
updated on: Mar 25, 2023
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Reviews for Cookinglife
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 20, 2022
The buying process was very smooth and easy. The delivery (cross border) was a bit delayed from the expected time, but it was due to the delivery courier. When contacting Cookinglife customer service the issue was immediately taken into action. The package and the item itself were / are in perfect shape.
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the most relevant critical review
Jun 20, 2022
This item was ordered from the Netherlands on June 11th. The seller provided a tracking number, but it is of little use. FedEx confirmed receipt of the package on June 13th and since then there has been no further information. Fed Ex refuse to respond to enquiries regarding the shipment. As at June 20th, nothing has changed. Perhaps the product is good, I don't know. Perhaps the seller is good, I don't know, but I will now cancel the order and request a refund and in future I will not purchase from any seller who uses FedEx.
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Reviews for Cookinglife
Verified review
Dec 20, 2022
Ordered a x mas gift, payed for it and received an e mail 2 days later that it was not in stock. As this was for my mother I'm a very disappointed and this is my second disappointment with this company in under a month.
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Answer by Cookinglife
Jan 5, 2023
We are very sorry to hear about your negative experience.
Verified review
Dec 19, 2022
Ordering and delivery were fine. No complaint at all. However the parcel arrived rattling with broken glass so had to refuse the parcel and there was another item in the parcel which was to be a Christmas present so I have to go shopping for something to replace that as well.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
Verified review
Nov 25, 2022
cooking life have the right price and are extremely efficient, I only have one complaint, they do not have the faintest idea of how to pack glasses. In three out of four orders, there were breakages and no indication on the parcels that the contents were glass or fragile.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your order did not make it to its destination intact.
Verified review
Dec 19, 2022
No package received. Apparently some of the order was sent but no proof of this nor refund for missing item.
Have tried emailing but keep getting back a generic email
Would really like a full refund as very disappointing service
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please reach out to our customer service by phone to receive immediate assistance.
Verified review
Nov 30, 2022
The revolving mechanism on the Lazy Susan is faulty but having read the reviews and difficulties previous customers have had in returning their purchases I have decided to endeavour to have it repaired locally.
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear that your item is not in perfect condition. Thank you for leaving feedback and we hope that your Lazy Susan will be as it should be after repairs.
Verified review
Dec 4, 2022
I bought two sets of delph a week ago they have not been delivered not coming up on the tracking app.. contacted customer service they said they would refer it on but could be another number of days
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that your package is delayed. We hope that you will receive an update from our partner as soon as possible.
Verified review
Dec 19, 2022
Great difficulty in trying to find out the status of an order. Only automated replies. I have not received my order or part of it and I have yet to be contacted via any form.
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Please do not hesitate to reach out to our customer service by phone to receive immediate assistance.
Verified review
Dec 5, 2022
Answer emails sent to you about when my delivery can be expected. Money charged 28 November but no update on when I might receive order!
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received an update regarding your order yet. Please do not hesitate to reach out to our customer service team via phone or email again if the matter is still unresolved.
Verified review
Dec 3, 2022
Items not delivered, notification that they are at a depot awaiting delivery over a week ago .no further update and no delivery.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that. If you have not received an update on the delivery of your package from our logistics partner yet, please do not hesitate to contact us for more information.
Verified review
Dec 10, 2022
Did not receive invoice and the document sent by cooking life does not have my vat id like provided.
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Verified review
Dec 4, 2022
Sorry for the negative feedback. I have not received my parcel so really can't comment.
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Answer by Cookinglife
Dec 9, 2022
Very sorry to hear that you have not received your parcel yet. If you have still not received an update on the delivery of your package from our logistics partner, please do not hesitate to contact us for more information.
Verified review
Dec 1, 2022
You have sent me someone else order of glass plates that were even broken!
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Answer by Cookinglife
Dec 2, 2022
Very sorry to hear about that! Please reach out to our customer service as soon as possible to have this mix-up resolved.
Verified review
Nov 26, 2022
Missing items in my order, slow to respond to queries
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Answer by Cookinglife
Dec 2, 2022
Sorry to hear that you have not been able to reach us! During this busy holiday season, it is best to contact us directly by phone for the most urgent matters.
Verified review
Dec 15, 2022
I do not have parcel you must contact carrier
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Answer by Cookinglife
Dec 20, 2022
Very sorry to hear that. Hopefully, by now, everything has sorted itself out. If not, please do not hesitate to reach out to our customer service with your order number.
Verified review
Dec 21, 2022
Haven’t got the goods
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Answer by Cookinglife
Jan 5, 2023
Very sorry to hear it. If you have not already, please do not hesitate to reach out to us at info@cookinglife.eu to help resolve the matter.
Verified review
Dec 23, 2022
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Verified review
Dec 20, 2022
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Verified review
Dec 18, 2022
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Verified review
Dec 5, 2022
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Verified review
Oct 24, 2022
Having ordered online & then received an email from Cookinglife that my parcel had been passed to the courier, Fedex, on 7/October, I was disappointed to see via the tracking information that it was not at Fedex until 19/October, some 12 days later. Whether this was an issue with Cookinglife or Fedex I doubt I will ever find out. The good news is that 4 days later the parcel arrived & I am very happy with the knives I ordered , they are exactly as described & will hopefully give many years of satisfaction.
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Answer by Cookinglife
Nov 4, 2022
Sorry to hear that the delivery was delayed. We are glad, however, that the knives are to your satisfaction. We hope to see you again someday!